This is a hard to review becasue I had both the best and the worst of times here. Checked in late…read moreinto room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Location: This town is pretty small so location wasn't an issue. It's within walking distance to a…read morelot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

Very clean and comfortable lodging. Four of us stayed in unit #1 and there was plenty of room…read more Staff was kind and welcoming. We enjoyed the hot tub and pool. Good value, would go back.

I thought I reviewed this earlier but it was only a comment so I will post again. We are here now…read moreand these people couldn't be any nicer! Rooms are clean and provide everything you would want. I understand why it is rated #1 on trip advisor. Real coffee, a carafe of cream, cookies, spas, bikes, a pool, plenty of suggestions, coupons for attractions, and friendly people. We searched and searched and this exceeded our expectations. Highly recommend this place. Check out my photo of the heated pool too!

I regret not putting this review up back when I visited in August 2017. I don't remember the…read morespecific room # I stayed, the name of the lady who served my boyfriend and I breakfast in the morning nor the name of the concierge, but they all left a lasting positive impression on me while staying for a couple days. The hotel inside and out seemed a bit old-fashioned and Victorian-styled, but it seemed like an established location. The gentlemanly concierge who was well-dressed and well-spoken greeted us warmly and helped us to our room. Our room was great! Very clean and neat; it also had PLENTY of space to relax in the bedroom, living room and even the bathroom. Slept like a baby, too! As for the amenities I noticed (since we didn't stay there the entire day), the hotel's centermost area had dining areas which were a bit difficult for me to navigate, but it looked like it could hold quite a few people for events. There's an outdoor area with eating tables and a small outdoor heated pool which we also didn't use, but seemed cute and cozy. Wi-fi and TV were available for use as well (we had no issues with them). We ordered breakfast to be sent to our rooms and were greeted by a friendly lady. The food was EXCELLENT. I clearly remember my salmon eggs benedict like it was yesterday. Incredibly tasty and totally started my morning! I think older folks would like this hotel, but I think open-minded, younger people could appreciate this the location as well. The staff, especially the concierge, was incredibly helpful and friendly. It's the first time I've been to a hotel like this, and I definitely wouldn't mind coming back again should I visit Rotorua once more.

The Estate Room (#26 Dr. Wallis) was well appointed and comfortable. The only complaint we would…read morehave is that we were told to walk through the breakfast area right after checking in, and roughly an hour after tried to go through and we're stopped due to a private function. Now if they had told us there was an alternate route when checking in, we would have taken that. Second issue, the next morning at breakfast we went into the breakfast dining room as instructed at check in, and we were abruptly told to wait outside by female staff until her "colleague" could assist us. Now, in most cases, this would be fine. However, we were merely following the instructions given at check in. She also could have employed more tact & courtesy in how she communicated. After we were seated we were still a bit gobsmacked at how unprofessional and abrupt the staff member was. Finally, despite turning off radiator in the room and opening a window, the rooms were VERY warm. Likely fine for Western tourists, but for those of us living in the area, it was way too warm. Overall, a pleasant stay, but would advise that staff to get in the same page to avoid awkward situations when conflicting messages are given to guests.

I spent my first night in New Zealand at this hotel - it was in a super convenient location…read moreconsidering I needed a bit of everything that day... groceries, alcohol, dinner :D The grocery store, and store that sold wine + beer + liquor was all within walking distance. There were also some small / fast restaurants within eye sight / walking distance but I drove to the small town area for dinner and that was still quite close. RotoVegas is also on a road that is fairly easy to navigate through considering it was my first time / day driving on the left too. The staff was super friendly - I met 3 people total during my 2 nights and they were all helpful, cheerful, and a good sense of humor. They also helped me with finding some things to do while I was in town. The room was clean and spacious, and the small kitchen + refrigerator were handy (for beer and kombucha). Bathroom was also clean and I always like it when the toilet has its own door in case someone needs the sink / shower. If I visited Rotorua again (probably won't only because I did a lot there already!) I'd stay here again.

