This was, without question, the worst hotel experience I have ever encountered, and it has left me…read morequestioning the standards and practices maintained at your property. My party consisted of myself, my wife, my mother-in-law, and--most critically--our 9-day-old daughter, which made the condition and functionality of the hotel especially important. Below is a comprehensive list of the issues we encountered during our short but deeply disappointing stay: 1. Undisclosed Amenity Closures Upon arrival, I was informed that the pool, hot tub, and both ice machines were out of order. At no point during booking was this mentioned, which is a clear failure of transparency and a breach of expectations based on your advertised amenities. 2. Room Confusion at Check-In After being handed my room key, the front desk attendant abruptly paused me to double-check whether someone else had already been checked into the same room earlier that day. This does not inspire confidence in your reservation system or guest security protocols. 3. No Hand Soap or Bar Soap in Room Upon entering the room, we discovered no hand soap or bar soap was provided. When I went to the front desk, I was told the hotel was out of soap entirely and was offered body wash as a substitute. For any guest this would be unacceptable--but for us, traveling with a newborn infant, this posed a serious health and sanitation risk during a time when hygiene is critically important for feeding, diaper changes, and newborn care. I was forced to leave the hotel and purchase soap from a nearby gas station at my own expense. 4. Plumbing Leak in Bathroom At approximately 1 a.m., I discovered a large puddle of water in the bathroom, which was leaking from the pipe under the sink. Upon inspection, I found that the leak had clearly been a known issue, as a towel had been wrapped around the pipe as a makeshift fix--prior to our arrival. The sink also failed to drain properly, leaving standing water in the basin throughout our stay. 5. Unauthorized Entry by Staff Later in the morning, we were startled by a hotel employee entering our room unannounced, waking up our 9-day-old daughter. The staff member apologized, claiming that the room was showing as unoccupied in the system. This is a major breach of privacy and guest safety, especially given the age of our child. 6. Inadequate and Dirty Bedding Both beds in the room were made with sheets that were too small for the mattresses, causing them to come loose repeatedly during the night. Additionally, the microwave was filthy, with visible food splatter inside when my mother-in-law attempted to use it. 7. Filthy Bathroom and Linens The shower had hair in it from a previous guest, and the towel I used after showering had pubic hair on it, which was disgusting and left me feeling dirtier than before I entered the shower. This level of uncleanliness is inexcusable in any hospitality setting. 8. False Advertising of Breakfast Despite advertising a complimentary breakfast, there was no breakfast available during our stay. This was another serious letdown in a long series of broken promises. 9. Poor Staff Conduct and Facility Maintenance Throughout the hotel, the garbage cans were overflowing, including those in the lobby and outside. To make matters worse, members of the hotel staff were heard loudly complaining about their jobs while sitting in the public areas, with one even commenting that they were on a "three-hour break from cleaning."

I booked 3 months in advance. When we got there no pool, no hot tub, no breakfast…read more Tried to charge me a cancellation fee! We chose to stay there to play in the pool with the grandkid. The manager told me not having a pool was no big deal. The employees were not professional in speaking and attire. The manager informed us that the pool has been down since June. it has actually been down for about 3 years.

Note - This review is just for the restaurant…read more I stayed at the IM Hotel across the parking lot (owned by the same management team) and headed across the lot for a late dinner after checking in. Coming in after the dinner rush, the dining room was still showing battle scars from the clearly busy dinner crowd, but the staff was friendly and accommodating. Menu was small, but offered enough variety. I opted for a caesar salad, adding chicken. Salad was delicious and clearly used all fresh ingredients. Being a party of one, rather than take up a table I sat at the bar. Bartender was very friendly and helped offered tips for things to do while I was in town. Would recommend!

We liked this hotel. It's very quiet, clean and right on 169 in Grand Rapids. Rooms are comfortable…read moreand well kept. Breakfast is included and they do a good job with that- eggs, sausage, toast, bagels, yogurt, hash browns, fresh fruit & so on. Heads up: the restaurant is closed on Sundays. They also have a discount for veterans but you have to make your reservation via phone direct to the hotel.

