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    Best Western Plus Kelly Inn

    3.4 (30 reviews)
    InexpensiveHotels
    Open Open 24 hours

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    The door that was left unfixed
    Markus G.

    I was in town and I needed to train someone for work so I stayed here for two days at this location. I will say if I was basing this review on the customer service I would have gave it ten stars. However there was a white substance on my chair, their were pubic hairs around the toilet, and the door was falling apart. The couch in the lobby looked like it was purchased at a garage sale. I was super excited to stay here since everyone I spoke to was super kind, helpful, thoughtful and considerate. I do not think I can ever stay here again, especially how my room was not cleaned. It really made me feel like maybe the sheets I was sleeping on weren't clean either, very disappointed.

    John R.

    Stayed two nights here recently and honestly didn't expect a whole lot going in. The room was clean and tidy. The bathroom was a little on the narrow side, but it is not a new building so there's not a whole lot to do about that. You have the usual issues you have with a building of advanced age (slow elevator, narrow passageways) but nothing terrible. Bed was good too. They have a large indoor pool area that I wasn't able to make use of. Connects with the St. Cloud Convention to the north and a Green Mill immediately to the south, and there are other restaurants in close proximity so you don't NEED to go far. I'm not hard to please when it comes to hotel. If its clean, safe, has quality soap/shampoo on hand and is up to date facility-wise I'm good. They pass. Air conditioner was a little on the loud side, but that seems to be par for the course with hotels. Not a big deal.

    Maurine W.

    I was very impressed with this Best Western. The room was a good size and the beds very comfortable. It was also quiet. The food was good too! Yes you should stay.

    Margarita pizza from Green Mill
    Vegan B.

    Great gem along the Mississippi River. Loaded with amenities including pool and restaurant with decent food and drink specials. Clean room. The front desk even got us a river view room at no extra charge. Found this place through hotels tonight.

    Best Western Kelly inn
    Dan F.

    This was an alright hotel. I was presenting in the hotel and I had no complaints. It is a bit older but clean and comfortable. The presentation rooms were nice and well maintained. Visual and sound was just fine.

    My "welcome" at the hotel.

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    Ask the Community - Best Western Plus Kelly Inn

    Review Highlights - Best Western Plus Kelly Inn

    No breakfast included but you can get 10% off any meals at the attached Green Mill restaurant as a hotel guest.

    Mentioned in 2 reviews

    Read more highlights

    Hilton Garden Inn St. Cloud - Meeting Room

    Hilton Garden Inn St. Cloud

    (4 reviews)

    My experience at this Hilton was terrible. The hotel doesn't even look like a Hilton. The flowers…read moreat the hotel entrance were plastic and looked like they were from Easter. The only good thing, that happened to us was the receptionist, Keira. She was professional. And... on a separate note, I hope Hilton appreciates her and gives her opportunities. It's rare these days to find people who are so eager to work and help customers. The accessible room was a disaster, especially the bed. It didn't have the required 24-inch height for a person with a disability; it was only 12 inches high and of very poor quality. Breakfast was served through a nearby restaurant. The restaurant required guests to purchase the full breakfast menu to receive service. Guests couldn't just order a piece of toast and a cup of coffee like at other Hiltons.This proves once again that I'm right--read my review of Wyndham. Companies like this and others don't care about the customer; they care about how much money they make at the end of the month, and if a customer is denied a piece of toast, they don't care. There are people who can't or don't want to eat an full American breakfast. Do you understand? But no, they don't care, and on top of that, they let themselves be pushed around--or not--by a restaurant that's just a drop in the bucket compared to the Hilton's market share. But it doesn't matter; bottom line: money, and let the customer suffer. It was a disaster and poor taste.

    Stayed one night for a wedding, so only had a brief experience but it was completely fine. Hotel…read morewas clean, staff was fine, lots of (chain) restaurants and shops nearby, a small pool and hot tub, and small gym (with a Peloton bike).

