I hate having to give them one star. They are horrible people. You can't trust them. They stole…read moreitems from me that belonged to my dead husband and it breaks my heart that they took advantage of us. Never gave me an itemized list like they said they would. Rachel Rivers (owner) was selling some of my possessions on marketplace! my brother bought a set of doors from her that he knew were min. I have called her and text her begg her to please return the 2 rings that belonged to my husband, one of which was his wedding band. She won't answer my request. I anyone out there knows her and reads this please, please ask her to rest his jewelry.

Beware. These guys are as shady as the come. They were hired to liquidate my mom's home. I had to…read morestay on top of them every step of the way. No communication and over a month after the sale no report on what was sold, how much money was made or a check for the proceeds. Constantly telling lies that check has been overnighted but yet it never arrives. Having an estate sale is a tough thing to do and they took advantage of us, sold my mother's stuff and took all the proceeds.

These people who run Light in the Attic are top rate. I always get great service from their staff…read moreand highly recommend them. Bought many things from their web sales. Rich

Jeff and his team did a phenomenal job at my parents home in Hendersonville. Everything that he…read moresaid he would do he did on time and with care. They were so knowledgeable about all things "vintage." We appreciate their help and expertise in going through a very difficult process and would recommend Light In The Attic to anyone looking to downsize or liquidate.

Very unprofessional experience with Caring Transitions Upstate SC......the owner Rick Parkinson…read morespecifically. Terrible customer service !!! Can not recommend this company !

Charged me for an item they never shipped with the other items. I called and left a msg with their…read moreANSWERING SERVICE... 4 days later I get an email. I responded explaining the issue and Sheila (CSR) wrote that she will look into it and let me know. Now a week later I see a refund posted to my back account but no msg, no em email, no call, no smoke signal, no Morse Code...nothing from this outfit or Sheila... so this was my deal with them.... I hope yours is better and that they ramp up the professionalism.

After the incident mentioned in my review below, I reached out to their FB page and made a…read morecomplaint. They stated that they had not yet shipped the item despite the email I had received, and that I could pick up the item. When I arrived, their shipping manager apologized and stated they had miscommunications between themselves. They did not charge my card for the shipping fee. I have purchased several items since this time and after further experiences can say that their customer service has greatly improved. Their shipping manager has communicated effectively and the staff there has been very pleasant and helpful. I even had an incident where I got ANOTHER flat tire after leaving the pickup location and my phone was not working properly. Due to the location, I could not call; I could only text. I texted the shipping manager asking if they could call AAA for me and they did. I appreciate their attentiveness and I am continuing to scope out their auctions for items. As a previous poster stated, they are honest about any defects present and will often take a close-up photo of the area. You can also contact them directly to discuss any questions you have about an item. The pickup location is different for each auction. So, you must pay very careful attention when bidding to ensure the location is not too far. I accidentally did that once and contacted them about my $5 purchase telling them I was willing to donate the items instead of driving that far to pick up the small purchase. They handled this with me well. I was very pleased to get a pretty painting for my hallway at a great price. I've purchased several vases and one red vase adorned my Christmas table. I'm impressed the owner has taken notice and cares to resolve any issues within the business. They have even added text and email reminders the day an auction closes to remind you in case you wish to bid on items. I continue to receive texts the next day reminding me of my purchase and all of this has been extremely helpful. Great job to the business owner to identify the root cause of the problem and in implementing solutions that work.

Great new company..I was in Spartuburg area for wedding and the groom had hired this company..Roy…read morethe owner did a great job. I got a copy of tge wedding sent to me and quality was great!

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