Hotel I tend to stay…read moreat Hilton properties for the most part if they are available in the area so when I had to be out in Goshen, I booked the Hampton Inn. The staff here are very helpful and I got checked in with no issue - the place is undergoing a major renovation and the whole lobby and common area, pool and spa were torn apart. I was on the third floor and everything up there also smelled brand new so that was nice to see. Rooms were comfortable and clean - the bed was cozy and the hot water was hot. Wifi worked well, and about the only oddball thing was the direct TV system did not quite align with the TV remote controls- so not sure what happened there but it was a bit of work to get the TV to work and find a channel They offer free breakfast and as the main lobby and kitchen area were under construction, they set up shop in a small room off to the side. It got the job done. All in all a good stay and would use again. Plenty of parking around the place.

The hotel is located in a central area for Goshen and is close to where I needed to go. The hotel…read morewas clean and staff were friendly. I really enjoyed speaking to the lovely young lady at the front desk when I checked in late after my flight got delayed. There is a McDonald's across the street that was open in the middle of the night, so at least there is some food available nearby. In the morning, I had yummy hot breakfast downstairs and the area was well stocked and clean. I enjoyed my room and felt it was very clean, especially the bathroom, and had a nice stay while I was there. The only negative was the elevator wasn't working and I had to walk up the steps. But the steps are wide and short so it wasn't that bad, honestly. Plus since I was on the second floor, I didn't hear any noise of people over me either. If I was in the area again, I would likely go back.

I totally understand the low rating this hotel gets. I am a titanium member w Marriott and I have…read morenever experienced such awful customer service in a Marriott brand as I did here. They don't get it at all. Rooms were also not clean but given the obvious lack of caring you wouldn't expect them to be. I would stay clear of this hotel and opt for another brand in

Extremely polite and welcoming staff @ the front desk. I met Tamara Williamson at check in, Quinn…read moreover night & Amber Sauceda in the morning. All 3 were NOT the average host. They were all great. Clean modern rooms, awesome workout area, clean modern pool -- no hot tub :-( -- and an amazing Sunday morning breakfast. Also, gluten free option upon request which is pretty great because we have a family member with Celiac.

My husband and I recently stayed here during a road trip. Although it was a nice room, we were a…read morelittle disappointed with the amenities. We thought we had paid for an included breakfast, but the hotel had a restaurant where you must pay for each menu item separately. I also did not feel that housekeeping did a thorough job. They replaced towels and emptied trash, but the bed was unmade and nothing seemed to have been cleaned each day. We also did not like the half door on the shower, as it allowed water to spray all over the bathroom. The service here was fine, but I was expecting a little more.

So this hotel used to be called the Carlton Lodge. It opened 20 years ago and at the time was the…read moreNicest newest place in Goshen. They held an open house and I remember viewing a hot tub suite they had at the time! This is what a hotel was supposed to be in my mind. The room I got was your standard room but with a place named courtyard with a gigantic courtyard and a room with the view of it I expected more than a single pane window looking out onto it! The lady who checked me in was helpful and friendly during my stay right before Christmas. The pool is one of the neatest features of this hotel as it is both indoor and outdoor and connects. During the summer you can swim freely inside and out! in the same pool! I reccoment staying here but upgrade your room so you get a full view and the hot tub rooms are the best!

Few years prior I would say a one star and thankfully they have started a remodel that opened the…read moresitting area but now lost the home style tv and fireplace vibe. Breakfast is worse. Plus no coffee and lukewarm steam table offerings. Oats were clamy and clumpy. YUCK for free. The elevator has some strange potential hostage trapping issues. We kept using the musty stairwell. No swimming at this time. They love to price gouge when events are in town. We were in a room for four and allowed two towels. Next day being told washing area had broken machine and no wash cloths. Points can make use make choices we normally would not...because a much nicer new place is down the road. We were so lucky to be given the view of stucco wall and no ability to allow light in.