My husband and I visited hotel Rapids eatery on a Saturday morning for breakfast. This is a small…read morespot within a somewhat recently renovated hotel. We really enjoyed that they had a unique option of crêpes and delicious coffee, which is not common in northern Minnesota. Overall, we had a great breakfast. I would highly recommend getting both a savory option and a sweet option as the portions are not very big. The coffee was also delicious. The service was very friendly and quick and the overall vibe was cozy. I would definitely recommend. Because this is in a hotel the parking lot is large with plenty of space.

TLDR: we recommend this motel, and will stay again anytime we're in the area! Posting separate…read morecafe/bar review. We stayed 3 nights in unit 20; it sits atop the office/bar, so it sticks out from the rest of the motel, windows on 3 sides. It's a super cute unit! Very impressive remodel. I loved the black-and-white photo art on one of the BR walls, it would be really cool to see more art in here. We loved that it had a heated mudroom at the foot of the stairs to remove your boots before you come up to the unit. A little bench or stool in there would be nice to sit and take off your boots for those of us who are over 40. ;-) The suite had just about everything we need, which typically never happens. There were even wine glasses! It could use a can opener and some dish towels, but other than that, the kitchenette was well appointed. We loved having a toaster. There were even hot plates (but no pots to cook in) and 2 coffee makers. My only complaint is there was no decaf coffee, and when I asked at the front desk, they said they only had caffeinated coffee for the rooms? Seems like an odd thing to skimp on, but I was able to purchase cups of decaf from the coffee bar downstairs, so not a huge deal. The fridge is a pretty decent size for a motel, it even has a separate freezer! An ice cube tray in the freezer would be nice. Each bedroom had a TV, desk, closet and full-sized bed. It would be nice to have closet valets to set luggage on- I typically like to avoid setting my bag on the floor. We loved having separate rooms and desks in each room, and took full advantage of them, as each of us had to work over our stay. Recommend getting queen beds in the bedrooms when they replace the mattresses. Beds were okay, but old and pretty soft, and probably should be replaced soon to match the upscale vibe they are going for here. Website says their bedding is "luxurious" and it felt fine, but we prefer 100% cotton sheets. And we noticed there were some rips in the comforters and pulls (from a dog?) on the rugs. Not a big deal, but details like this matter when you're trying to be upscale. We stayed toasty warm even though it was below zero all weekend. It has electric baseboard heating throughout the unit, but not sure what's up with the super loud heater in bathroom? It was the only heater that made loud noises, and we couldn't control when the noises happened, so it was irritating while we were watching movies together. But the great thing is we didn't ever hear any noise from other guests, even though below us was the office/bar. We did however constantly hear street noise, which can't be helped on a main thoroughfare. You get used to it after a day or so. Recommend bringing earplugs if you're a light sleeper, truck traffic goes through there all night long. They desperately need blackout curtains in all the bedrooms, it was wayyyyy too bright with just the blinds closed, even at night. Installing blackout curtains would help with the street noise as well. The only sour note in the whole weekend was the front desk clerk, Kayla. I'm not sure what her problem was, but she was rude, defensive, sarcastic and seemed angry to see me whenever I entered the office/bar. She seemed to snap at her coworkers as well, and made them visibly uncomfortable. Also- it really would have made our Sunday morning tons easier if we could have gotten a late check out, but they refused to allow it unless we paid for half a day. ($77). But, it was such a fantastic experience otherwise, I am still giving Hotel Rapids 4 stars!

Outstanding customer service provided by the front desk staff. A better than average complimentary…read morebreakfast each morning with a variety of entrees offered throughout the week to keep the breakfasts from becoming redundant or boring. Extra points for AmericInn's impressive yogurt bar offering fresh strawberries, blueberries, and granola to go with the yogurt options. Extra points for the waffle bar also including optional strawberry toppings and whipped cream if desired. These little breakfast additions are a step above other hotel offerings out there. The lobby tables and common areas and furniture seem to always be very tidy and clean and no messes ever seem to be ignored by staff. The indoor pool and jacuzzi are always clear and never cloudy and the pool furniture and tables and towel racks are consistently tidy and restocked. Altogether, this AmericInn does enough to earn higher than average marks which place it a solid cut above the other comparable hotel chains in the region.

