I have only dealt with Sonya a bit. I've never really had any issues with her. As far as Angela I've dealt with her a lot. I agree with the people above. I'm far from perfect. I've got enough humanity to admit when I'm wrong and admit though. Sadly I'll be dealing a bit longer with her at the company that just acquired the properties and Angela. Angela is very passive aggressive. Just don't make her mad and you won't have any issues. Instead of giving you examples, I'll just say don't make her mad. Or she'll write an answer to this review with a bunch of excuses for her behavior. She doesn't care and doesn't need the renters, there is another one right behind us. The date I rented from Angela, inventory was still low and places were still overpriced. And remember, she works for the owners not the renters. If you need a answer and she gives (and landlord) gives you grief, there are enough public services around to answer those gestions. Get all the pictures, and receipts from anything you do so it does not come back to bite you in the butt. read more

Almost went into contract in leasing a home with this company. Initial viewing of a home and visit to their office to apply went overall well. Approved for the lease as expected.  Due to an unexpected emergency trip and needing to leave town I wasn't able to go into their office to remit my deposit and sign the lease, attitude changes occurred almost immediately. Angela went from being pretty professional to demanding and stating multiple times the paperwork she'd given me that stated funds needed to be in as stated.  (Keep in mind the house I was going to lease had been on the market for almost 2 months) I wanted them to work with me and give me a few days in which they wouldn't. They insisted I sign docs and get my deposit in on the day I had to leave town. Only communication from that day was to get docs signed even electronically however I would have to find someone to physically take in my deposit. This option didn't exist.  Bottom line is they didn't try to work with me in giving me a few days to get back into town.  Overall not a happy experience. read more

I emailed Best Management Team regarding 4 properties that they had for rent.  I understand I emailed them late on a Friday, but I followed up on Monday morning when they opened and the receptionist that answered the phone was very snappy and stated "so what exactly do you want me to do."  When I once again explained I wanted to see if any of the 4 properties were available she then stated that I would have to speak with an agent.  She placed me on hold, came back and stated none of the agents were available.  She then stated that she received my email as well as all of the agents and they will respond at THEIR convenience and when they have time.  Needless to say I never received a returned phone call. read more

This company has the worst service.. for the past year all you get from them is poor rude & unprofessional service they have a gift to treat you like you don't matter. They will tell you " at least it got done done doesn't matter how long it took" (work orders placed took about 9 months to get fixed). They have no sense of urgency to help or communication of any kind service is very poor. Sonya and Angela ARE THE REASON for this review. They will do anything not to help you and will definitely how frustration when you reach out to follow-up, and will simply say " you're just mad because we're not saying what you want to hear" . There are many other management companies and they stand out to be one of the worst in town. read more

Seriously this has to be the most money hungry, piece of crap company I've ever been in contact with. Most of the people who work in the office give you the run around with excuses. hope Sonya and the rest of her office choke to death on the ridiculous fees they charge people... Look else where because this is a scam company that takes your money... read more

Best Management is top notch! I repeat, TOP NOTCH! Never in my life have I encountered a company that has the communication and commitment level to their clients as I have encountered with this business. My husband and I had lived out of state when we started to do business with Best Management. That did not hinder any type of encounter we had with them. Their communication is AMAZING! They are fair, straightforward, clear and knowledgeable! Which is a timesaver and lifesaver when your dealing with life decisions (like a move from out of state). We had to trust them on many issues and I never have I once questioned their integrity! They advocated for us and advised us when the information presented was fair (consistent with those in my family who has the same background in realty/property management). There was never a time where we were put off, ignored or forgotten. ALL agreed deadlines were met and follow-ups done! If we ever needed a return call, the return calls were prompt! Literally, they were there when ever we needed them! They also covered it all! From a home purchase to a rent back to assisting the previous home owner finding temporary living for his family till his new home was ready. Never once did I feel like a name on a contract with them, they are personal and tending. Even now, after several months closing of our home, I had needed a referral for house maintenance. I reached out and they gave me a referral. The referred company was out to my residence within two hours from my call. And they followed up to make sure I was happy with the referred company. Their reputation reaches far out into the community as nothing short of AMAZING! They will forever have our patronage! Take them and run, like we did! read more

Sonya Owing is perhaps the rudest real estate agent in Las Vegas. With all the property management firms in the area you'd think they would cultivate new clients. Not this team. Shop around for someone who wants your business. read more

The staff is super friendly and always welcomes you with a smile. They really get to know their clients and build personal relationships with them. If there is ever a challenge with your property they get right to it, no hesitation! You can contact each individual by work phone, personal phone and work email! Thank you for all You do!!! read more

Sonya provided us the best service possible when we were looking for a property in the Las Vega. She and her impressive team always go the extra mile to meet all our expectations during our house hunting. We found a property that we were interested at 10PM on the night before leaving LV. Sonya was able to arranged for us to view the property at 8:45AM the next morning. I call that dedication! read more

I have been a vendor for Best Management for 3 years and they are an absolute pleasure to work with. The team there is fantastic and they go out of their way to make their tenants and owners happy. They are extremely knowledgeable and ethical. If I were ever to rent my property or buy a new one, they would be my choice for sure! read more

I have been working with this group for the last 10 years and I have had a positive experience throughout. They are professional, informative, and kind. I highly recommend them! read more

