I always appreciate this Petsmart as I come in often, we have a lot of dogs so I'm constantly…read morebuying dog food and the employees there are always very sweet and helpful

Ased associates help. There were two associates standing…read more there gossiping . Apparent too busy to help custoner.

Not sure what's going on, but they canceled my upcoming appointment the I had scheduled for the…read moreApril10 weekend

I picked up my cat the other day and they mentioned they had "nicked" his ear...did curbside pickup…read moreand she put him in the car...I asked if it was bad did it stop bleeding she reassured me it was a little nick and took 10 dollars off my bill...when I got home I saw it was definitely more than a nick! The top of his ear is cut off...I tried to be understanding but then I looked closer at his face and realized his whiskers had been cut as well. Not acceptable! My vet was shocked.

I got my dog Sasha's hair washed and groomed here for years until she passed away, sadly. I would…read morerecommend them to anyone who want people that really care about animals and treat your pet the way you want them treated. If they had done anything to Sasha that she did not really like she would have let me know by her actions when I took her back there. By the way they give a really good haircut and give you a good value for the service they provide. I am thinking hard about getting another dog and I will take he or she there also.

i'm a student at auburn and always waited to get my dog's hair trimmed until i went back home. but…read morei wanted to try somewhere in auburn and got recommended groomingdale's by a co-worker that's from auburn. they were great! i've been twice and both times they were super nice and got her in their schedule within the same week of me calling. they did exactly what i asked and even remembered my dog from the first time. definitely will go back

Update: I started using the basic grooming service. Gunner gets a bath and toothbrush srvc. All of…read morethe groomers adore my boy and they literally have him labeled as an angel in the system. I've seen the notes! I've been told multiple times that they argue over who gets to work with him. It makes me proud to know he's so well behaved that they all love him. I love the fact that they all know his name and immediately shower him with affection. Those groomers are great and really know their stuff. Gunner hates baths but he loves those people and tolerates the ordeal very well because of the way he is treated. Gunner is a 75 lb mixed breed.

I went there to adopt a puppy that I fell in love with in Opelika, Alabama next to Home Depot. They…read moregave me price and scheduled a home visit , but did a no show, played sick and didn't bother to call or reschedule. I asked what happened and they made excuses that the the person who scheduled the home visit got sick, but nobody reached out to me. Finally they told me that they gave him to a white lady with kids over me. I inquired about adopting the dog before her and I have kids too. I don't know if it was a girl thing or black and white thing but I feel discriminated and that was cruel, heartless, uncaring, cutthroat and cold-hearted. I want everyone to know about this.

Reptile owners do not buy your feeders from here. My past…read moretwo experiences have been very bad. I bought a thing of 50 waxworms, it only had about 25 in there and only 12 of them were alive. Yesterday I bought a thing of 50 mealworms and while all of them were alive there was only 15 in the container- I counted. Absolute rip off and I'm certain they will refuse to give me a refund- would have kept my receipt if I knew they were going to scam me.

Today i was reminded why I go out of my way to ship dog food to my house instead of order in store…read more Though I'm sure your Montgomery store leader, would agree that she would rather not see me past this point. From today on, I will no longer be purchasing or showing any loyalty to the petsmart brand. Seeing as you didn't recognize me, I'm sure this is as close to a secret shopper experience as you can get. You treated my husband and I, like thieves. Seeing as it is 95 degrees out with a high UV, I decided to come inside so the associates would not have to walk in the heat to deliver my dog food. Walking in, it was busy, normal for a Friday. Cashiers were busy at work and greeting as they should. My husband seeing my name on the cart of dog food walked up to it and was going to bring it to the register, as we have picked up several times from petsmart, obviously. A woman in uniform, understandably asked if my husband needed any help but what followed after showed her true intent of asking rather than actually being of any assistance. My husband explained he was going to the register right directly in front of said worker. She then takes her hand, places it on my husband's cart and does not let go, tells us she needs proof of purchase, I pull out my phone with my petsmart app. I show her my receipt, my name that matches the exact paper on the cart and the exact dog food that was in the cart. That should have been enough correct? No. She demanded I walk all the way back in the heat, to retrieve an ID with the same name on it as my receipt. The same dog food in the cart, as my receipt. If you really need a power play that bad, maybe I should recommend not taking it out on a customer and claiming you've had people stealing dog food, assuming my disabled veteran husband is a thief? In bright red clothing and flip-flops, in plain sight in front of you? Get over yourself. I don't like being assumed as a thief and I clearly had proof of purchase. This was the worst customer service I have received, in my life. Montgomery Petsmart has stayed a dirty mess. I'm greatly questioning Petsmart's choice in leadership. And I'm sure the only people suffering from this are the employees and customers having to deal with this mediocre leadership. I have never felt so close to telling everyone I know and have ever seen through this company to never take their business here. And placing their business into the hands of others who clearly show more skill in handling customers. Disappointing, mediocre, and just outright wrong.

