I was thrilled with this hotel. I have stayed at other BW Plus hotels and been impressed, but this…read morewas my first stay at this one. Zero complaints. A couple minor things, but that's just me. Nothing to detract from the overall experience. The staff were all exceedingly friendly and willing to help. Everyone I interacted with was smiling and cheerful. They have free cookies at the front desk in the afternoon, so when you come in after working all day you can have a cookie! Shout out to Melody working the morning breakfast and the front desk simultaneously. She was waaaay too perky so early in the morning! The hotel feels very modern. It seems to be very well kept. All the fixtures, furnishings, elevators, carpets, etc. were in good repair. The lobby and common areas were spotlessly clean. The door locks and keys worked well. Minimal misfires with the key cards. My room was fresh smelling and also very clean. The AC worked very well. Towels and linens were fresh and decent. One interesting thing if you are a member of BW Rewards. If you are willing to forego the housekeeping service, they will credit your account with 500 bonus points for each day you do. There was a card to hang on the door to let the maids know. Needless to say, this has likely become my go-to hotel when I am in the area again. I am a fan!

I stay here when I visit family. Clean and comfortable with friendly staff. Their breakfast is also…read morereally good. just learned that they make their pastries fresh. I've been here a few times and I thought they bought them from a bakery (because they're kind of fancy) Nope. They bake them fresh. When they told me that, my mind was blown. Their eggs and sausage are really good.

Nice place to stay in Lake Jackson. Great location, close to everything. The desk staff were…read morefriendly and provided great service. The hotel was nice and clean. The room was comfortable and clean. Breakfast was a nice selection of hot and cold items. I would stay again.

I have traveled extensively for my career and discovered Staybridge Suites in Lake Jackson to be…read moreconveniently located for work, restaurants, and local activities. This hotel receives my highest vote for a hotel across North America and sets the standard for exceptional quality, service, and amenities. I normally travel on Sundays, so Kiley is the normally at the Front Desk providing a friendly and professional greeting and awareness for the area and special items like the Manager's Happy Hour early in the week where complimentary hors d'oeuvres along with draft beer and wine are served. The chef does an amazing job with variety and great flavor for a welcome treat or even a full meal on some occasions. The inside atrium is always clean and large enough for gathering many people. Outside there is a beautiful pool, a covered patio with grill and a timer-operated fire pit to spend an enjoyable evening outside. The cleaning staff takes care of the room and towels every day and every room that I have stayed has been very clean and trouble-free. I usually check with Kiley about movies, books, or restaurant recommendations. She focuses on customer care and interacts enjoyably with every patron even when they are having a bad day. Kiley makes it enjoyable as the first person you see entering and always wishing you a good afternoon when you venture out. This hotel is very professional, clean, and established the new standard for my hotel expectations. I am always happy to stay here when I visit the Freeport, TX area. Thank you for great service, affordable pricing, and quality of life away from home!

I stay here quite often since it is the only Hilton available for about 40 miles. It is starting to…read moreneed to be upgraded since the rooms are getting pretty run down. I stayed in a suite last night and the carpet was ripped in multiple places. The ac seemed to work fine and the bed was still comfortable so not bad overall. In the area it is probably one of the nicer hotels. Just needs some love. The breakfast was good and most everything seemed fresh so that was a plus.

Thanks Hampton Inn Lake Jackson/Clute for making our stay great. Julie, Coty, and Lydia were very…read morehelpful and thanks to the friendly kitchen ladies. The manager was the only rude one that I interacted with but she's not impacting my review. The front staff were very accommodating. The outdoor hot tub was a relaxing way to end the day.

We loved coming to this place. It is only 6 units for the hotel portion but you are right on the…read morebeach. Such a great location and was pretty quiet at night. They had a community firepit we didnt get a chance to enjoy but just had such a wonderful experience. The staff was really nice an accommodating. We already booked for March and want to book sooner! Note: This is a small place with limited staff, please be patient with any needs.

We used this resort for a family reunion. It was the perfect location to hold our entire family…read more The service we received for the weekend was top notch and every detail thought of for our large, multi generational group. The staff was professional and exceeded all expectations. We will definitely use again. It is becoming THE destination on the island. Thank you Ralph and Amy for a memorable event in Surfside!