Usually I'm a tough nut to crack, but I was pleasantly surprised by my stay here!…read more I arrived late the evening of 3/29, close to midnight. There was no one at the front desk, but a sign that said "Assisting other customers". I didnt mind waiting, as it was super late and I realize the staff is probably minimal at that time. After a few minutes, a middle aged man with glasses emerged from down one of the halls to help me. He was very polite and helpful, answered all of my questions before handing me my room keys and bidding me farewell. I walked outside to gather my belongings, and I entered through the east door using my card with no problem. However when I got to my room, the keys I was given didn't work. I walked back down the hall to the front desk man again, who was quick to apologize and get me two keys which worked. Due to my last minute reservation and a full house, the only room that was available to me was a double queen handicap, Room 109. Walking in, my first thought was WOW! The room was beautiful and spacious, the decor comfortable and warm. There is a Keurig machine for your convenience w/ coffee cups provided, stacked atop a microwave and mini fridge. All amenities I wasn't expecting, as other hotels have led me to believe that having all three at once is just a mere fairytale. The beds were soft and very comfortable. I prefer a soft mattress as opposed to a firmer one, this bed reminded me of my own at home. Coupled with clean linens, its SLEEP FOR THE WIN! The bathroom was large and clean, I thought it was a nice touch adding Bath & Body Works brand products to their bathrooms. On my sink was a small shampoo, conditioner, and lotion, how nice! The water from the pipes ran piping hot to my preference. The only problem was the walk-in shower, which was a feature of our handicapped queen room. The design is flawed so in that water splashes all over the floor, making a wet puddly mess inevitable. We put towels down prior to our showers and by the time we finished all floor towels were completely saturated. Not a deal breaker for me, but I don't necessarily think it's safe for an older person as they could slip easily and fall. This morning I made my way down to the free continental breakfast, and boy were my expectations blown away! Not only did they have a great selection, but the food was actually GOOD (who would have thought I'd ever be saying that about hotel food?!). They had a DIY pancake station right next to piping hot Cinnabons, a DIY oatmeal station, both pork & Turkey sausage, biscuits & gravy, mini omelets, scrambled eggs. They had a toaster you could use to toast your bagels, muffins and (of course) toast. Three different kinds of cereals and cold Chobani yogurts. My only disappointment was the juice machine, whose contents were merely water by the time I came down to breakfast. I opted for the cranberry, it must've been the least favorite choice as it was all that was left. Lucky for me I'm a cranberry kinda gal! Housekeeping has been very helpful and attentive, I asked for more towels (bathroom mess) and was given a generous stack promptly with a friendly smile. All in all, I would definitely rest my head here again. The staff was overall very friendly and the amenities were top notch. I felt at home here, which I something I dont think I could say had I of stayed anywhere else. Thanks Holiday Inn Express! B)

Great place to stay! Affordable, very clean and lots to do there. Restaurant, bakery, pool, hot…read moretub, mini golf and shopping. Absolutely loved my stay there.

The Inn is showing its age. Repairs are needed and not being done. The old section needs new…read morelighting and carpet. The newer section is just worn out. Sa

room 216 has bed bugs and management is calling me a liar and refusing to take accountability or…read moreresolve this. please stay away!!!

Stay away from this Super-Hate!…read more Worst experience ever at a hotel!!! Went to check the room for cleanliness after checking in. My nephew was with me just visiting with me, not staying there, but he pointed to the jacuzzi tub and asked "What's that?" There was some sort of nasty residue on the edge and near the drain of the tub. Gross! Ok but nothing that cant be cleaned (though it SHOULD have been cleaned between guests!) According to the "manager" on duty they dont have housekeeping staff on site. Understandable considering the labor shortage, but when I asked if she could please clean it, she said "Not my problem. I can cancel your reservation." Uh...I just drove 2.5 hours to get here to visit family. How is canceling my room last minute a solution at all? I offered to clean it myself for a small discount. "No discounts!" she YELLS at me. Then she answers her cell and speaks in Hindi and some guy comes out of the back room and threatens to call the police if I dont leave, stating "You're not welcome here, we are cancelling your reservation!" Seriously??? Because I insisted that the facilities in my room be cleaned? And all this in front of my bewildered 11 year old nephew who has never in his life seen someone be so openly hostile. This is the HOSPITALITY industry. Not the HOSTILITY industry! I went down the road to a hotel with a pool and got a jacuzzi suite for $2 less and the lady who was just as thinly spread labor wise walked with me TO MY ROOM to make sure it was ok! Stay away from the Super Hate. What a nightmare. They dont deserve to be in business!

