Came Friday August 25th only 1 technician at 9am, I left .Came back Saturday August 26th at 8am, 6 men were ahead of me, the desk guy said please don't leave, I left anyway. Came back yesterday which was Wednesday August 30th. The front desk guy had jokes, he screamed 3 cars ahead of you. Giggles giggles He knew I'm quick to leave. He screamed I'm just joking. He recognized my 2014 Chevy Sonic which I call Sapphire. So it's nice to be recognized, remembered and acknowledged. Anyway the front desk guy assured me that the dealership has a new hire and it was gonna be a swift process... So I'm back happy with Chevy read more

When there in the intent to purchase a car, from all the signs and statements on their website they help people with any kind of credit. Well that's a straight lie. They don't help people until you are putting down this ridiculous amount of money down, or someone is trying to con you out your money in some under the table type deal where you're feeding their personal pockets. I will not be returning to this place and I hope you see my review before before you do the same in going here. Every dealer that I met was taking about pay them $1000 personally to fix my credit so they could get me approved. read more

Truck got broken into. Took it to Best Chevy for window service and a full detail that was all in the estimate from insurance. Took two weeks just for a window to be put in. Came and got it and none of the detail or buffing of the door got done. Never called and updated me with times or progress. Never even told me it was done until I called them. Bad service and totally unsatisfied with their business. read more

Chris Mitchell is the man at Best Chevrolet! He was so informative and really educated us on the immenseness of the deal we were getting ourselves into-- or how we shouldn't let this one slip by, which was initiated through CarGurus!! I was thinking .. "okay, every salesmen has to say this." Let's just say, I am so thankful for our White 2013 Range Rover Evoque, which was only on the lot for a few days before obviously we scooped it up. I guarantee you though, if it wasn't for Chris, we would have missed the deal. He knows what he is doing! When you go to Best, ask for Chris. He has a good manager too and when we closed out with the finance officer, Virna Dominguez, she treated us like family. Very pleasant experience ;-) read more

Worst service ever Didn't even wanna give them a 1 star Had my car there for 2 weeks , came time 2 pick it up , they couldn't find my car for over 20 minutes read more

Finally a good experience at a Chevy Dealer. After dealing with Banner and Bryan Chevrolet I almost wanted to just give up on Chevy and buy a new car because I hate both dealerships with a passion. But finally had a good experience here at Best Chevy. I had to have a Rim replaced on my car, they were knowledgeable helpful and I got the whole thing fixed and replaced with no problem, they even disposed on the dented rim for me. read more

I recently brought my 2013 Chevy Camaro in for service because my a/c wasn't working. I was told it would be $125.00 to diagnose and i would be called with a price. After the diagnostic i was called with a price of $1,300 + tax, really needing my a/c fixed because of the heat and rain i agreed, thinking its best to take it to the professionals who manufacture the car(Boy was i wrong.) After agreeing to pay Best Chevrolet the $ 1300 ( which the representative assured me in his exact words he was 100% that would fix my problem). They switched out the a/c panel stating that was the problem and clearly it wasn't. So the next day when the representative contacted me. I was thinking he was letting me know my car was ready for pick up. He stated "the panel is working but the a/c still isn't we have to take the dashboard off and do work on the a/c." I thought they did that in the first place, and on top of that told me the additional work would come up to $4000, im thinking WHAT! thats the price of engine repair! I have never had this problem before i always take my car to the dealership and its always one diagnostic, one price. They are trying to rip me off because im a woman. I WON'T STAND FOR IT! In addition they want me to pay them the $1300 and still have no a/c. Whats wrong with people, is there any professional and honest mechanics anymore? read more

I brought my vehicle here while I was having some issues. I was helped by Oscar and he was great! He took care of everything for me and made my visit so smooth. Definitely asking for him again! read more

Quality Excellent I used CHRIS KLOTZ in internet sales! Can I just say WOW. I got a very fair price for an excellent new car. He even came to pick me up and bring me to the dealership. Then, the next day, he came back to the house to bring my husband the paperwork to sign. He comes HIGHLY recommended and I would MOST CERTAINLY use him again. This sale was low pressure and effortless. He made it so easy. If you want a first class experience, ask for CHRIS KLOTZ! He is the best. He treated me like I was the most important customer there! read more

