I was spending some time in the area and decided to get a new pair of jeans fixed. I got a good…read moredeal on designer jeans because the zipper was missing the pulley. I stopped by to support a local shop and a young lady told me, on a Saturday, my jeans would be ready by the following Saturday for less than $20. I show up the following Saturday and a different young lady tries to give me several wrong clothing items. I explain to her I just have jeans. She comes back to say they're not here, she has no idea where they are. What? She says she will go get a manager. An older man also has no idea where my jeans are then proceeds to tell me they might with a seamstress, he has no idea when they'll be done, how there's a national shortage on pulleys for zippers (huh?), and he'll call me soon. He said the employee never should have said one week. He promised to ship me the pants once found, free of charge to take of the hassle. I explain that I have one more weekend there and can stop by the following Saturday. He is relieved, I leave, hoping they find my jeans and a pulley. I get a text on Tuesday that my jeans are in and ready for pickup. I show up the following Saturday. A different young lady helps me. My total is $28! Mind you, I didn't get these dry cleaned, they are still brand new and only needed a pulley. I was also told by the manager that these would even be shipped for free, I was just being nice by stopping back by. I asked if that was really the price, told that's what I owe to take my jeans, so I reluctantly did, but wow. What a mess! My jeans are fixed perfectly, 5 stars on the seamstress' work, but 0 stars for the false promises on when I'd be able to pick up and for how much. I never asked for anything for free but to charge me significantly more than quoted after the item went missing and telling me it would be free? Come on, stay true to something you said! The lack of effort/keeping their word and inability to know where a customer's item is screams unprofessionalism. I cannot recommend this place any less.

Price extremely expensive , cleaning ok. Pieces cheaper elsewhere , not returning. Definitely found…read morea more economical alternative

Their work is exceptional, reasonably priced and, they are conveniently located. Their customer…read moreservice is great too.

I don't have a ton of dry cleaning, by during the winter I have a few sweaters that require it. I'm…read moreacquainted with the owner of Cleaner Concepts so I decided to start using his business. I got exceptional service from the employees and the prices are better than other cleaners in town! And they're quick! I love being able to pick stuff up next day! I had a Sherpa pullover that I needed cleaned between two business trips (I was only home for 2-3 days between the trips). They were able to get my item cleaned in time for me to pack it for the 2nd trip! All other cleaners I called told me it would be longer. I was and am so grateful for Cleaner Concepts and their efficiency.

LIFE SAVERS!!! The…read moreday before my wedding, I got a brilliant idea to wash and dry clean 20 tablecloths for my reception. Lo and behold- I created more wrinkles than the packaging they came in with. They looked HORRIBLE! Panicking- I called several dry cleaners with no luck. Appearance Plus cleaners took the job and had them wrinkle free within HOURS!! I cannot thank them enough! I HIGHLY recommend them to anyone! The staff is friendly and helped a panicked bride out!

very high quality service. team goes above and beyond to make sure your order is done right!read more

One of the cleaner places in the area - also all the machines are usually in good working…read morecondition. The staff when working are friendly and attentive. They offer a service where they wash your clothes for you. The parking is why I give this place 4 stars and also I wish it was open later.

Clean environment and friendly and helpful staff. Extra large dryers are a great option. Parking…read moreout front.

No longer Widmers, now Tide and is horrible…read more They ruin suits. And the service is the worst. Bad attitude(s) and If you have tailored suits don't go within 100-yards of this or any Tide Dry Cleaners. And this is coming from a P&G stockholder. If I could give them a zero I would.

I went last week to have my one TSA uniform dry cleaned. They wanted to charge me $12.00 for one…read moreuniform shirt and $12.00 for one pair of uniform pants. I leave in CT. I bring all my dry cleaning to Mercury Cleaners on Granby Street. It's clear this establishment assumed I would drop $24.00 to dry clean one uniform, not this Chica. I would not refer anyone there.

Brought in a coat with stains (food, wine, etc from holiday parties) and it came back spotless. And…read moreI didn't even have to tell them where the spots were. Highly recommended.

I was so impressed with a post that this is a Burberry specialist so I sent my 20 year old beaded…read moreand sequinned gown to be cleaned. I cannot believe the difference! It is like magic. I really trust this cleaner for pageant gowns and ballgowns. BEFOR

terrible cleaners. they got 4 pair of pants dirty one time with black chalk all over them. They…read moreruined one of my pull over sweaters. Unfortunately, I decided to give them another shot. i took 4 more pants to this store. they did not get out any of the stains. When i asked why, she said you have to tell us. All of the stains were removable by me wetting my finger and brushing them off. When i asked why they didn't remove the stains, this horrible, obnoxious woman said that I could go work in their spot removal department. How despicable? Blond haired woman in her 50s. Not ok. Probably needs to be fired. I will never return to this cleaner. I would aboid this place! Aaron

Amazing cleaners!! They go above and beyond to be helpful, and are SO fast! One of my husband's…read morepair of pants had a hole in the pocket, and they offered to fix it for us while his items were there. They do such a good job - highly recommend!

After being a loyal customer for five years, I never expected to be treated this way. My wife's…read morehandmade dress was destroyed during cleaning. I picked the dress up this past Saturday and immediately returned it when we discovered it had been damaged. The employees claimed that they would try to fix it, but were ultimately unable to restore the dress to it's original condition. After I told the employees that it still wasn't up to the standard that we expected, one of the employees told me they would continue to work on it and to return the following morning. Several hours later, I received a call from the owner of the store who I had never spoken to previously. The owner refused to apologize or offer any compensation, despite the damage, even going as far as blaming the garment itself for the damage and eventually claiming that it was damaged when we initially brought it in. I understand that accidents can happen, but treating a long-time customer with disrespect and refusing to make things right is unacceptable. I won't be returning, and I would not trust this business with any valuable or sentimental clothing.

Great job whenever I need dry cleaning for a reasonable price and convenient for those of us in…read moreharrison