***** DO NOT STAY HERE**** Worst hotel experience ever…read more 1. For starters I was at the desk for 20+ minutes figuring out which room I belong too(made reservations 2 weeks in advance). 2. Once arriving at my room(in a rush) noticed I had no pillows. So when I returned to the room at 11:30 PM after volunteering all day I asked the young man at the desk for pillows, he said: "yeah hold up". So after "holding up" for 10 minutes he returns from the back with no pillows and ask if ill be up a while because he "gotta wash some new ones". So I then have the comforting thought of freshly USED pillows. -He comes to my room AND PEAKS HIS HEAD IN, because he doesn't believe I have no pillows...WOW! AND HE SHOWED UP WITH TWO PILLOWS for two queen size beds. ridiculous. 3. The hygiene, cleanliness was disgusting. Cigarette holes in the mattress, ash in the night-stand, long hairs all over the sheets, AND INTERCOURSE STAINS ***** D I S G U S T I N G *****!!!!!!!!!!! The room was previously a smoking room, so everything reeked of cigarette odor, with the stains, holes, and ash to accompany it. I was so disappointed, grossed out, and frankly pissed off I left in the middle of the night during my $247 stay. I entirely without a doubt demand a refund at the LEAST. 4. OH YEAH, there was the construction of the hotel room- so they conveniently placed all the old toilets, and shower tubs behind my hotel room in a small grassy area, next to a grease trap! Showered twice and washed all my clothes again upon returning to civilization.

Hotel staff is the best, from the manager to housekeeping they do everything they can to make your…read morestay as comfortable as possible. The rooms are nice and spacious. No bugs, great pool and breakfast area.

Great place to stay. But it stays full. The rooms were kind of small but very clean…read more The beach is right there. And there is a restaurant.

Always lovely Have been coming here since they opened! Great beach front views and comfortable…read morebeds!

Staff is great and friendly. A+ hospitality from this group. The property itself is starting to…read moreshow a bit of wear and tear. It's due for a refresh, I personally have an expiration date of about a year before I look for another spot as a go to on the island. Location is awesome though, can easily access all the main thoroughfares on the island and bypass the Seawall traffic to get where you are going.

This was such a nice surprise! Clean, well appointed, and plenty of amenities nearby. Will…read moredefinitely stay here each time I visit Lake Jackson. Felt like I got significantly more than I paid for at this location.

We used this resort for a family reunion. It was the perfect location to hold our entire family…read more The service we received for the weekend was top notch and every detail thought of for our large, multi generational group. The staff was professional and exceeded all expectations. We will definitely use again. It is becoming THE destination on the island. Thank you Ralph and Amy for a memorable event in Surfside!

We loved coming to this place. It is only 6 units for the hotel portion but you are right on the…read morebeach. Such a great location and was pretty quiet at night. They had a community firepit we didnt get a chance to enjoy but just had such a wonderful experience. The staff was really nice an accommodating. We already booked for March and want to book sooner! Note: This is a small place with limited staff, please be patient with any needs.

I was thrilled with this hotel. I have stayed at other BW Plus hotels and been impressed, but this…read morewas my first stay at this one. Zero complaints. A couple minor things, but that's just me. Nothing to detract from the overall experience. The staff were all exceedingly friendly and willing to help. Everyone I interacted with was smiling and cheerful. They have free cookies at the front desk in the afternoon, so when you come in after working all day you can have a cookie! Shout out to Melody working the morning breakfast and the front desk simultaneously. She was waaaay too perky so early in the morning! The hotel feels very modern. It seems to be very well kept. All the fixtures, furnishings, elevators, carpets, etc. were in good repair. The lobby and common areas were spotlessly clean. The door locks and keys worked well. Minimal misfires with the key cards. My room was fresh smelling and also very clean. The AC worked very well. Towels and linens were fresh and decent. One interesting thing if you are a member of BW Rewards. If you are willing to forego the housekeeping service, they will credit your account with 500 bonus points for each day you do. There was a card to hang on the door to let the maids know. Needless to say, this has likely become my go-to hotel when I am in the area again. I am a fan!

I stay here when I visit family. Clean and comfortable with friendly staff. Their breakfast is also…read morereally good. just learned that they make their pastries fresh. I've been here a few times and I thought they bought them from a bakery (because they're kind of fancy) Nope. They bake them fresh. When they told me that, my mind was blown. Their eggs and sausage are really good.

The worst place ever,never in my life have I seen anything like this.nasy,sheets are dirty and have…read moreand everything on them bugs everywhere I'm talking roaches,ants,spiders ,lizards,frogs,and bed bugs+@ im ate up all over from the bed bugs and no hot water.they don't even have house keepers. This has been a night mare++

Worst accommodations I have ever stayed in! Run down and filthy are the nicest things we have to…read moresay about it. There were roaches and other bugs. The bedding hadn't been washed. They did bring us replacement comforters. The walls have drywall patches everywhere. The plumbing was leaking and falling out of the wall in some places. The towels were so thin and tiny. The toilets leaked. The smoke detector was hanging off the wall and obviously not working. The dust, dirt and grime were everywhere. The shower curtain in one of the 2 bedrooms we rented was so gross that we all chose to use the shower in the other bathroom. We had to let the water run for a while because it was brown and smelly. They shouldn't even be allowed to rent these out! One bedroom had no where to hang clothes and thw manager told us there was a closet in the living room are we could us. That closet did not have a light and had old furniture and other crap stocked up and no hanging rod. Unfortunately, everything I signed stated no refunds so we knew they would not give us our miney back. The day we checked in the lobby building didn't have electricity. They told my family member just stop back by tonight or in the morning. My family stopped by 3 times and sent the manager texts trying to meet up with her. After we returned from a funeral, the manager showed up yelling at my family member demanding payment. This was after she sent a text message with a photo of her credit card because the manager was not at the desk everytime we stopped by. She said we should have called to make arrangements to meet her. This was ludicrous! We also complained again about the gross accommodations and she said we should have spoke up earlier and she would have moved us. If they had something better why put us in that space to begin with? My family has lived in Columbia Lakes for over 50 years. We have used these cottages over the years but never will again. I have attached photos as proof!

The room was clean and at a good temperature. The hallway stunk of marijuana when we arrived but I…read morequickly brought it to the attention of the lady in the front desk and it was fixed by calling a police officer and spraying air sanitizer that quickly got rid of the smell. They seemed very apologetic about it and made it right. The breakfast was superb as the breakfast attendant America was so kind and greeted us. The breakfast was warm and fresh as it was constantly restocked. I was impressed because I usually eat breakfast a bit late and the breakfast items are usually out by the time I go eat but this time to my pleasant surprise it was all stocked in this hotel. The lady named Maria was also very kind when we had questions on our way to breakfast. I'd definitely come back!!

I have been staying here every week for a month now and I love it. The staff is professional and…read morefriendly. The rooms are big and clean. It's an older hotel but they keep it extremely clean and comfortable. Work trip