TERRIBLE experience. Please, if you don't hear anything else, avoid working with a dealer named "Fern". I will spare you the details, but you should know that if you choose to work with him, you will receive tacky sales techniques. He'll also claim that he has "20 years of experience", yet he will make a slew of rookie mistakes. His language will go from "I promise" to 'I'm sorry". The manager is pretty pathetic as well, which may be the reason why someone like Fern is even allowed on the floor. Heads up. N. French read more

Every time I go to the service department I feel as if I am first priority. Robert Neil takes great care of us. Bought our corvette from here and couldn't be happier with the whole process. read more

I am beyond grateful for the exceptional buying experience that I received at Best Chevrolet. The excellent service and attention to detail exceeded my expectations. Joe Costanza, Sherard Royal, Michael Edwards and Jeff Elliot teamed together to make sure we got exactly what we wanted. They are true professionals. It truly was a wonderful experience. If you are in the market to buy a new car don't hesitate to give them a try. You will not be disappointed. read more

Drew came up to my car to tell me that had too many cars as if he didn't want to change my oil. I will not be coming back to this place that's ridiculous. He has on a pinkish purplish shirt. Very rude read more

If I could give them 0 stars I would. DO NOT GO HERE. They are LIARS and CHEATS and only care about getting a sale. I bought a car from them last year and within a few weeks of purchase my car was showing signs that it was a lemon. They LIED about documents they had (and hadn't) given me. They are so SLOW!! They were not willing AT ALL to provide any type of answers or support to me when it had become obvious that they had sold me a bad car KNOWING there was a serious issue with it (engine issue, at that). On the carfax that I HAD TO REPEATEDLY ask for, there was no reports of damage or issues with the car. But upon further investigation (after the car was having issues), you could see on the carfax that the dealership DID "service" the car twice within a two week period. That was the only indicator that *could* have warned me of the car's issues, nothing else. They knew what was wrong with the car and when I started having issues with it a few weeks in, they turned rude really fast and very defensive, though at first (to see if they could help me) I put no blame on them. By the reaction I received from the saleswoman who sold me the car and one of the managers who she sent in to talk to me (when I requested they help me figure out a solution). I could see that they knew what they had done. I came in there not wanting to be difficult or rude, but i also didnt want to be screwed over. He was pompous and domineering, refusing to let me speak. If you ask me HAVING ONE OF YOUR CUSTOMERS DIE ON THE ROAD IN AN ENGINE FIRE doesn't seem to be great advertising, but hey, a sale is a sale right? Their solutions for me? Either to fix it myself for $3000, since their stupid warranty didn't cover the car issue I was having, or i could trade it in. Which would cost me another downpayment. But then again, how would I even be able to do that, when I JUST BOUGHT A CAR (which now has practically no value) and have NO EQUITY. That means a few more thousand dollars added onto a downpayment. Well, being a normal person who doesnt have thousands of dollars lying around for a car, when they just purchased a car (and it wasn't cheap either!!), I couldn't afford the options they gave me. Let me tell you, it's a scary feeling having to drive to work (the only place i could go) when your car smells like exhaust, it starts making what I came to call hiccups every time you accelerate above 30mph, and you are no longer able to feel safe anywhere you go. I write this because this happened about 6 months ago and I still feel JUST AS MUCH ANGER AND DISBELIEF as i did when this happened. The safety of our community should be of the upmost concern, not a sale. Best Chevrolet needs to learn this. I am not the only one to have learned how ruthless and uncaring this dealership, and i know I wont be the last. Be very careful. read more

I brought my suburban in for service that was supposed to take 2 days. It took 5 days and $1500 more than I was told it would cost. Oscar, in the service department, is either a liar or incompetent and the service manager wouldn't even leave his office to come out and speak to me about the ridiculous bill I was given. I will never go there again for any reason. Terrible customer service and they don't care about it. read more