My dog, Buddy loves going there and the staff is very genuine! I can't speak highly enough about…read morethis place!!!

My dog recently was groomed here. The staff is nice and professional. I really hate that my fur…read morebaby had to find another groomer , but Jimmy did a good job. I went with a step above what is considered a summer cut . In my opinion , it took off too much hair. I just know what to request on the next visit in 6 to 8 weeks. Maybe longer since the cut was shorter than what I envisioned it would be. Due to COVID 19, there are operating with curbside only. Prior to my visit here , I downloaded their app. Unfortunately, appts can't be scheduled on the app and payments aren't accepted either. Still trying to figure out the purpose of the app , but I'm sure it has it's benefits to some. I like that TDS offers a variety of services for pets and that they are conveniently located right off Hwy 11.

My wife and I took our labradoodle here six times. Six times, we asked them to cut his hair the…read moresame length all around. We paid $70 every time and didn't get the haircut we requested once. They had a chart that had the instructions we repeated six times written down and highlighted. The last three times, we asked them to repeat our simple instructions, "same length all around." After our last visit, I returned my dog to get his tail and ears trimmed to the length we requested. They agreed that his cut did not match the one we requested, so they took him in, trimmed his tail, and walked him back out without trimming his ears. When I asked for them to trim the ears, they said they had no time but would call me back when they did. They never called, so I called them and made an appointment. Then, the day before his appointment, they called to let me know they would charge me for another haircut. I'm giving them two stars because they try hard to be friendly.

I was in Montgomery for two months- the Barkery was a lifesaver! My dog, Hazel, does not like to be…read morealone apparently and was crying all day back at my temp housing. I found the Barkery and they immediately took her in at their day care! Everyday she was looked after and made my trip much less stressful! I even had Hazel groomed while I was here- they did an amaze job! Thank you!!

I cannot say enough wonderful things about Dr. Madeline Borden and the entire team at Galleria…read moreAnimal Clinic. Our beloved cat Pepe had been a patient there for many years, and throughout his life he always received compassionate, thoughtful care. Recently, when Pepe became very ill, Dr. Borden went above and beyond in ways that meant more to our family than words can fully express. She took the time to explain everything clearly, treated Pepe with such gentleness, and showed incredible kindness and patience during an extremely emotional time for us. What truly stood out was her generosity and dedication. Even when the clinic was officially closed, she made herself available so Pepe could be seen and helped. That level of care and commitment is rare and deeply appreciated. Saying goodbye to a beloved pet is one of the hardest things a family can go through, but Dr. Borden handled the situation with such compassion, dignity, and respect for both Pepe and us. We will always be grateful for the many years of excellent care she gave him. If you are looking for a veterinarian who is not only highly skilled but also genuinely caring and devoted to animals and their families, I wholeheartedly recommend Dr. Madeline Borden and Galleria Animal Clinic. Thank you, Dr. Borden, for everything you did for our sweet Pepe. We will never forget your kindness. -- Cheryl Heyward

I can't say enough about how wonderful this vet clinic is. From the women at the front desk to the…read morevets it was such a great experience. They're very accommodating and gentle even with our problem child. Thanks staff, you're the best!

I can not say enough good things about this place. The people are friendly and they sell great…read morequality products. Today we purchased our pup a doughnut. Very impressed.

Always a great experience. I am always greeted by the owner by my first name and my dog food is…read moreready for pick up when I arrive. I would recommend this store to anyone looking for healthy pet food at a reasonable price. Alison

I love this store! We take our puppy Finley to training classes every week and take him to the…read moregroomer too. The staff are attentive and work very hard. Pets are welcome, just make sure to clean up after them. Downside is that on weekends it is FILLED with animals, which can overwhelm some dogs, but it's a good opportunity to socialize puppies with other dogs. Also, their phone can sometimes ring unanswered, which I'm not a huge fan of. But whenever I walk in I always get the help I need.

Wanted to add...manager offered to give bath over. I wouldn't trust my dog to someone I complained…read moreabout. Pet smart please read these reviews. Horrible store. Worthless service. Dogs don't stink after bath. Mine stinks! I'm out $50, a a day in my life, gas money for a 60 mile drive. All that you offer is to do this again. No thank you!