Bad smell every day for 3 days. Smells like weed strong…read moreevery floor Dirty floors Dirty or stained shower mat elevator not working People walking the halls all day and night

COCKROACHES! This…read moreplace was so gross. We stayed here for 4 days, and in that time, I killed 6 cockroaches in our hotel room. My brother in law went down to get fresh towels, and there was a cockroach in the towels they provided. My parents also found cockroaches in their room as well. It's safe to say this place has an infestation. That's not all- the pool was closed due to high levels of chlorine, the free breakfast was stale bagels that had been sitting out for days, the TV only worked for a handful of channels and the help desk was almost always unstaffed (I get it- I wouldn't want to spend my days helping upset guests either!) This place was disgusting, dirty and unsanitary- and should be looked into by the health department. Save yourself a ton of stress and do not stay here!

Great hotel! Really appreciated the clean quiet room, clean…read morecommon areas, working ice machine, and great breakfast.

I stayed there on 6/9/25. I was forced to check in early due to vehicle being at Ford dealer…read moreovernight for repair. I talked them into a reduced fee for the early check-in ($10 off $25). I first asked whether the room was available at that time. Yes, they said, but still charged an early check-in, for basically nothing. This hotel needs major updating, inside and outside. There is no elevator and I was on 2nd floor. (Supposedly first floor rooms were being painted.) Beds were hard and uncomfortable. The room appeared to be clean, however, and nicely made. (I did check for bed bugs.) The A/C worked well during the day, but not so well at night (a governor on it?). Towels were nice. Sheets were thin and mine had tiny holes. No carpet in the room which is a huge plus. They provided no hair dryer in the room. I didn't ask for one (The less dealings with them, the better imo. The woman was rude, or at least no customer/people skills.) The breakfast menu was posted at the check-in counter, which included boiled eggs. Breakfast hours 6-9 am. Next morning about 6:30 I went down expecting to get a boiled egg or two with my coffee (coffee was good). There were NO eggs. I went down again a little later, and still no eggs. This time I asked at the desk and they said "no eggs". No explanation. The rest of the breakfast offerings were all carbs which I won't eat, except for the sausage. I'm not eating just sausage with a carby biscuit.

This was my hotel to stay at while I was in town. The building was a previous hotel which was…read moreshutter for many years and now it's remodeled to it's former glory. It has a bar, restaurant and roof top bar that was now serving drinks on the top now. Parking is the garage behind the hotel which is shared with the local police department with lots of police vehicles so it's pretty safe. The staff was very friendly on my visit. The room was clean and my search for bed bugs turned up none, the first thing I check before opening my bags. My king room was very comfortable with no neighbor sounds. The bathroom was nice with glass, stone and tile. The roof top bar has an excellent view of the area. Overall I had a nice stay in this hotel.

Great service and great food. Best fish and chips I've ever had! A must try if you're ever in…read moreElkhart....

The Managers were horrible!! I don't recommend staying here. They treated my family very rude and…read morewe've been treated way better than this, we booked 25 rooms, definitely didn't expect to get treated like this. We've been doing a family reunion for 40 years. We will be staying with Hamptons again, just not this location. People were treated like garbage & the manager was so rude. One of my family members got stuck in the elevator and the manager just blamed us for it because "we used it to much".

As a Hilton diamond member, the $25 early check in cost is laughable for this dive, when early…read morecheck in is an amenity for brand loyalty. This place was most likely outdated in the early 90's, the carpets are sticky, they fail to provide additional pillows for the pull out couch, and the bathroom was littered with hair. In the king suite - the room size was greatly minimized by the monstrosity of a built in desk apparatus. One tv on the wall, to share, somehow, with no doors separating the couch area and the sleeping area. This is on par with a much lower branding, and even they wouldn't try to pass it off as a suite. Reservations were already made for 4 months from now, when we had to be back in the area, but we will be canceling the multiple rooms and going elsewhere. You may have got the additional early check in charge this time, but overall it has cost you thousands in lost room rentals.