do not buy from them! their $1200 inspection is a joke! they will not stand behind what they sale!read more

We trusted PPL Motors to sell our RV, and while it eventually sold, the experience was nothing…read moreshort of frustrating. Throughout the entire process, communication was almost nonexistent. We had to constantly reach out for updates, and even then, getting any real information was like pulling teeth. We were told that there was a buyer at one point and they were waiting on funding that would take a couple of days. After a week, I called to get a status from the sales manager. He informed me that the buyer couldn't secure the funds, so the deal fell through. He then stated that he forgot to call me to let me know. It felt like they had no interest in keeping us informed except to encourage us to lower the asking price. On top of that, they tried to charge us for unnecessary repairs, claiming work needed to be done that was unnecessary. It felt like a clear attempt to pad their profits at our expense. For example, after initial delivery to their lot, they tried to charge nearly $250 to "install" a sliding screen door that took me literally 30 seconds or less to do on my own and fix a closet door that was supposedly not opening. When we went to the lot to see for ourselves, the closet door was mysteriously working. When the RV did finally sell, they did another inspection prior to the buyer taking possession. This revealed another $450 in needed repairs (estimated before cost of parts). Seeing this, I again went to see the need for these repairs for myself. Low and behold, 2 of the 3 identified repairs were proven to be false. The third I could not verify one way or the other and ended up having to pay $400 in parts and labor. However, I'm not sure if they actually even did anything. In the end, the RV did sell after several months, but the lack of transparency and poor customer service made the entire process far more stressful than it needed to be. I would not recommend this dealership to anyone looking for an honest and professional experience. Look elsewhere if you want a dealership that actually communicates and respects its customers.

Ok so this is my first time being an RV owner. Although I didn't purchase my RV from them, I needed…read morea sewer hose and decided to stop in. I was treated as soon as I walked in and asked what I needed help with. I told them and they pointed myself and my son to the store they have. The sales lady was more than helpful and got me fixed up with exactly what I needed without breaking the bank. I will be back you have made a customer for life. Also I will be coming to put a down payment on a good used RV from y'all in about 6-8 months. Thank You So Much

We just left the RV Depot, not even 20 minutes ago and suddenly we have a blowout when the salesman…read moreand even the mechanic said that everything was up to code, including the tires mind you everything is all on video recording by the way. We called their office just for them to give us the run around that this is on us and our fault. We didn't just spend our entire savings for this rv just for them to tell us they can't and won't do anything about it. This is on yall! We live 6 hours away!! A tire shouldn't even have a blowout 20 mins after leaving the lot! That is not normal whatsoever! And yall can't even answer the phone or provide us service or even give us a call back. Shame on this company. The employees were sooo rude and incompetent. Even the manager which is supposed to resolve their clients issues was a totally bitch! Yall are some money hungry useless ass employees.

I was almost sold a pop-up that was rat infested, no spare tire, mixed matched tires, and so…read moreon...they had it sitting out of the sun the first time I saw it, then they moved it out of the sun so it wasn't as bad... No apologies, just stinky business.

From the owner: Buddy's RV Cleburne, TX * Strives to provide customers with the best selection of Budget Friendly,…read morePre-Owned RVs with No Hidden Fees. Here at Buddy's RV Cleburne we offer great prices on all our RVs and other great services.

Their sales are great. Their service center is horrendous, slow is being kind. Going on week 7 for…read morea simple dump valve. Communication is completely zero, had to call to get the still not completed update. Not sure how service center stays in business.

I purchase my RV 5th wheel there, and once I drove it off the lot, zero service. You cannot reach…read moreanyone direct, and when they finally call back, they are as inept as they come. Brought my Forest River in to have the Ballbearings repacked... after keeping it for 2-days, they call me to say their Technicians are not qualified to do the work. You can come pick up the RV?!? Wow

We had a horrific time towing our Montana 5th wheel and went through three different "certified…read moretechnicians" to fix an issue with our SuperGlide hitch--none of whom were any help. Sadly, those previous techs just cost us hundreds of dollars for nothing. After two days of serious towing struggles, we finally turned to the service department at Holiday World, and they were a breath of fresh air. Sam, the Service Department Manager, was sincerely caring about our concerns, but he went way beyond that. He made sure our hitch was fixed properly and permanently so we could feel safe on the road again. He even came over after hours (no kidding!) with his son to make sure everything was completely squared away. This is hands-down the best service we have ever received. Even though there is a Montana service center (Ron Hoover) much closer to us in Georgetown, we will happily make the trip up to Alvarado from now on. It is well worth the drive to know the job is being done right by skilled, genuinely caring professionals.