If there was an option to give no stars I would have given that... WORST SERVICE DEPARTMENT!!! WORST SALES DEPARTMENT!!! WORST FINANCE DEPARTMENT!! STAY AWAY!!!! Bought a NEW 2012 Silverado with severe problems with its engine. They refuse to diagnose or even try to diagnose the issue. GM rep was supposed to call me and I was told within a few weeks and its been months!! I don't know what to do besides get a lawyer. They told me "its my problem not theirs"... STAY AWAY!!! read more

DO NOT BRING YOUR CAR TO THE SERVICE DEPARTMENT!!!!!! Decided to give them another chance after ripping me off once. Brought it back and got ripped off again. They charge you for services on your car that they do not even complete. The people are rude and act like it is YOUR fault if they overcharge you and then just want you to buy their excuses for not performing work that was not done but you were charged for. Took my car to another mechanic and was told that what I was charged for, was not done to my car. I WILL NEVER EVER GO TO THIS PLACE AGAIN! If you want to be ripped off then by all means give them a try. If your money is valuable to you, avoid them like the plague. read more

Walked away feeling like I got punched in the face. Went there to buy a used car (had found it online) - loved the car. Sat down to fill out paperwork. Agreed on a price, filled out all the apps. Was waiting to go talk to finance and settle on payments... *** In walks another salesman who takes the keys to the car and says to our salesman "I just sold this car" - walks out. *** No appolgy to us. No communication between the salesmen. Wasted HOURS of our time with a verbal agreement of selling us a car that wasn't even for sale anymore. Our salesman felt bad...which is nice. But really? In some places a verbal agreement is binding. We had reached a verbal sale on something he didn't take the time to go check on someone else he knew was interested in the car to see if we would be wasting our time. I walked out feeling like I got punched in the face. Oh, and still no car. Great - because car shopping when your car breaks down is super fun. Thanks for nothing "Best" Chevrolet. read more

I'm am beyond pleased with my visit to this dealership. I took my car to just get an oil change and I had two nails in the rear tires. I bought my car at a completely different dealership and purchased a tire and rim warranty. This service department helped with no questions figure out how to get it all done where it was covered at their store. I know it seems like not that big of a deal. But to me it is! I went to another dealership for something different a while back (not the place I bought the car from) and they were very rude and not willing at all to help. Besides that everyone there including the sales area were super nice. I had my two year old with me and while waiting and walking around they made it feel so comfortable. read more

Great service from Vito and the rest of the team. They got to the bottom of my issue and were able to connect with the warranty company.

This dealership sucks the people are unprofessional they are very unhelpful. I believe I Did not get got service because I was black. Which I feel is y the sales representative Jason did not want to assist me and me wife. read more

I went into Best Chevrolet originally looking for used Trucks and SUVs to get an idea of what was available within my price range and what I wanted to spend. After walking around with Adam Bankston and Jody Neil, I realized that with the current incentives, my trade allowance, and my GM Card incentives, I could afford a new 2013 Silverado 1500 LT. This was always the vehicle I have wanted since I was a kid. Adam and Jody showed me all of the trucks within my price range and allowed me to test drive them if I wanted to so I could get a feel for the different trucks. I ended up going with the Greystone Metallic color because unfortunately, they do not make the Imperial Blue anymore. I was happy with my selection though. In the end, I had a great experience at Best Chevrolet. Everyone on site was very helpful and friendly and I will definitely go back there in the future to purchase vehicles for my wife and son when he reaches 16. Till then, I am going to refer friends to Best Chevrolet if they are interested in purchasing a Chevy. Very professional and great quality vehicle. read more

Worst place don't buy or service your vehicle here been in a run around with these people for 6 months my 2019 Chevrolet Silverado that is under WARRANTY is having a transmission issue that for some reason these dumbasses can't feel when they drive but everyone that gets in my truck can feel so trying to get it back in so I can get it fixed if These incompetent people could fix it. So now they do not supply a vehicle while my vehicle is in the shop that could take up to 4 weeks to fix depending on what's wrong with it so after paying 45000.00 for a truck and another 4000.00 on a extended warranty with a 89000 mile powertrain warranty don't mean nothing to them. then tells me when I tell her that they already told me it could be the fluid my need to be flushed cause Chevrolet has issue with the fluid that another service writer told me she said she don't know what I'm taking about the only way this is going to stop is quit doing business with companies like this you pay all this money and have trash service and if I could give no stars I would read more

