Nice little spot near the train station - very convenient to everything. Friendly service, decent…read morebreakfast (not stellar but decent, cappuccino and espresso by request) Pillows and beds are hard but apparently that's Italy-standard. Plumbing fixtures had some issues - maintenance could be better, but we didn't ask to fix as we were only there for 2 nights.

Hotel Berna has a lot going for it. Located close to the train station, easy access to local…read moretransportation, restaurants and stores. The room was well appointed in a modern style. We enjoyed the happy hour and the breakfast buffet. Hotel staff was friendly and helpful. Could be 5 stars, but it was hot in Naples during our visit, but AC anemic at best.

6/29 stay: Go here. Not Hotel Glam! After being treated horribly at GL(SH)AM Hotel who first denied…read moreAC wasn't working only to be told after we wanted to leave for another hotel and get a refund we were SOL because it just wasn't functioning optimally. After traveling all night from Paris, to be told that's just the way it goes was infuriating...and that was AFTER no sheets were provided for roll away bed, non working refrigerator and a remote control that didn't have the battery cover. Turn the page across the Plaza: empathetic last minute booking/check-in; beautiful room and attendant staff. Great AC and friendly HOSPITALITY). Go here. Grazie mille! Not there: https://glamhotelmilano.it/New/ Glam Hotel Milano | Hotel 4 Stelle alla Stazione Centrale di Milano

Thoroughly enjoyed my stay at the INNSiDE hotel in Milan. Great food options, staff treated us like…read moreroyalty, and the loft we stayed in was beautiful and spacious. This is a must stay if you're ever in Milan!

I spent two nights here on business. Check in went super quickly. The front desk employee was very…read morefriendly and helpful. My room was very comfortable and I loved that I had a view of the duomo. The room was nice and quiet. And the bed was comfortable. I loved that there are robes available to wear. The location was amazing and there are so many great places to eat and shop close by. I will look forward to coming back when I am in town again.

Wonderful staff and good restaurant. The view of the courtyard was beautiful. We will be back!read more

Loved the hotel, the large windows in our room, the huge breakfast and the rooftop bar.read more

We spent my one night and had a lot of fun . The rooms are very well decorated with fantastic…read morebathroom facilities , breakfast buffet was also a 5-star experience with high ingredients and so many options . We also tried the rooftop bar which was very nice for late night drinks (although quite expensive !) Very recommended !

The good: -The room…read morewe got was huge - The room was mostly clean minus the moldy caulk in the shower - Located right across from the central train station The Bad: - A king bed to them is 2 small beds shoved together (that's not how that works) that was incredibly uncomfortable. -They had all AC turned off (saving money?) so my room was between 75-77F each night and made sleeping very difficult - The breakfast buffet they have is one of the worst. Their coffee is offensive to all of Italy. Completely unremarkable food that isn't worth the price. -For how big the room was, the shower was SO small. The handle was insanely temperamental and it's a few centimeters between getting burned to death or frozen. Overall I would not stay here again or recommend it.

The worst experience we had for our hotel in Italy! Reasons:…read more1. Cold room in the winter The max temp the room can go is 24C when we called them to increase the temp they just said No! rudely. The room is cold even during the day and not needed to say coldest at night. I come from the US, and among all the hotels I went, this is the coldest among all!!! 2. Unfunctional radiator The radiator which warms the room is behind the curtains to when you close thecurtains at night, the warm weather would go outide. So cold nights!! Useless!!! 3. 2 twin beds sold as king bed They charged us for king bed when they put 2 twin beds next to each other. You cant even sleep in the middle as it is so uncomfortable. 4. Small sized trash cans We could not even find the rooms's trash can at first so small can under the table and dont let me start on the can they put at the bathroom sooo tiny.

We stayed here 3 separate times on our tour of Italy and Germany. The rooms are comfortable, the…read morelocation is excellent and best of all, the staff is top notch. Shout-out to Ricardo, Omar, and Arash for being so helpful and friendly.

Stayed here while in Milan and thoroughly enjoyed everything about this place. First and foremost…read morethe rooms were quite large compared to others we stayed at and they were completely up to date. The free WiFi was nice too as communicating via Instant Messenger and Facebook was our only real way to contact people back home in the States. The complimentary breakfast was very good as well. Most places we stayed at offered very little (some cheese, salami, cereal), but these guys had pretty wide spread breakfast offerings.

Great Hotel! The staff is very helpful, the food was excellent, the room was perfect, I definitely…read morewould stay again.

You cannot beat the central location right outside the Galleria and Duomo. The hotel itself is…read morebeautifully renovated with classic yet modern furnishings and very spacious bathrooms. If you are traveling with an infant, they provide a crib, changing pad, blankets, bathing kit, and a diaper pail, which is beyond what other hotels of the similar tier provide. Usually they bring a crib and maybe a stuffed animal so a huge kudos to the Park Hyatt for that. Most of the staff are very helpful and friendly although every so often you will get a receptionist who is a standoffish with an air of ennui. There is also a spa with saunas as well as a fitness room with the standard equipment including 2 treadmills, a rower, an elliptical, and 2 bikes along with complimentary still and sparkling waters (canned). If you are visiting Milan and want to be in the center of it all, this is a great option.

Excellent hotel, location and staff…read more I had to call their reception staff prior to our flight to Milan to advise them we were running late due to airport delays. The person on the phone in perfect and very polite English assured me they won't issue a no-show and will be waiting for us. This was relieving as no one was certain when the plane was about to take off (yes, t'was a low-cost carrier, but that's another story). We arrived at close to midnight time, but still welcomed with a smile. The reception was anything, but big, however, the 2 personnel were efficient and the checking-in did not take much time. The lobby looked fantastic for a 4-star hotel - very clean and spacious. There were complimentary fruits, candy, cookies for guests to enjoy while waiting. We got a room on the 2nd floor. It was relatively small, but we were aware of that prior to arrival (it was a bargain price, so no reason to complain). It had everything needed - clean bathroom, comfortable bed, TV/WiFi, enough room for two suitcases. No view from the window, but that was OK, too. Overall, I'd give the room itself 3.5 Yelp stars. Breakfast the next morning was very rich. Great selection of cheese, bread, salami and Italian specialties, coffee, fruits, yogurt. The hotel's located very close to Milano Centrale train station, and also about 5-10 mins walking distance of the famous Corso Buenos Aires with numerous shops, outlets and gelaterias. Metro stations of two of the lines M1 and M3 are easily reachable (they both go to Duomo cathedral). Stayed there in the end of May, but doubt much has changed since then. Overall, I enjoyed the short stay in this hotel and if I get the chance, would book again.

Really great hotel at a very nice location! The main shopping street is just a small walk away and…read morealso the metro is a very small walk away. The staff here was super nice and very helpful. While checking out we had a bit of confusion about the rates we had gotten, but it turned out we had made a mistake. However, they right away suggested to only charge the lowest rate first and double-check everything with the booking company on monday (we left on sunday) and get back in touch with us to charge the difference between the two rates on monday if needed. Also the breakfast is super nice here! Very big selection of all kinds of delicious things to start your day with :)