Fast professional service…read more Very experienced owner/technician. HIGHLY recommend for maintenance or repair. No nonsense. Great service.

Great service, fast install and responds fast. Came in and installed a wall mounted garage opener…read morefor me. Things on my end did not make it easy, however he was patient with me and very accommodating. I would highly recommend for any garage door needs.

The spring on our garage door broke at night. They responded swiftly and had someone out the…read morefollowing day. It was free for them to come and check it out, and then they gave an estimate of what it would cost to fix our issue. They fixed it quickly and even addressed an issue we had with our garage that was unrelated to our original need for them. They replaced our broken spring and we asked for 2 springs this time. They have a great warranty and everything was done with care, pride, and precision. Will definitely use them again.

I would've given more stars but there are definitely some discrepancies in Annamaria's response…read morefrom what actually occured. First, the timeline. I received a call from veteran garage door WHILE installation was still going on saying installation was complete and they wanted payment. At that time I was sitting inside the house and could hear all kinds of banging, drills, etc. I could not go inside the single car garage because it was full of ladders, tools, garage door components, etc., and I did not want to disturb the installer or get in his way. He also had his trailer backed up to the garage, so I couldn't get in from the outside either. As soon as he left I went inside the garage and immediately called veteran garage door to tell them the wiring was not done right. Up to this point, and even as I was on the phone describing the issue I thought veteran garage door was a reputable company that would never allow such low standards, but I was wrong. The woman on the phone asked, "Does the door go up and down?" I said yes. Her response was, "Well then sounds like it was a successful installation so I'll take your payment now." WHAT?!?! Judge for yourself from the photos. Does this look like it would be up to anyone's standards? They couldn't even be bothered to run the wire through conduit or even use little wire clamps instead wrapping the wires around screws. By the way some were coming unwrapped the next day so the wires literally would've just been dangling. Another thing to note here is their communication. Never through the whole process did anyone from veteran garage door explain verbally or show in pictures or writing what their "standard" wiring installation looked like. If they had shown me anything like these photos I would never have hired them. Also, the electrician I hired found no reason why they ran the wiring all over the place instead of through the easily accessible attic space like he did. I waited the 6 weeks from paying the deposit they said it would take to get the door in stock and then had to call them to find out what was going on. At that point I was told they had only ordered the door 4 weeks ago so it may be longer! They took a moment to double check, and found my door was there ready to go, just waiting. If I hadn't called, I wonder if they ever would have contacted me or if my job would've been overlooked? I also wonder how long it had been sitting there ready and it could've been installed sooner had they been on top of things? That brings me to my last point and another major discrepancy from Annamaria's statement. There was no "agreed upon" timeline, there were only demands for payment within their unreasonable timeline or else! I explicitly repeated several times that they were not permitted to charge my card without my consent and approval for the amount. I never said I wouldn't pay, I just said I needed time to get repairs made before closing out the account. They gave me 3 days to get repairs done when they expect me to wait for weeks even months for them to get their stuff done? I wasn't expecting to need some one to fix their bad job. So I had to scramble, and was nothing short of lucky that one of the 4 electrician's I called had a cancellation and was able to come by. I ended up being only 15 minutes late from their do or die Friday by 4pm deadline. Yet, did they call for an update? No. Did they ask before charging my card? No. Yes, Annamaria refunded me $400 to cover the electrician at $250 and the rest to use toward sheetrock and painting. Honestly, $150 is barely enough to cover paint and materials, but I was tired of fighting them over it. I was planning on writing a really nice review about her help then I saw her response to my original review. Thought some truth was warranted so future customers know what they are getting in to.

Great service fast and reliable if they don't get right they stay or get someone in their company…read moreto make it right

Immediate response and availability. Same great quality service as I remember from my last…read moreexperience. My garage door closes with ease.

Reached out to First Responder Garage Door on Saturday morning. By Saturday afternoon, Cody, had…read morereached back out to me and scheduled an appointment to come out on Sunday afternoon to do the work. He changed all the rollers, greased the garage door opener drive chain, then turned his attention to repairing multiple issues that were caused by the people who originally installed the door 6 1/2 years ago. Any issues I have with the door going forward will be handled by First Responder! Top it all off, they threw in a 10% discount for me being a veteran!

Cody is great! He is very prompt, responsive, and knowledgeable. We have used him twice recently,…read moreand both times we were very pleased with his problem-solving and customer service. I will call First Responder in the future for any more garage door issues that may arise. Robin M.

Fast and amazing service from this group…read more Sean and Brian were very informative and explained the different types of options I had, and worked with expediency. Would absolutely recommend.

Getting your garage door fixed can be a pain. Especially if you are in a hurry. I called this…read morecompany as it was well reviewed, rather than another that was usually not quick to respond. They arrived promptly and got the job done in a friendly and professional manner. The best part was his suggestion to add a brace to my door that would make it last a long time. The brace reinforced a panel that was slightly damaged. Without the brace the door would likely fail at some point.

Brandon came out to the house on time. He was professional, friendly and just a good person. He…read moregot right to work assessing what would be needed for repair and knew what was he was about. He leveraged his 8 years of experience to identify and resolve the issue. The best part? He had everything he needed with him to effect the repair that day. He replaced my under powered garage door opener that came with the house (8ft rail, 1 foot longer than typical), new helper springs after a lot of math to ensure the weight load would be handled, new sensors, programmed the door panel keypad, and new wiring. VGD got a call from me in the morning and had me fully functional by that night (Brandon stayed late and got it done). I couldn't recommend this company highly enough and it was a pleasure to do business with them.

Response was quick- really helped me out on a Saturday when springs broke on garage door Zachary L…read morewas able to come on short notice- explained what happened provided fair quote- repair was completed timely- reviewed process to make sure if I had any questions- I feel value was fair -Zachary L was very professional-Friendly- and respected my home- I would recommend

Garage door cable jumped resulting in uneven panels. I contacted two parties for next day quotes…read more The first was no-show, the second stated $6K plus and he was there to sell me a door, no repairs. Went to Craigslist and found Cowboy.. I explained my problem . We met up (on time) that afternoon. Luckily , it was a simple repair. Price was very (very) reasonable . He explained it was an old door, I agreed. He left a very detailed quote. Less than half the other quote. When I'm ready or if a friend needs service we'll call Cowboy

Deno quickly responded to my repair request and had my garage door fixed in no time. Very…read moreprofessional, and transparent with all charges and services. Highly recommend.

Very responsive company, friendly and knowledgeable technicians, have used them twice and would…read moredefinitely recommend.

Veteran's garage…read more Just had my garage door opener replaced. Called or texted several companies and Veteran's garage door was rated the highest of all the companies listed or called. Their tech's name was Martin and he was thorough and friendly. He did a great job and replaced the entire unit including the track in about an hour. Called on Wednesday and he was out by 10:00 on the next day. The earliest anyone else I talked to could get out was Saturday. Great and fast service! Surprised that when I asked for estimates veterans was also the cheapest. Would definitely recommend to anyone needing fast and reliable service. I will definitely use them in the future.

They always do excellent work, we bought the lift master a few months ago & today we had our…read morerollers replaced & a broken hinge fixed in 20 minutes!!. Excellent technician that has great customer service. ( reasonable price & it includes a free warranty!) Thanks-again Cameron

We had two springs replaced and new wheels put on, all with lifetime warranties. The price was…read morefair, and the door has never been this quiet!