I bought a used car from best chevrolet in good faith (checked the carfax and read reviews). Initially had nothing but great things to say about how my transaction was handled (quick, efficient and friendly). Five days after I bought the 2 year old car it stalls in traffic. Called the dealership and they towed it back/ gave me a loaner while it was repaired. Five days after the car was repaired there was another issue. I went back and forth to Best repair after repair for 5-6 weeks. Issues occurred every 5-7 days with this car. The only thing that saved this exchange in any way was 1. I bought an extended warranty and 2. the repair associate, Jessica and her ability to sympathize/ support throughout the process. read more

Deceptive salesmen, inept customer service, and zero oversight. Thank goodness they don't make the vehicles! I bought a used truck here due to Toyota's quality product. However, Best Chevrolet worked hard to disappoint me. After an hour of haggling, agreeing, and filling out paperwork, we head to financing officer to finish up. At this point, the salesman casually notes, "i only have one key". I let him know my frustration at springing this now, but he promised to find the second one and get it to me. He also took the opportunity to mention their strong follow-through, how I'd hear from him in a few days, again in a few weeks, and again in a few months. Just to ensure all was well. I trusted him, waited a week post-sale, and never heard back from him. I called back to complain about the lack of service and missing key and got a voicemail machine. Two days later a manager called me back and I took them through issue. They promised to get back with me. Never heard back. It's several months post-sale, and I've still yet to hear back from anyone, especially the salesman. If you know what a set of keys, a fob, plus programming cost, you realize my disappointment. If you know the adage about used auto salesmen, you know this is a place that perpetuates the image. read more

After all the haggling back and forth with the price we were finally offered what we wanted. 5hrs after arriving. Maybe we were not to smart for staying that long but after fast talking the fast talkers we got what we wanted. I just wish they could have been forthcoming from the beginning. It would have saved us some time and effort. read more

TERRIBLE SERVICE.. Avoid at all costs. They did unauthorized work on my vehicle. When I told them to put it back to what it was they did a half ass job and now have to take it to a different mechanic to fix their screw ups. Unless you want to pay unnecessary amounts of money stay FAR away. Rob the service manager is a complete joke. He'll have his wanna be mechanics do shit work then charge top dollar. read more

I've taken my new Chevy truck to Best on two separate occasions to repair my A/C. It is now blowing hot air again which coincidentally all that comes from the service manager. It is baffling to me that in a competitive environment this crappy service has become their hallmark. I wouldn't buy a skateboard from these clowns. read more

I do not like the fact that I could show up at 8:30/9 am and not get service or atleast troubleshot. I had my check engine light come on so first thing I did was pull up to the dealership; only to be turned around. I was told that I could either make an appointment or leave my car. They would get to my car when they could; not even promising the same day. It is an inconvenience to have to drop my car off for two days just to get troubleshot! I probably would not be as upset if I has not gotten superb service elsewhere. When I owned a Camry I would bring my Camry in to the Camry dealership. As long as it was there before noon My car would get serviced or atleast troubleshot with the option to leave it or make an appointment for repairs. I find it problematic that I bring in my Camaro to a Chevrolet dealership and have to wait two days to be seen. That's crazy! Ultimately, I made the appointment for two days later, which was the earliest available. The technician called once diagnosed, made his suggestions and performed the work. All within a timely manner. I was pleased with the appointment! read more

