Don't stay here. I won't stay here again-go to Hotel 6 next door. Room was priced substantially higher than Hotel 6 next door, were I have stayed before and when I had an issue it was dealt with promptly and Manager went above & beyond. However Best Western came with a continental breakfast so decided to stay at Best Western and extra cost would be off set by breakfast. The pre packaged egg/bacon muffin was not warm & bun was so tough you couldn't eat it. Threw it in garbage & tried waffle, machine only partially cooked waffle so threw half of it in garbage. Toast should be a safe bet, rye bread wrapped in individual Saran Wrap dry on one side so I managed to have dry toast & jam. When I went to front desk to complain I asked for Manager & she said she was the Manager. Said she would talk to Maria ( who is lady working in breakfast area). Oh and she told me their breakfast is rated in top 10 out of 200 in their area, who cares what the rating is if your breakfast is terrible!!! When I asked what she would do to offset cost she told me I didn't pay for breakfast as it is free with the room. FREE- Wrong answer!! Said she would call me. Called me offered 500 Best Western points-what a joke and would not give me any financial compensation because prior to calling hotel to book I had gone on Booking.com to get rates and they had matched the Booking.com so I had already got a better rate with benefits of being able to cancel and not having to pre pay.
Hardly anyone staying in hotel, I wonder why???
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