I have been staying in the area for the past few months for work. I like this hotel. It's always…read moreclean and I sleep well when I'm here. There's some noise at times depending where you are in the hotel, I was above the kitchen and could here them clanging dishes around early in the morning. But honestly, cleanliness is number one for me because if I don't have it, I don't sleep well. Beds feel clean and you can tell they change their sheets. AC unit in the window is quiet. Staff is polite, allowed for a late check out since I work night shift. Although the cleaning staff knocked on my door and woke me up anyway. One draw back, no elevator! Planning to stay here through August until my contract is over.

For a weekend getaway, I decided to take my bike and head up to Grand Rapids to (finally) bike part…read moreof the Mesabi Trail. Knowing I'd only be in town for a short while, I was on the hunt for clean, convenient and affordable lodging. I can safely say the IM Hotel checked all of those boxes. A former Super 8 now run by Timberlake (note - the old Super 8 Google profile is still live, don't let that confuse you), I was pleasantly surprised to find a recently refreshed hotel. Rooms were a little small, but were clean and had newly renovated bathrooms. LOTS of parking and an excellent continental breakfast with lots of options were only added benefits. Highly recommend anyone visiting Grand Rapids to check out the IM Hotel!

The common areas and hallways are a little sketchy and were sometimes smelly haha. The rooms are…read morepretty small. BUT, for the price, it was perfect for a nights stay. Great bed, working TV, decent shower, clean, cool, free breakfast. If you want more of a "vacation" hotel, choose the Timberlake behind this one - they have a cool pool!

I needed to cancel a reservation due to illness. We made the reservation through Priceline which…read morerequired a 48 hour notice. We were not able to make the 48 hour but Priceline waived their policy and was willing to refund us. The hotel however would not change their policy and refused to refund our money.

Stayed at the hotel in late October. The facility was clean and the full-size refriegerator,…read moremicrowave, and electric stovetop in the unit was a surprise for the reasonably low room price. The 'front yard' of the hotel is a bit stark at the moment, as it is positioned on a small part of the footprint of a long-demolished K-Mart store. One takeaway observation was that it is apparent that an intense and relentless nicotine addiction is a prerequisite for employment, as various groups of 2-4 employees brandishing smoking and vaping paraphernalia were a near-constant presence at the hotel's entrance.

motels were full two weeks ago on a sat. Can't cost that much here and should be ok? Wrong; more…read moreexpensive than the normal places im guessing; paid 165 for 1 night at the dump!!! keep on driving if all else is full; go to deer river or hibbing direction. The incredibly high price got me the most upset for a place that was last updated in 1980.

The guy at the front desk was nice & the tv worked, so one star for that. -4 stars for the shower…read morethat was more like a faucet that leaked badly, the smell (a pungent mix of cigarettes & mystery something), the feeling that the walls were just drywall over plywood (hearing other people's tv's & drunken conversations all night). I've stayed in some shxtty falling apart places before, but not for anywhere close to the $100 a night this place charges.

I am unable to comprehend how this hotel has stayed in business. The hotel manager has been…read moreextremely unfriendly, very confrontational and out right rude to not only me and my family but also other guests as well. The rooms are very basic and there has to be a better hotel option in the Grand Rapids area. I advise anyone and everyone to not stay at this hotel.

Stay here! I had been driving for hours and every hotel I came across was full because of a mixture…read morein between the summer vacation season and the pipeline that is being constructed up to Canada. These guys happen to have one room left and I am extremely happy that I ended up here. This place has a very cool, almost retro feel to it. The character here is unreal, it is like something out of a film. There is a sauna and a fire pit to enjoy along with several other little extras that make your stay worthwhile. I highly recommend this place to anyone looking to stay the night in Grand Rapids. Thanks guys!