Was told by Best Chevrolet email no appointments taken anymore for oil change and tire rotation even though online scheduling took my appointment. I show up at 6:45 for their published 7 am opening. Half asleep guy walks in at 7:15 to start setting up his work space. Now 6 people ahead of me and I this process crawling so mildly pissed, I leave on my own accord, with plans to return later in the afternoon. It's Saturday and their published close for service is 4 pm. I return at 3:15 and short, heavy-set, dark complected guy says too late for service (damn, I didn't get name). I asked how was I supposed to know that since you don't take appointments for this service anymore and your published open time is 7 am to 4 pm? He says he's not responsible for the website. I ask for manager. He hesitantly says it's him. I revisit what I had told him happened in the am in hopes he would do an simple oil change and tire rotation. He holds firm and says his guy was here before 7:15 because he was here. I pointed to where the guy set up and told him I looked at the time on my phone and it was 7:15. I said are you calling me a liar, and he replied, "basically yes"! I almost dropped to the floor. He then piles on and tells me he could not service my car anyway because his Corvette guys isn't in. A "special guy" to change oil and rotate tires on a Corvette, really? I say, am I'm supposed to know that too? He shrugs. I turn and walk out and he yells to me in a loud, sarcastic voice, "Sir, have a nice day"! Without turning around I flip him off. UNBELIEVABLE! You think with businesses hurting and so many people out of work you wouldn't encounter such a difficult, unprofessional employee at this time (or any time)...especially if he is a manager, as he stated. One other employee was in the area and witnessed the whole exchange. You know it's coming...Best Chevrolet? How about WORST! read more

My entire experience with Nick Alongi and the Best Chevrolet team was a great one. They were informative, patient and never pushy. I will definitely be advising family and friends to visit Best Chevrolet for their next new or used vehicle purchase. read more

Love my car - business practices are shady. My salesperson Logan was very helpful and accommodating in picking me up from the airport on a few occasions as I bought the car from out of state, but there are some business practices at play here which are absolute bullshit. The 2 issues I had with this dealership were a surprise add-on cost and a finance department that apparently can't do math. Regarding the add-on cost, on the deal sheet I initialed with the negotiated pricing, they came back with taxes, doc fees, a $495 vehicle prep fee (never discussed or agreed to, and I felt they tried to just slide that under my nose), and my state registration amount (which was low). They indicated that every vehicle was sold with this prep fee amount, but in the dozen plus dealerships I called asking about this practice they all indicated that any prep fees should be built into the price of the car. BTW, the 'prep' they would have had to do on a vehicle with 5200 miles is turn on blinkers and check boxes. Nothing they would have done would have come anywhere close to $500 worth of anything. From my perspective, being hit with that undisclosed amount after pricing had been negotiated put a bitter taste in my mouth. While I was able to get them to remove half of it, I really should have walked because I was that pissed. On the registration amount, I had them correct that to a few dollars higher than I had remembered my DMV had indicated and all was done on the used car sales side of things. Next up was getting the finance paperwork completed. I had my own financing, but I spent almost 2 hours playing go between of my bank and my salesperson....I should have gotten a cut of the sale for all the work I had to do to get things moved along. The odd thing is that I didn't sit with a finance person for 1 minute - never even met them....seemed odd, but maybe they just do things different there - even though I had my own financing in place, I haven't ever gone through a salesperson to finalize paperwork on any vehicle purchase. Anyways, after another hour or so in the main building, my salesperson brought me the final paperwork to sign, but I noticed that the amounts that finance had listed for my state registration was the original incorrect lower amount and the vehicle sales price had gone up as well so they were shifting numbers around to something different than we had agreed to. When I asked about it, he went back, then came back and said "All that matters is the final numbers all come out the same" which I thought was odd, but after 4+ hours at this point I was ready to be done and signed it and left for the night. Upon thinking about it the next day, I called Logan and told him that they needed to get the numbers corrected back to what I had originally signed, as I anticipated that they would hit me up for more money for registration since they were showing my monies paid for that being the original wrong/lower amount. Logan went to finance, then came back to me and, with a straight face, said that I needed to cut another check for $75 - the deal sheet finance had sent back showed the total amount (the amount that "didn't matter" the night before because it was the same final number), plus another $75. I looked at him and incredulously laughed as I said "Absolutely not." More back/forth and finally got it all done. I don't live locally, but even if I was local, I wouldn't return based on the above items. Logan was helpful with accommodating me from out of town, but that's not good enough to compensate for what I believe are sleazy pricing schemes and a finance department that fudges numbers where that's passed off as acceptable or normal. For anyone doing a deal here, take pictures of your deal sheets before they leave your presence..... read more