I stayed here for three days and want to call out three staff members who genuinely made my stay…read morebetter: Nathan, Laura, and Christina. Nathan came across as the calm, no-nonsense professional who clearly knows how to run the place. Very direct, very efficient, and exactly the person you want when you have a question or need something handled correctly the first time. He struck me as a manager type--serious in the best way--and I always felt like things were under control when he was around. Laura was simply sweet and kind every time I interacted with her. No attitude, no rush--just genuinely pleasant and helpful. Sometimes that alone makes a hotel feel welcoming, and she nailed that. And then there's Christina. Her smile could honestly turn around a rough travel day. Every interaction with her felt upbeat and positive, like you were being helped by someone who actually enjoys what they do. Seeing her at the desk was a little daily boost--sounds small, but it matters. Hotels are buildings. People make the experience. These three absolutely did. Because of them, I'd stay here again without hesitation.

This place ripped me off! I have never left a review in my life until now. I would usually NEVER do…read morethis but had to share. This hotel charged me a 500 $ smoking fee and I DID NOT SMOKE! I tried to call and take care it, even tried to go up the chain and got nowhere. The hotel was nice, the people were friendly during my stay, But they STOLE from me! I don't understand how this is legal! If I were you I would not stay there. Sorry

Within the first 30 seconds in the room I found a cockroach in the bed. The lady at the front is…read moreextremely rude and unpleasant about it. Not only did she not issue an apology, she had an attitude with me.

WE FOUND BED BUGS IN OUR ROOM!!!!!!!!!!! . I would rate this ZERO stars if i could. We checked in…read morearound 10:30 pm after an exhausting day. We were excited to finally lay down, but after inspecting the room we found SEVERAL dead bugs on our bed. The woman Lisa at the front desk was very rude and told us we couldn't get a refund. There was no manager on duty this night so we had no one we could talk to. We left immediately because who could stand to stand in a hotel INFESTED WITH BED BUGS!!! And to make matters worse, the manager (Lewis Bean) refuses to refund my family for both rooms. Extremely upset that a DIRTY, INFESTED, UNPROFESSIONAL hotel like this, gets any business.

The room was clean and at a good temperature. The hallway stunk of marijuana when we arrived but I…read morequickly brought it to the attention of the lady in the front desk and it was fixed by calling a police officer and spraying air sanitizer that quickly got rid of the smell. They seemed very apologetic about it and made it right. The breakfast was superb as the breakfast attendant America was so kind and greeted us. The breakfast was warm and fresh as it was constantly restocked. I was impressed because I usually eat breakfast a bit late and the breakfast items are usually out by the time I go eat but this time to my pleasant surprise it was all stocked in this hotel. The lady named Maria was also very kind when we had questions on our way to breakfast. I'd definitely come back!!

I have been staying here every week for a month now and I love it. The staff is professional and…read morefriendly. The rooms are big and clean. It's an older hotel but they keep it extremely clean and comfortable. Work trip

Great place to stay. But it stays full. The rooms were kind of small but very clean…read more The beach is right there. And there is a restaurant.

Always lovely Have been coming here since they opened! Great beach front views and comfortable…read morebeds!

Great staff, very friendly. Prices are phenomenal compared to beach and very close proximity to…read morebeach. Well worth the stay. Well kept rooms but a funky smell in hallways though this is close to the Gulf. Very nice.

Hmmmmm.....where do I begin... the bathroom....pubic hair on the toilet, the bathroom was…read moreabsolutely filthy. I don't think the bathroom floor had ever been clean. Hair behind the door and on the door. Shower head was terrible, the cover over the drain was loose and of course the shower curtain was stained. At 11:30PM a fire alarm went off, or some sort of alarm in the hallway. After a sleepless night, my husband went down to get breakfast, he passed trash outside the room down from us...two or three bags just hanging out in the hallway. But he really enjoyed seeing the large box of Coco Pebbles cereal by the elevators spilling over the trashcan. I received an email to check out online...the internet was so bad I could not download the app. I told the desk clerk, she argued with me and said oh we don't do online check out. So why the HELL did I receive that email!! NEVER, NEVER again will we stay at this hellhole!!!