Worst trash pickup company ever. If your trash can isn't placed exactly how they want it at the road they won't even bother to pick it up. You have to call in advance to have them pick up a cardboard box, and even then they won't pick it up. Tried to speak with a supervisor, but he will not return any calls. They take your money and provide no customer service whatsoever. TERRIBLE company. Do yourself a favor and go with Rumpke. Best Way Disposal out of Burlington, KY is the absolute WORST. read more

This company Best Way Disposal Company now misses getting my trash about every other week. I have nothing better to do so I call and remind some lady about how they missed my trash. The poor lady who answers the phone must listen to me painfully remind her that they missed me again. She tries to give me hope that the day is not over yet. Hope is a good thing however, I become depressed each time I go get my mail and see the poor untouched can. It's the same routine each day. I hold my nose, open the lid, only to see my poor trash baking in the can. The poor bags are all mangled and stuffed in there. The smell is so bad. I am always assured by some lady that they are still working and there is still hope but later on the next call they give me another date. My hopes will be dashed again as the next dates comes and goes even though more calls are made. We played this game again this week. They missed me Wednesday Morning. I called and was told they are still on the route. I call later as I am worried for my trash and I do enjoy this game and again I am assured they will pick up my trash on Friday. I was actually walking Thursday and saw the truck within 50 yards of my house. As I walked past the truck I started to remind the guy, but I just knew it was going to get picked up and I was on a business call. I later called the company and tried to help them do their job. I said just tell your guys to pick up my trash today and save yourself from an extra trip on Friday. I was told no as I was logged in for Friday pick up. Well I played the game on Friday where I hold my nose and lift the lid at 2:00PM. It was so depressing seeing the rotten decaying trash still in the can. I again felt sorry for my trash. So we play our little game and I call again. The lady was a little short with me, but I must admit my tone was a little sarcastic and some people do not appreciate sarcasm. However, I was assured again that it's only 2:00PM and they do not close till 5:00 and they are in route. It's about 7:30pm on Friday night. I am quite sure they are not coming. My poor trash. Best Way do log all calls so everything in this post can be verified. This is my first one star Yelp Review. I know I can just change companies, but have decided that it is now my mission to help this company get better. Hopefully I can help the leadership grow? After all as a school superintendent, people were always trying to help me. I am just returning the favor. Starting tomorrow, I am going to call Best Way each and every day. Thus I will call tomorrow (Saturday) Monday and Tuesday to remind them about picking up my trash each Wednesday. If we go a month without missing pick-up. I will take one day off a call each week. I will continue to do Yelp Reviews and place my reviews on Facebook to my 2500 friends. I want all the employees at Best Way to understand that I am just on my route each day in trying to help Best Way become a better company. Update 11/5 - After I left a very mean phone message and posted this review on Friday night... I received a phone call from a very nice lady who apologized with empathy at the very same time the truck was arriving to get the trash. I will remove this post if Best Way can have two successful pick-ups over next two weeks. read more

Best Way Disposal Burlington - Saturday Pickup after two missed dates and five phone calls. Let's try to put together a few weeks in a row without incidence. - Junk Removal & Hauling Near Me - Burlington, Kentucky

I do not recommend this business. It certainly is odd to be writing who I recommend collects your trash, but if you care about what is done with your trash then you'll respect my review. Every truck I get behind whether it is on a back road, main road, I've even the types of trucks they have on the highway, trash blows out the top of it. Beyond littering the environment and endangering wildlife it endangers drivers and puts them at risk of obstruction or in worst cases injury. Best way is an ironic name. I sincerely hope the company cares enough to do something about it whether it's fixing the trucks themselves or employing people to clean up the mess. read more

I asked for a 96gal cart to be replaced and Philomena McConnell set it up. Great customer service! BTY I have not had a missed pick-up in years... read more

Worst disposal company ever... sometimes they just dont come. Last week they did after i called and the garbage can fell from the mechanical arm in the truck... of course instead of getting out of the truck and picking they stayed in the truck a nice 5 min pushing it with the mechanical arm. The can was full of mud and my grass was all messed up. Five months ago they broke one wheel and it still broken. No replacement. They simple dont care. read more

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Another instance of poor customer service from Worst-Way THis time rented a roll back dumpster to remove decking and debris. Was told they were dropping off Friday and confirmed they would pick it up Monday. I called to verify pick-up and Jessica said it would not be till Wednesday. I told her that when I called to request a rental it was put in to pickup Monday. SHe said she was told that I was going to call back. After reviewing the past recorded call I called Jessica back to ask if she wanted to here the recording. She said nothing can be done and she could not offer a discount except for taking 2 dollor a day rental off for Tuesday and Wednesday! Wow, what a deal! read more

So they stick a 7 month pregnant driver in a truck by themselves, they then knock over my can (full of trash) over while setting the other one over and drive away leaving a huge mess. I call and get some whiz bang on the end of the line that tells me there was to much weight on the can and it's my fault. I calmly explain that they didn't even try to pick it up, just knocked it over with the other one. She then tells me that the lady in the truck can't pick it up because she is pregnant ( who the hell puts a pregnant woman in a manual labor job in the first place), they tell me they will be around later to pick it up, they never do, I do, then they send me a letter about not overfilling trash cans. What a bunch of UK fans, that family tree don't branch. If you have another option take it. read more

Every since they were bought out their service has been very disappointing continually sad to say. Your garbage will sit out all day and night and late at night the next day after you've called them and they give you another excuse for their lousy service,they may come get some of it. You can forget expecting thoughtfulness from them or expecting them to pick anything outside the can up. Do yourself a favor and choose another service. These guys are not dependable! read more

As one who has used both Best Way and Rumpke, I can definitely say that BEST WAY is the better of the two.... Hands Down! They were less expensive than Rumpke and more importantly, they provide better service. The only out of the ordinary situation I encountered with them was when they changed my pick up time. I normally placed the cans at the street the morning of pick up day. That afternoon I found that the trash had not been picked up. I called to report the problem and Best Way advised me of the route changes and consequent time change. They sent a driver that same day to make the pick up and apologized for the inconvenience. I now place the cans at the street the evening before. Their service has been excellent. I am currently in need of a dumpster and I can assure you that they will be the first company I call to inquire about their service and the cost. read more

We just started service with Best Way in Sycamore Township, Ohio. The drivers are courteous and kind, it was much more cost effective than what we paid for Rumpke $70 quarterly and more if I didn't have my own can that the drivers tear up...Best Way is $190 and free garbage can a full year. I'm glad we made the change! read more

I've had one problem with Best Way through the years I've used them. They took one of my cans. I called and they replaced it. Other than that, no problems. read more

It seems every time we get bad weather our trash can gets picked up with our trash.I know it is the driver and I think best way should do something about it. read more