Michael McCorry was great. He explained in great detail what the potential problem was with air…read moreconditioning condenser. We had full confidence in his expertise. Michael is definitely a keeper.

I had two different appointments with this company to get a quote for a new Swamp Cooler. Both…read moretimes all I got were text saying that they would contact me before coming then nothing. I called never talked to the same person twice I believe they use a call service. Each time they said they would contact Crystal and she would contact me. She never did. As far as customer service I rate them as a negative 10 . I can't rate their actual work because all they did was give me the runaround

Kelly was our technician. Communication and service was…read morefive star. Identified the issue with our hot water heater quickly and repaired. Thanks Kelly!

Todd's Water Heater Repair scheduled my quickly and came out to do the repair the very next day. I…read morefound them to be very professional and skilled. Bothe Kelly and Jared who came to my home to do the job were personable and knew their stuff. Had me up and running again within a few hours. I can't recommend Todd's Water Heater Repair more highly. They are a local business and don't play games or price gouge like the bigger guys that have the fleet of vans that you see around town. Just fast response and good work!

Checked electric in our home found loose wires etc the technician was awesome I highly recommendread more

I had Leo come out to diagnose a leaking water heater. He mentioned that there were two…read morepossibilities. Without going into both in detail, after ruling out and confirming one possibility as not the issue, the other possibility turned out to be spot on. Unfortunately, this possibility forced the need to replace the unit. I do think the overall cost to replace the unit was pretty pricey, but the manager at Allen was kind enough to provide me with a 15% discount, which I hugely appreciated!! Leo's technical knowledge, professionalism and competence to diagnose and replace the water heater was second to none. I highly recommend Allen Plumbing for any Plumbing needs you might have.

Shane was awesome! We had a really badly clogged sink, Shane was actually the second guy to come…read moreout. Dennis definitely tried his best and was super nice and gave us a great deal on pricing and was upfront about the whole process. But Shane had experience and knew how to get it unclogged. Shane was super polite, talked with my husband on the phone who was out town and really just was such a helpful young man. 10/10 would recommend.

At this moment after getting a line cleaning, I sit without working sewer drain and a massive bill…read more the technician was Doing everything the spartan tool drain cleaning machine instructions tell you not to do. After watching the cable twist massively I thought to myself how impressive it was that those cables could do that without breaking. moments later it broke and instead of removing the cable it was left in my drain with no option besides excavation. Things happen but physically watching someone abuse equipment and not follow the very clear instructions "which I found and read thoroughly in 10 minutes" should absolutely not fall on the homeowner.

Avoid this company at all costs and find a trusted local plumber instead…read more I have roots in my drain, so every year I have to get them cleaned out. I've used Elite once before, and I decided to use them again. But this last time when they showed up, I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed. (Mind you, they didn't even guarantee that this would fix all my problems. They said there might need to be more jobs that get done after this $8,500 job. ) They used sales tactics to try to scar me and make me think that I would only be getting this price for one day. I declined MULTIPLE TIMES because I wanted a second opinion, and I'm very glad I did. ALSO - Despite paying the $79, they didn't even clear the roots from the drain -- they just told me it was "too overrun" and then pushed the upsell anyway. After that, I received phone calls from them twice a day for a week trying to get me to schedule the expensive work. And Elite kept calling me. Trying to see what they could do to "earn my business". Eventually I got into a long discussion with one of their salesmen, and long story short, they talked me into considering them for a hydrojetting job. - Which would clear my roots, and they could then decide how bad my pipes were and what kind of further service I would need. Which they quoted me $1,600 for. Eventually, I had another trusted local plumber take a look. And they confirmed I had roots and a few other minor problems. But the roots were definitely the biggest problem that are causing my backups. and he also suggested hydro jetting done by his friend. So I scheduled him and he charged me a fraction of Elite Rooters 1,600 dollar price tag. I was blown away by how simple the hydrojetting process was, because by that price point, Elite told me I thought it was such a complex process. Bottom line: This company uses high-pressure tactics, inflated pricing, and artificially urgent sales pitches. Don't be fooled by the $79 "special." Hire a reputable local plumber -- you'll save money and avoid the corporate upsell games.