Had a very positive experience at this Holiday World in Alvarado. Was in the market to upgrade a…read moretravel trailer. Swung by here on a whim to see what they had and glad we did. The day we stopped by this location was short handed because of a RV show in Dallas. Went out of their way to find someone to help us and made sure we had an employee with us to show what we had come in for. It was a great team effort for those that were there. First to help was Amanda the Service Mgr which was nice because could answer more technical and maintenance type questions. When she had to take care of something in maint., Franny who is in sales showed up to show us rest of what we came to look at. At one point a service tech was called out to answer a question. Settled on a used 5th wheel which was in good shape but had a few things we wanted fixed and they even noticed a few items. Made a detailed list of items and had a call after we left for any clarifications, anything we thought of later or may have left off the list. Had grandkids with us on one visit back to look at camper again and start the deal in progress. Sheila did an awesome job of helping keep the gkids occupied by coloring with them so wife and I could devote time to taking care of business. Spoke with a tech and several others in service and parts about a hitch. Went through several and with their information was able to make the best decision for us. Ramon in finance was very nice and enjoyed talking with him while finishing paperwork. Franny was with us through the delivery process and went through everything on the list to make sure was done to our liking. Got a good walk through with a tech who was able to explain things about the camper and answer questions. Tech who installed the hitch came out went through the process of hooking up the camper and explained well how to unhook. All during this time Franny had cleaner and a towel and was touching up a few things and made the camper sparkle like a new one. To me, this Holiday World location has a great team that works together and keeps the customer in mind. This is our fourth camper and wished we had come here for the 3 previous ones because Holiday World was that much better of an experience. When time to get another one hope that Franny is still there as well as the rest of the team. Don't typically give 5 stars unless absolutely deserve it and for my experience with Holiday World they earned and deserve it.

Everything in labor is excessive. They don't tell the customer the labor cost is a minimum of a…read morehalf hour per item not per hour like the sign reads. Be fore warned how they operate. NOT 200 an hour. Very misleading.

Motor Home Specialist (MHSRV), of Alvarado, put a whole new…read moreroof on this 2003 Winnebago Journey 34H for $19,100. Fast forward 10 months and about 200 miles later, my RV was parked at a gliderport in Midlothian, when a thunderstorm with 25 knot wind gusts blew 2/3rd of the roof completely off. On contacting MHSRV, their Service Manager told me that they only warranty their work for 90 days! Needless to say, I did not take the motorhome back to them so that they could charge me another $19,100 to do another sub-par job. The shop I did end up taking it to, Quality RV Solutions, also in Alvarado, upon disassembly of the damaged roof, discovered that MHSRV had simply put the roof they installed over the top of the old roof, without any bonding between the two roofs, nor between the 'Luan' (thin plywood sublayer) and the fiberglass cap. Winnebago specifies the use of 'Red Glue' (Dorus S 563 Adhesive) to bond the fiberglass to the Luan. What MHSRV apparently did instead was pour ordinary rubber contact cement on top the Luan and put the fiberglass down on top of it; instead of applying it onto both sides, allowing it to dry, then pressing them together - as contact cement directions call for. All that was holding the 'new' roof on was screws and a bead of RTV around the periphery; this is why it blew off in a mere 25 knot breeze. I'm glad this didn't happen out on the highway at 75 mph with cars following me. Motor Home Specialists talked a good game, took their sweet time and charged handsomely for their work; sadly it was incompetently done and when it failed they would not stand behind it. I recommend staying well clear of Motor Home Specialists; I will be taking them to court.

Had some body work done that came out without a flaw! Perfect result! Had some other coach work…read moredone that was finished quickly and when promised and was very competitively priced! This is my go to place from now on!

This is a wonderful family owned business that knows everything about RVs. They are easy to deal…read morewith and make you feel comfortable about buying an RV from them. Their sales and service are great. Talk to Neal, Raul, or Penny when you want your next RV. They will treat you right and get you into your next RV so you can have fun

Total scam. Wish we had not bought from here. We spent more to buy from a dealer because they said…read morethey would check everything was working (and made us wait several days to take it home so they had time to do these checks). Our black tank doesn't drain, the sensors in black and fresh tank don't work, the lock was broken... and I'm sure we'll find more. We tried contacting the sales person and their email suddenly no longer works. We missed our 30 day return window waiting to hear back and now they're charging us $500 just to pour chemicals in the black tank - which didn't actually fix anything. Horrible, awful company. Stay far away.

We've never liked CW, they're slimy and we've had nothing but negative experiences with them. Time…read moreand time again we've given them chance after chance- now we're done. A 5th wheel was listed at $13,996 online and we sent an offer online. Attached screenshots for proof of the pettiness. They called within 5 minutes and told us to come look at it. We just looked at the listing again, NOT MORE THAN AN HOUR LATER and they RAISED the price to $15,999!!!! You had the ad listing up for 16 days on another website and it matched the price on YOUR website. But you change it once someone sends you an offer. SLIMY & GREEDY, camping world will NEVER get our business. You guys are disgusting and appalling. UPDATE: love how they put the price back down after this review