After finding a condo on Zillow that I was interested in seeing, I sent a message asking to view the property. The reply I received was from a woman named Angela. I have never been treated so rudely. After I asked when I could see the property, I was drilled on my income, how long ago I rented my last place, what I paid, if I received my full deposit back or only partial....?!?! WHAT? I just want to see the property! Icing on the cake, when I asked if it was owner owned or not, she decided it would be good business to give me a lesson in real estate. Her response in the rudest tone, "That's the difference between a condo and an apartment." With all of the property management companies out there, you'd think they would have better customer service skills! And if I owned that condo, I'd take my business elsewhere too. There's a reason it's been for rent on Zillow for 54 days. If you don't like your job, don't punish your patrons. And pre judging your clients is the biggest mistake when you're a commissioned employee. read more

I own properties all over the country and no pun intended Best Management is one of the best. I had a hard time finding a good management company in Las Vegas, I went through 2 or 3 and was dealing with some really poor companies, I almost gave up and just sold until Best Management was recommended to me. Thanks goodness, property values have gone up and it's a well performing investment thanks to the help of Best Management! read more

I want to thank you for all of your help, diligence and assistance over the course of this transaction as well as the property management over the years. I've been pleased with you and your company's service! read more

This company rented a unit out to me that has had pest control issues from the very first week I've started living here. Small flies and ants are constant issue in my unit. After reaching out to Best management team their only response is it isn't their problem. Their lease agreement states that after 30 days any pest control issues are the responsibility of the tenant. This is pretty convenient for them and inconvenient for the tenant considering that if you agree to lease one of their properties at Regent Town center you are pretty much agreeing to be battling insects for the remainder of your stay. If you decide to live at one of their regent town center properties it's only a matter of time before you find your self battling small flies while laying in bed, eating dinner, using the bathroom, cooking, etc. even if your unit is squeaky clean that won't help the units are old and the land they sit on is tarnished with poor sewage systems that have insects in the pipes. While interacting with best Management Team they always remain very calm and professional but they only show interest in their tenants when it involves giving them more money. I urge anyone considering doing business with BMT.... DONT DO IT SAVE YOURSELF THE DISAPPOINTMENT !!! read more

i am a fairly new client with this firm . they have taken over the management of my property and have handled everything in a professional and timely manner. the staff seems to be very knowledgeable in their business and i have every confidence in their ability to handle all matters. a most recent review in this forum is a misrepresentation. Angela has done a very good job dealing with my situation as she has stepped in during a difficult time. a dissatisfied tenant can write an inaccurate review based on personal circumstances. i highly recommend the folks at Best property mgmt team. read more

Best Management Team has managed my Vegas condo for the past 11 years. They've done an excellent job for me, are dependable, HONEST, and very professional. When it came time to sell the condo, I listed with Sonya Owings of Best Management. Sonya and the whole company were super responsive, possessed a great deal of knowledge and experience in the field and got the place sold in near record time. I wholeheartedly recommend Best Management. read more

RENTERS BEWARE!!!!! My family and I rented a home through this management for almost 2 years! We paid our rent to them like clockwork without EVER being a minute late. We have been homeowners for 15 years and know what "PRIDE OF OWNERSHIP" really means. We took care of the owners home as though it was our own. Throughout the 2 years of renting through this company there were MANY items in the home that did not work. They were listed as "UPGRADES" in our contract with Best Management and, also per the contract, since they were upgrades they did not have to fix them. WE COULD FIX THEM AT OUR EXPENSE AND THEN REMOVE THEM ONCE WE VACATED! How ridiculous is that????? So in essence, we could pay to fix these items and then pay again before we leave to put them back into a Non-working status! Hmmmm, this doesn't seem right! Again, their contract is about 40 pages, WELL WRITTEN, and covers this company in all areas. TRULY BEWARE!!!!! JUST A SHORT LIST OF ITEMS THAT WERE FAULTY: The water and ice maker on the fridge didn't work, the Reverse Osmosis tap was literally installed in the sink but didn't work, all (3) toilet seats were broken but place exactly on the toilets like they worked when we moved in, the lights in the ceiling fans didn't work, the gas fireplace, the outdoor wired lights in the backyard, the main refrigerator in the home stopped working 4 times RUINING ALL OF OUR FOOD, and the small fridge in the backyard at the built in barbeque area just to name a few. After giving Best Management our notice to vacate as we were building our new home, they sent us 5 letters that stated we were to use LICENSED companies to clean floors, carpets, etc. As I stated previously, we have been homeowners for 15 years and know EXACTLY how to leave a home in "Rent Ready" condition! The contract states Best Management has 30 days to return any monies from Security, Cleaning, Pets, etcetera deposits. On the 29th day we received a check less $1,300.00 for miscellaneous items they charged us with. This was absolutely shocking! We have approximately 19 minutes of video showing the home, back yard and front yard because we had a feeling this company would do this to us. We are SERIOUSLY considering taking them to small claims court. I'm sure a judge would see the videos and pictures and agree that this home was IMMACULATE!!!!! I understand that NOBODY is perfect in the world, but we were STELLAR tenants! This company had that home rented in 6 days if that tells all of you anything! I would have really appreciated a "HEADS UP" about BEST MANAGEMENT prior to renting a home through them. We would have never gone through them had we known! I have NEVER posted a review like this on any company before, but under the circumstances I feel a warning would be good for anybody thinking of doing business with them. We REALLY could have used our whole deposit back after purchasing our home as it depleted our savings to do so. I just Thank God this is a bridge we do not ever have to cross again and truly believe in Karma! PLEASE BE FOREWARNED ON THIS COMPANY!!!!!! Hopefully as a management company for OWNERS, they do much better. THIS COMPANY IS DEFINITELY NOT FOR THE TENANTS!!!! Thanks for reading this post! :) read more