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    Best Western Plus Cotton Tree Inn

    3.6 (46 reviews)
    ModerateHotels
    Open Open 24 hours

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    Room 208
    Rowena B.

    This hotel looks great, nice big comfy bed & clean room. We had a terrible night sleep every night we were here (3) and mostly because of the air con. The first night we left it on all night, it would turn on and warm the room back up every time it dropped, and it was so noisy every time we did it. We turned the fan down to low and it didn't help. The next night we turned it off, the room stayed warm but the air was so stale it was hard to breathe. The last night was pretty much the same. Also, someone got up early to go to the toilet and I woke to the sound of pee and the system running after flushing. We're always grateful for a place that has a free breakfast. We've stayed in a lot of places that have them. This one was not that good. Everyday was scrambled eggs, a meat, potatoes & waffles in the hot section. There was also oats, cereals, fruit, yogurt, toast, bagels & pastries. Every morning the eggs were dry, the waffles were either dry or doughy, one day the potatoes were dry, the pastries were dry on the first day too but Sunday morning they were much better. The left side of the toaster was not as good as the right side at the same temperature level. Most of the tables in the dining area are shoved right under the booth seat because they are wobbly too. Shoving them up prevents the wobble but you can't sit under the table unless you move it out. There was also one day where the room was cleaned but the tea, coffee and towels not replaced. Normally I don't mind when there's a notice saying they are enviro friendly & saving the planet one towel at a time but in this case, they did it once properly & not again. Upon check-out the clerk asked "so I'll just charge your room to the credit card you gave us?" Ah NO, it was fully paid upfront on Expedia thanks!

    Upgraded king room.

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    5 years ago

    Great place to stay! Room was clean, staff was friendly, and breakfast was amazing! I'd give it 6 stars if I could!

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    11 years ago

    Very good place to stay. Room was clean, beds where comfortable. They had full breakfast and the office staff was very friendly.

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    12 years ago

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    7 years ago

    This place is a joke. They don't honor what they tell you when you book a reservation. Highly don't recommend this place. Very disappointed.

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    8 years ago

    First time in salt lake city. Room was great, people were friendly, staff was helpful

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    Page 1 of 2

    Ask the Community - Best Western Plus Cotton Tree Inn

    Review Highlights - Best Western Plus Cotton Tree Inn

    Included breakfast and internet and the place was super clean, very nice & convenient to a lot of restaurants, a mall, and the bus line to the ski mountains.

    Mentioned in 2 reviews

    Read more highlights

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    Hampton Inn Salt Lake City/Sandy - Guest room

    Hampton Inn Salt Lake City/Sandy

    (56 reviews)

    $$

    The location of this hotel is really good. Its within walking distance of a convenience store, a…read morebar/restaurant, and if your fast enough on your feet because of the 6 lane road you'd need to cross...,the mall. This isn't a dead mall rather pretty much the whole space is used which is incredible this day and age. I found the hotel to be slightly dated, but not so bad that it deterred staying here. Warning to people who like a soft-medium mattress, these beds are not for you. They are solid firm mattresses without much give. They stack four thin pillows for you, I brought my own so that helped but I was awake so often to flip over because of pain they didn't really matter much anyway. Access points are at convenient spots around the building right next to the parking area. I appreciated that we could cone into our building close to our room at the opposite end of check in. They have daily cleaning services, if you don't need it that day, be sure to hang the tag on the door so they don't wake you up. I do appreciate the complimentary coffee and tea across from reception and also the cleanliness of the hotel in general even though things do need some tweaking like the squeaky luggage carts and the carpets need to be restretched in the hallways. I think they are trying to bring a great guest experience, so I'm going to leave my rating at a 4, unless something happens that affects that rating while I'm still here.

    This Hotel is by far the worst managed, dirty, and inompetently run hotel. Pass on this hotel and…read morespend your money elsewhere.

    Castle Creek Inn - Front door

    Castle Creek Inn

    (77 reviews)

    We stayed here for a second time, in the Ivanhoe room. Was amazing, quiet and restful. The…read morebreakfast to your room is quiet nice and relaxing. We usually get the romance package with comes with candles and sparkling apple cider. The beds are a little too soft or old, but they are comfy. Ivanhoe has a glass door and patio to relax on when the weather is nice.

    My husband and I have talked about staying at this hotel for twenty years. For his 50th birthday,…read morehe didn't want a huge party, but I wanted to do something special. The website says to call for the Sunday special so I did and she wouldn't book me over the phone. She said to go back to the website and just book Friday, then when I checked in they would book the rest with the discount. I went back to the website and it wouldn't let me change the dates I'd previously put in, so I called back and she said she didn't know what could be wrong but I needed to book on the website. She was just completely uninterested in helping me. I called a total of 3 times with the same result, each time being told to book Friday on the website. So I went to another device and it worked. I booked Friday only. At check in, our room had been booked for the rest of the weekend by someone elaw. She offered us a Saturday room change, but we didn't want to move on Saturday. It turned out there were no open rooms for the whole weekend. So we said fine, we'll change rooms and then she said there were none. She was offering a free hot fudge Sunday, like that fixes anything. So I told her I didn't want the room and I needed a refund. She walked away and left me waiting in the lobby for ten minutes and then came back and started typing without saying anything. So I asked if it was taken care of and she said her manager was going to refund the money and just kept typing. So I asked if she still needed me and she said no, so I left. I thought that was bad until 20 minutes later a second transaction, equal to what the hold price for the room was, went through on my card. My husband called and asked why and she told him she was going to call the police for harassment. I went to the website and left a message telling them they needed to find a way to make this right and got no response. I don't know who is running this place, but they have absolutely zero skills in hospitality. Good job ruining an important occasion, Castle Creek Inn.

    Holiday Inn Express & Suites Sandy - South Salt Lake City

    Holiday Inn Express & Suites Sandy - South Salt Lake City

    (39 reviews)

    $$

    So... for the price it's a decent clean room. That said it's been undergoing renovation for like 2…read moreyrs bc it was when we visited like 2 yrs ago. The breakfast is nice, tho once again the pancake maker wasn't working. Hot water for cocoa wasn't filled, that sort of thing. Little things. My big issue is that I called in advance to be sure the hot tub was working. After a 10 hr drive a gal needs a hot tub. They assured me it was. When we checked in I asked again and was assured it was working. Hubs went to soak and came back to tell me nope, hot tub not working. So I hobble down with the grandkid for him to swim and I check out the hot tub. It's hot: but I go to turn the jets on and the knob and plate literally fell off into my hand. I brought it to the front desk and let them know that indeed no jets were working in the hot tub. I'd leave it at that but as we're soaking and kids swimming, maintenance came in - this man caulked/glued the plate on. So..: no intention of actually fixing the jets/timer - just cover that up.?! And still tell ppl you have a hot tub? Ok then. So we likely won't stay here next year.

    This place is starting to go downhill. I am not sure if it is a change of ownership or what is…read moregoing on. Check in was good. The rooms are tidy not clean. Carpet feels like it needs a scrubbing. Breakfast is terrible. Let me say that again Breakfast is terrible. I will pass on this place for a few months and see how it goes.

    Best Western Plus Cotton Tree Inn - hotels - Updated June 2026

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