I wanted to take the time to thank Neil & Andy who fitted my new windows. They worked very hard…read moreeven though it rained heavily in parts of the day. The windows and new front door in our house look fantastic and we are really pleased with the final look. Everyone at Select Home was polite and genuinely seemed to care about our order. I wouldn't hesitate in recommending the company and we are delighted with our purchase. Local company who really seemed to care- Thank you

From the owner: Select Home Windows and Conservatory roofs offer Leicester the best in secure and durable double…read moreglazed windows, orangeries and bi-folding doors as well as a range of conservatories, doors and roofline products. Whether you are looking to extend your home with a conservatory or orangery, add light to your home with bi-folding patio doors or simply replace old windows, Leicester based Select Home Windows can help. Our windows, doors and conservatories all provide top level security as standard and come with varitey of styles, colours and glass options which can be seen in the brochures located on our website. Our coverage area includes Leicester, the areas around Leicester, Leicester and the surrounding towns such as Loughborough.

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.