    Holiday Inn & Suites - Saint Cloud - Minnesota Ballroom

    Holiday Inn & Suites - Saint Cloud

    (45 reviews)

    $$

    Easter brunch at 12:45 was a complete fail for my party of 11. I bet it was good when it opened…read morethough at 10:00AM. The food tables wouldn't have been a mess and all the options on the menu would have been available. I bet there may have even been plates! Guys. What on earth? This is a special day and you have been doing this for years! What food there was, was alright. But we couldn't have soup because the heat turned off and it was thick and congealed, we couldn't have a crepe because no one was refilling the whip cream. We couldn't have smoked salmon because there was none. We couldn't have steak because they ran out but left the sign. We could barely have sliced prime rib.. it frequently ran out and when the last one came out it was very rare.. lemonade and tea were not mixed appropriately. Completely laughable. No servers came by to take our drink order. Big opportunity missed. Servers were everywhere but apparently not running the dish washer, and also they were taking our food plates without asking if that person was finished. People! You were open until 2pm. What on earth are you trying to pull here. At 12:45 the soup and crepes were done for. The meat selections were out. What exactly was worth $34.99? We tried this brunch ten years ago and were disappointed. Thought we would try it again. We will never be back.

    I booked my stay for 1 night on their website. The stay and their facilities were fine and as…read moreexpected. 10 days after my stay I got an email saying that I had stayed for 8 nights and it attached my receipt. I called the hotel and talked to a manager and she refunded my 7 extra nights but was not able to explain why the extra charges occurred. I didn't think much of it and was just happy my card got refunded. 2 weeks later I had $844 charged to my credit card and called again to inquire about it. The front desk person couldn't look into it but said the manager Gina would look into it for me and return my call. She never returned my calls. I called back 2 days later and the same front desk person answered and remembered me and said Gina would be in at 3pm and also gave me her email address. I asked the front desk person to have Gina call me back when she came to work for the day. I also composed an email to her detailing my issues with my confirmation number and asking her for a call back. My email and calls were never returned. I called back 2 days later and a different guy said he could look into it and said he saw a lot of strange charges but didn't understand them. He said he would get with his manager and call me back later that night. He never called back. I called back again and he said it would have to wait for Gina to call me back. I asked for a copy of the charges to emailed to me and he said he would. He never did. I called today to talk to the GM Brad, the front desk person said he was in but not in his office and offered to send me to his voicemail. I was then transferred to his voicemail and it was full and not able to accept new voicemails. I tried calling the front desk back, but the phone rang for 2 minutes and then hung up on me, I tried again and the same thing happened. I waited 10 minutes and tried calling again, but it still rang for 2 minutes and then hung up on me. At this time the issue is still unresolved.

    Fairfield by Marriott

    Fairfield by Marriott

    (20 reviews)

    $$

    Didn't get a"room is ready" text til after 7pm Drove into a…read moreless than plowed parking lot Walked through doors where counter assistant didn't greet us just sat there. Treat tray was empty and she didn't mention the "park your car around the back" sign( early phone call the next morning). Room was nicely decorated BUT didn't appreciate the flaky black pieces in the white comforter. The 5 small black pieces of hair( hubster is bald, Ian am long haired brown) on the bathroom floor AND the two globs of toothpaste dried in the sink I guess the housekeeper was tired.

    Last minute room needed and this place was close to where we needed to be. Staff was friendly and…read moreattentive- especially with breakfast time and check out. We had an incident with our toddler getting sick and needed to use their laundry facility- only problem was that most of the places close were closed due to the time but they also didn't have any soap??? Said something about their usual vendor usually supplies them but didn't bring them any this time around? I know the launder the sheets/towels/etc I was confused that I couldn't purchase any soap whatsoever so that we could clean my toddlers blanket. So we inquired about their dry cleaning but the girl wasn't sure and said we would have to wait until the manager came in the morning to answer that question. We usually keep to ourselves and never need assistance but the one time we do no one was really able to help us. Ended up driving to the family we were visiting to use their washer instead. Defeats the whole purpose of advertising that residents can use the guest laundry facility. Also breakfast was eh. Always good with the standard waffles and breads. Eggs were not real (or at least didn't seem to be) and pretty scarce. Never any fruit or meats available even as early as 7am. No room service but they do have a snack area where they sell overpriced bags of chips and water etc. Next time we know to take our chances and try another place.

    Best Western Plus Kelly Inn - hotels - Updated June 2026

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