The parts and service departments at this dealership is the WORST I have ever encountered. I should of left when I was treated rudely by the parts department. But I tried to give them a second chance. I was treated even worse by the service department. Michael in the service department was incompetent and very rude. Then the mechanic used the old hardware to put the part on. When I complained, the service manager, Pat, laughed at me. Apparently because I am a female, I am an idiot. Do not go here! You will waste your money when you have to go to a real mechanic to get the work Best Chevrolet did fixed. And I'm sure if you want to get treated like crap, you can go elsewhere for free. read more

This. Is the worst service department I have ever dealt with. They take days to look at your car and do not want to work on warranty. Management doesn't care . Go elsewhere!!!! read more

WORST CHEVROLET Don't want to even discuss the new or used car sales. But I promise you'll get the worst deal here. Let's talk about the SERVICE dept or should I say LACK of Service dept. Not only did the issues with my tuck not get fixed but the warranty didn't cover the rental car for all of the 7 days it took for me to get my car back. NO ONE called to let me know it wasn't covered. I got my truck back and was still having issues and a week later saw on my bank statement a charge for $100's of DOLLARS that no one spoke to me about. GOOD LUCK and do yourself a favor and GO ANYWHERE BUT HERE!!!!!! I spoke to the GM and was pretty much told tough luck - sucks to be you. read more

Worst experience ever with a dealership. I spent a day securing financing and gathering all correct forms to bring since I live 70 miles away. The manager told me she would pull the keys while we worked out the details. She told me I could call her until 8 pm. When I called at 7 pm she was gone and her replacement would not help me and said he would have her call me the next morning when they opened at 9 am. She never did and after an hour after they opened I had to get in touch with her. She called me at 10 am to tell me they sold the car that morning. Also if you are looking at a used car the price you see is actually 900$ more because they charge you that for a 30-day warranty where they will only cover 50 percent of any mechanical issue 30 days after you buy it. Don't waste your time with this dealership. read more

I went here to have the many recalls fixed on my Chevy Cobalt. To say that the Service Dept. was rude would be an understatement. They were horrible to me and acted like I was a big pain in the butt to them. They were also very unorganized when I dropped off the car and when I picked it up. It isn't my fault these recalls had to be fixed. I also asked them to fix a taillight that was out, they did that, but I also had them check a tire for me that had been going low, of course they said it needed to be replaced for $135, uh no! As soon as I picked up the car, I went to Delta World Tire in Metairie, and they patched the tire! Nice job Best Chevrolet Service for trying to get money out of me for a new tire that wasn't needed! I will never go here again for service or any other reason. I also had a card that I received in the mail about the recalls that said right on it I would get a free oil change/tire rotation for the inconvenience of having to get the recalls fixed. They tried to argue with me on that too, even when I showed them the card! Beware of Best Chevrolet Service Department! read more

My problems started from the the initial buy. I had an issue with the truck the day after buying it. Salesman said he had it fixed but it had to come out of his pocket while vehicle was under a 30 day,1000 mile warranty. I also asked him to check out a warning light for washer fluid,he also said that it was normal for light to be on and the fluid is full. I was told at Finance that my vehicle's warranty was only a $100 deductible but when I did get the warning signal fixed,service said it is a $200 warranty deductible,bullshit! I went in at 8:45am,was not done until 1:45pm after being told that my truck was on the rack awaiting my approval to switch sensor. Then I had to walk over to see my truck sitting out w/o being summons that it was ready. Worse service all around ever. I will never,ever buy a vehicle or use the service of Best Chevy again. I have gotten 4 items fixed on my truck since I bought it 3 months ago. Never ever again!! read more

complete rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!! over priced cars have serious mechanical problems and the used car manager is a di...... i think you all know where i am going with that one. take your business to someone who isn't going to rob you blind people read more

I bought a used car and i was totally taken advantage of. I asked for a warranty and the salesmen gave me the paperwork and i signed it of course not even 60 days later i was having trouble so i brought it in and was told that i have gap coverage not a warranty. Really. So the service department who really tried to help talks to the manager and he says " we aren't fixing nothing " its not covered... so beware.. donot buy from this dealership they can and will take advantage of you... read more