Gratitude to Mr. Equan and Ms. King, your friendliness, great service, professionalism and patience…read morewith me meant alot. Keep up the great work

Tressa could not have been more pleasant or helpful! What a pleasure dealing with positive…read morecustomer service!

Potentially resolved thru a complaint filed with the State. This office refused to 1) acknowledge…read moreerror 2) correct error by refunding all monies taken out in error. Dugg heels in even more when I posted review with FACTS. Was only concerned about public image. I hope you think that little commission check which paid for your beach trip was worth it Ms. Walker.

Zero Customer Service. I have been with them for a few years and we are in the process of buying a…read morenew home. State farm denied coverage on the new home, so I had to pivot. When I called in to tell them they could removed that quote and cancel auto, but my current HOI needed to remain, they cancelled everything. I have been calling for 2 weeks to have my policy reactivated as they were never approved to cancel it. They have zero sense of urgency and give me attitude every time I call. When I ask for escalation, I get zero follow up calls. The hoops I am having to jump through to fix their mistake is ridiculous. Calling the main customer service and escalation line does nothing and they keep trying to route me back to the branch. Unacceptable.

I spoke with Solomon and was very pleased with his knowledge and help in getting an auto insurance…read morequote for me. He was patient and knew exactly what I needed. Having been an agent in the insurance industry for many years before retirement I was very happy to have such a knowledgeable and professional agent to help me. He got my information, made recommendations, and had a quote for me in just a few minutes. He is a great agent to work with.

John knows his stuff and can help you save money! State Farm is also a company you can trust…read more Highly recommend going with John for all insurance coverages!!

I switched to this Allstate agency based on a written proposal that appeared competitively priced…read moreacross multiple policies. Unfortunately, after signing, the actual billing didn't align with what I was quoted. Despite reaching out over a dozen times for clarification, I received vague, shifting explanations--and no one ever took clear ownership of the issue. Even more frustrating: the agency principal, Kevin Godfrey, never once contacted me directly throughout this process. If you're someone who values a relationship with your agent or expects them to be engaged when problems arise, you should look elsewhere. Every interaction was handled by office staff, even escalation requests directed to Kevin were essentially ignored. I spent over a month asking for an explanation about the pricing differences, the only detailed answer I ever received came in a letter from Kevin--but it wasn't sent to me. It was written in response to my formal complaint to the state Department of Insurance. I was told the agency would assist in canceling my prior coverage to ensure a smooth transition--but that follow-through never happened. In fact, the only reason I avoided a coverage lapse was because my previous insurance agent, noticing my payment was overdue, proactively reached out to check on me. That's what a professional relationship looks like. It made the lack of engagement from this Allstate agency even more disappointing--especially since the agent I was now relying on never once contacted me directly throughout the entire process. I've since moved to a different Allstate agent and am actively shopping for other providers. This process raised serious concerns about follow-through, pricing integrity, and responsiveness. If you're considering this agency, I recommend asking for every quote detail in writing, confirming discount eligibility in advance, and being prepared to advocate for yourself.

We had a very similar experience with this agency just like the other reviewer. We bought an auto…read moreand homeowners policy based on what was quoted from a few email and phone conversations. Then, just 2 months later we get charged an additional $1,700 for the homeowners policy due which we were never contacted about by the agency. Talk about "shady" business practices. We're expecting to receive a partial refund of the additional charge, but that still leaves us paying more than what we originally were quoted. Not thrilled to say the least. Buyer beware!

I moved to Charlotte many years ago fresh out of college and did not know where to turn for my…read moreinsurance needs. Michael Pritchard and his staff provided me knowledgeable information for my vehicle, my house, and my life insurance needs. As life changed and needs changed, they have been right by my side to guide me along the way. Tandi Brown is amazing! She is extremely professional, responsive, and personable. I'm extremely appreciative of the entire agency's willingness to go above and beyond to make sure that I have everything I need in a prompt and timely manner. Honest moment, I was not a fan of State Farm until I met Michael Pritchard....15 years later, I'm a loyal customer! RDB

I've been with this office since I moved to Charlotte in 2006. Since day I've received nothing but…read morepositive quick service from the office staff there. In recent years I've been working with Tandi, and outside of being an extremely personable individual, Tandi is knowledge and when she doesnt know something she is quick to research and get back to you! I know that all information, pricing, quotes etc that I get from Tandi will be accurate and I never have to reconfirm what she's done. If you're looking for a insurance agent I highly encourage you to visit this office and see how you'll have your needs well met!

Roxie at this location is just awesome! She takes care of all my car and home insurance needs. She…read moreis also very kind and explains in detail. 5 stars to the Melanie Stone agency

Wonderful customer service! All the staff are professional, knowledgeable, and helpful. I could…read morenot ask for more.Highly recommended!

I don't even have my insurance policies with Daniel Pennington State Farm insurance representative,…read morebut I did reach out to get a quote. I've been getting quotes for the past seven years, wanting to transfer my policies to State Farm, not because of State Farm, but because of Daniel Pennington in her crew. Every time I've called, they have been so polite, even though I did not go with them all these years and I will eventually when I can get the numbers right but their staff and Danielle are amazing. I have nothing but good thoughts and good things to say about this particular branch of State Farm. That is really hard to explain. They just genuinely care about others either or State Farm clients or you're not a State Farm client care about people they all seem to be down home professional, very intelligent, compassionate, and on top of the game individuals. I stopped by there one time and dropped off some donuts just because of their kindness. Well, State Farm has run me over with the personnel. We just have to get my car and auto on the same page. Keep up the good work guys hopefully, I'll see you soon on the other side

Danielle and her team is so knowledgeable about car insurance, home insurance and even life…read moreinsurance. They have mastered the ability to help you get the best discounts to save a ton of money!

Haley who works with Katelyn is fabulous! She is saving us over $70 a month and love her customer…read moreservice. She is thorough and friendly. After the hurricane she even checked in on us to see how we were doing which I loved. I highly recommend these ladies. You will not regret the switch!