I switched to this Allstate agency based on a written proposal that appeared competitively priced…read moreacross multiple policies. Unfortunately, after signing, the actual billing didn't align with what I was quoted. Despite reaching out over a dozen times for clarification, I received vague, shifting explanations--and no one ever took clear ownership of the issue. Even more frustrating: the agency principal, Kevin Godfrey, never once contacted me directly throughout this process. If you're someone who values a relationship with your agent or expects them to be engaged when problems arise, you should look elsewhere. Every interaction was handled by office staff, even escalation requests directed to Kevin were essentially ignored. I spent over a month asking for an explanation about the pricing differences, the only detailed answer I ever received came in a letter from Kevin--but it wasn't sent to me. It was written in response to my formal complaint to the state Department of Insurance. I was told the agency would assist in canceling my prior coverage to ensure a smooth transition--but that follow-through never happened. In fact, the only reason I avoided a coverage lapse was because my previous insurance agent, noticing my payment was overdue, proactively reached out to check on me. That's what a professional relationship looks like. It made the lack of engagement from this Allstate agency even more disappointing--especially since the agent I was now relying on never once contacted me directly throughout the entire process. I've since moved to a different Allstate agent and am actively shopping for other providers. This process raised serious concerns about follow-through, pricing integrity, and responsiveness. If you're considering this agency, I recommend asking for every quote detail in writing, confirming discount eligibility in advance, and being prepared to advocate for yourself.

We had a very similar experience with this agency just like the other reviewer. We bought an auto…read moreand homeowners policy based on what was quoted from a few email and phone conversations. Then, just 2 months later we get charged an additional $1,700 for the homeowners policy due which we were never contacted about by the agency. Talk about "shady" business practices. We're expecting to receive a partial refund of the additional charge, but that still leaves us paying more than what we originally were quoted. Not thrilled to say the least. Buyer beware!

Rhiannon was very patient and assisted me with the whole process. She made sure that I was not…read moremisled and was very kind and knowledgeable. I recommend her for all your insurance questions or needs.

I just want to say that we just moved into Lake Wylie, South Carolina two months ago and started…read morelooking for a State Farm agent to set up our homeowners insurance and car insurance policies. We happened upon Seth Neely and his wonderful agent, Emily Sokolis, purely by chance. Emily has helped us now for the last 2 1/2 months and has been just wonderful! She's always available, cheerful, and extremely efficient. She responds to questions promptly and has made calling the insurance agency a pleasure. Now when has that ever happened?? I would highly recommend Emily Sokolis and the Seth Neely State Farm branch here in Lake Wylie to anyone!

I have used Lakeside Insurance for my Obamacare health insurance for two years now. I have…read morerecently moved into Medicare and what a relief to have competent agents answering all the questions I had about Medicare. I received stacks of brochures from different insurance companies and I had no clue what the differences were. Jennifer, my agent, was so beyond helpful! She sat down with me and helped me find the best plan for my health and my budget. Thanks for everything Jennifer. You are a life saver!

I got a referral. I had to constantly call and follow up to get my taxes started and keep moving…read more He said he would do my back taxes then totally forgot till I reminded him. He said he had 4000 clients and won't be able to call till May. He never called. I called again. He goes on vacation. Yes Really? I would give zero stars but I am giving a warning you will taking your chances with this guy. He sent my back taxes undone. This is my experience. Do you want to experience this also?

Jack (John) has been my Accountant for 9 years now and I recommend him to everyone I know. He…read moreprovides me with information and counseling that I can understand and is he very down to earth and easy to talk to (which is need in an Accountant). He always finds the time to see me at a time that is convenient for me and he is never too busy to take my calls. He provides and outstanding and affordable service year after year. I will never use anyone else!

Gratitude to Mr. Equan and Ms. King, your friendliness, great service, professionalism and patience…read morewith me meant alot. Keep up the great work

Tressa could not have been more pleasant or helpful! What a pleasure dealing with positive…read morecustomer service!

I'm pleased to take the time to leave a review for Ms. Hannah B. at Gill Insurance in Rock Hill…read more They always answer calls promptly, and she was the first one to assist me. Even though I had done my own research, I wasn't the easiest customer since I wasn't sure exactly what I needed. Hannah guided me step by step, patiently clarifying all my questions and concerns. I'm still in the process of finalizing my insurance since I had to restart the setup, but her quote is valid for 30 days, which gives me peace of mind. I would gladly recommend Gill Insurance to my friends or anyone looking for reliable and helpful service.

Was referred to company by a friend, they shopped around to various companies and found me great…read morerates on my home, auto and business insurance. It's nice to have personalized service for once! If I call with a question they always get back to me in a timely manner, unlike the insurance company I was with. I recommend them highly especially if your tired of dealing with some random person at an 800#!

Another year, another tax season. Such a relief to know you…read morehave a CPA who is a top tier Pro, reliable and accessible. I had such a great experience last year, I'm back for more this year! This CPA makes it so easy! You can create an account on-line with their web site and upload all your tax documents. You make your appointment on-line with ease. If you have any questions, you can use the on-line secure chat option on the web site. When you show up for your appointment BOOM, everything is done and you go over the numbers, sign off, pay and you're done! Does it get easier? This is a family owned and operated business. Ms Ayers has her sister and her mother working in support roles as well. I simply cannot say what a great experience has been working with this firm. I've had such poor experiences with two other firms before finding her. You won't be disappointed!

Brittany and Angela are the best! We have used them for 3 years for all of our business needs and…read morecouldn't be happier We have had our family business for 45 years and they are honestly the best CPA's that we have had and are very fair with their pricing. and are always there to help!