Outstanding motel they have everything you would ever need…read more Booked a one bedroom it slept 6. We had a huge in room hot tub and we over looked the outdoor pool which is thermally heated so any time of the year would be nice. Check in was easy and very friendly and helpful making suggestions on what to do and times etc. They have a very nice bbq area and fenced in play area for kids. Supermarket over the road is very handy and close to town being at the city end of Fenton street. Wouldn't hesitate to stay here again owners are ex military so always good to support military past and present. Again top marks

We stayed here while exploring Rotorua. Being unfamiliar with the hotels in the area, we opted to…read morestay here. The hotel was familiar like any North American Holiday Inn. Rooms were spartan, but extremely clean. The best parts were that it had geothermal features behind the hotel that you could watch from your room (pictured). There was also a wonderful pool which also allowed you to enjoy some of the geothermal features in the distance. In all, I would gladly stay here again.

We stayed here 1 night in December…read more First, location: the hotel is located a little outside of city centre but right next to thermals. Second, atmosphere: the lobby is large and familiar like an old school Holiday Inn is. We had a thermals facing double queen room on the second floor that overlooked the pool too. Room.was clean with crisp bedding. Third, service: did not try any of the food so can't comment on that. The front desk personnel acknowledged IHG elite program status and explained all the benefits that applied. I mentioned ahead of time that we were celebrating our anniversary on this trip and the staff kindly had a dessert tray delivered to the room. Outstanding gesture! Overall, nice hotel and I would stay again.

This hotel is beautiful! Their staff is very attentive and friendly. Star is wonderful! She…read morealways proactively checked on us and helped us when needed. I highly recommend this hotel not only for its beauty and comfort but for exceptional service from Star.

A stylish & hip luxury lodge located next to the lake just a short distance from Rotorua. We…read morestayed there for 3 nights while touring around a warm and sunny New Zealand. The first thing I noticed was the A/C-even though we have been staying in expensive places, this is the first with in-room A/C-hallelujah! They are located at the bottom of a steep and narrow driveway in the middle of lush gardens and jaw-dropping scenery. Another thing you can't help but notice is their affinity for the color black-it is called the black Swan after all-the building itself is painted black, even the walls inside the pool are black making for a most unusual experience, and of course their are numerous real black swans in the lake nearby to feed (desk provides some bread). We were situated in room 5 (the have 8 in total) with a killer view of the lake. The room is very high style with deep black carpet, white king bed and sleek modern bath. There's even a little black and white checked teddy bear that gets tucked into the bed with the turn-down service. The shower has both a big rain shower head as well as the hand-held wand and plenty of water pressure. There is a small restaurant upstairs that serves breakfast (you select from a menu, same choices daily) as well as evening although we only sampled the breakfast which was freshly prepared and good. The pool was solar heated so quite warm and they also have two whirlpool spas in a separate small building above the pool. In short this place is a quiet luxury oasis. Quite expensive but a nice treat. Highly recommended.

I thoroughly enjoyed this super cute hostel. Bastin gave me a warm welcome, showed me around the…read moreplace and spent a long time answering all of my questions and recommending things to do. Initially, I had only planned to spend one night in Rotorua. After speaking with Bastin about the activities and places he recommended, I changed my plans, cancelled my reservation at Hot Water Beach and spent two nights here. I paid for sharing a room with two bunks, four beds. I was surprised that I had the room to myself for both nights. I thoroughly enjoyed the beautiful cat, Blakely, who always enjoyed being petted. Bailey also helped me recommend places based on my interest and amount of money I had to spend on my last day. She even shared some milk for my hot tea with me. This is the only hostel that I stayed at who provided laundry detergent to wash your clothes. You pay to use the washer and dryer and they have powdered laundry detergent available. All of their staff was very helpful and friendly with anything you need. I highly recommend staying here when in Rotorua.

Great hostel in Rotorua!…read more -The owner was helpful and was happy to assist in booking my excursions. -Weekly activities like poker, Wii tournaments, movies (with free popcorn!) are great for camaraderie. -The bathrooms are clean and they even have an individual shower available. -They sell beer/wine and provide free internet and lockers.

Jenny was there to meet us at check in and was super accommodating about our later arrival time…read more The bedrooms were cute and clean, bathrooms were well stocked and also clean, and it even has a little kitchen and dining space! Also on site is a free laundry room with everything you need to wash and dry clothes after a long day of travel or time on the beach! Not sure if the property allows animals, but we also had our own personal enclosed back yard! Close to the beach and restaurants, this is an amazing little place to stay!