Plumber to Avoid: Elite Rooter Plumbers…read more Do not every hire this company!!! Ever! Seriously hire any other company. Please read below before you think about calling them for assistance I had a sink clog so it wasn't draining at all. The guy came within 1-2 hours of calling. First thing he did was try to sell me a $1200 pipe cleaning. I said, I don't need pipe cleaning, I just need the clog resolved. I then agreed to pay ~$250 to clear the clog. He worked for 15-20 minutes and said he was unable to remove clog with snake and he needed to use the water spray to resolve the clog. This was the $1200 service. I had already been dealing with the clog all day and just wanted it done so I agreed. He worked for maybe another 45 minutes and declared the clog was resolved. Then he demanded a 5-star google rating. I said well I guess you fixed it so sure. He did not put the drain back together and left. I was happy to have the sink to use for preparing dinner. I put the drain back together. It was just as clogged as when the guy got there. I called him. He returned and said he didn't know how to resolve clog but his boss would contact me on Monday. This was a Saturday afternonn/evening. I was not happy about not having a kitchen sink for rest of weekend but we dealt with it. I waited until 1pm on Monday to be contacted by his boss. I was not given his number. When I had not been contacted, I called and requested a refund. Obviously, I'm not paying for not having a sink for another 2 days, let alone $1200. I found that price absurd and you should too!! For all I know the guy did nothing since the drain was still clogged. I hired another company (Mile High Drain) who sent out two guys and resolved the issue within 45 minute. The put the drain back together and we have had no problem since. I paid them $175 plus a $30 tip for each guy. I assumed that the Elite Rooters had refunded me. 6 weeks later I was going through credit card charges and realized that that charge had not been reversed. I assumed it had been a mistake and called to remind them to refund me. I waited another week, still no refund. I have called at least 6 times, trying to be nice, to request the refund. They currently claim that their customer service cannot refund the charge and that a "manager" has the power to do it. They state they have told the manager to contact me and so far he has not. On my account they say the refund was denied because "the work was completed". I have told them I just want a refund. I don't want to hurt their business but I cannot in good conscience not make this public, whether I ever get refund or not. This is the worst customer service experience I can recall. Please, please please there are many great plumbing business in the greater Denver area who you can hire who will treat you great. This business is not one of them.

First time customer. I thought I had some huge expensive plumbing issue. Heart Heating sent out…read moretechnician David Loya. He could have easily told me that I had a $2K plumbing problem and I would have believed him due to past experiences. Nope, he figured out where the problem was and fixed it for almost nothing. Definitely using this company again and requesting David Loya.

Well.....a company, and employees, that stands by their word deserve to be recognized. I have…read moreposted multiple reviews, on both ends of the spectrum from past experiences. Darren had looked through my file and saw what had been documented as the recommendation to fix an issue. He stood by the recommendation that was documented and acknowledgedmy concerns. Through the process, weeks before the appointment was made and the fix was done, Darren had amazing communication with me on the steps we were going to take on the situation. Today, Charlie Knutson, came out to install the recommendation. Charlie was great, he told me what his plan was. He was very professional and courteous from the start. Commendation to both of these gentlemen for their professionalism. Thank you.

We bought a new HVAC system 4 years ago and are very satisfied with it. I joined the Swan Club…read moremembership knowing our HVAC inspections would be professional. We had no problems until yesterday, when we lost heat at 4 PM. After calling Swan, they had a service technician at our house in one hour. Andrew Hinshaw quickly diagnosed our problem (the nest thermostat) showed us the fix, and had the unit running again. I continue to be impressed with the quality of the workforce Swan hires. Thanks Swan

3 appointments in 2 months... all no shows. When you call you get to talk to a robot named "Dane"…read morewho will do absolutely nothing to help. What a bunch of cool guys.