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    Ramada by Wyndham Carlyle

    4.7 (3 reviews)
    ModerateHotels

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    12 years ago

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    12 years ago

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    Best Western Plus Moosomin Hotel - CS

    Best Western Plus Moosomin Hotel

    (3 reviews)

    $$

    Great hotel! The…read morestaff is amazing. So friendly. We arrived very late and they offered to keep the breakfast open an extra hour so we could sleep a bit longer and make it to breakfast. The room was very nice. Exceptionally clean in all areas especially the bathroom. The beds were comfortable and clean. The breakfast was hot and delicious. The area was very clean and the staff was very attentive and completely on top of the demands of a busy crowd. I would stay here again and I highly recommend this hotel.

    This place is the biggest joke of a hotel we have ever stayed at! We arrived around 11:30pm and all…read morewas good until about 12:30 when we were woken up by people yelling in the hallways. Assuming it was people just getting in from being out for supper or something we ignored it and went back to sleep. At 1:30 we were again woken up by what sounded like noises from a pool but that didn't make any sense as typical hotels have strict rules and regulations for quiet hours....not here! When I called the front desk to see what was going on he said that some guests had permission from the person who was working on the shift prior to his that they could go in the pool and he would shut the door...ok. A short time later we are woken up again (I don't even know if I fell asleep) by the same guests Intoxicated in the pool. The front desk agent told me that the permission was given to them to have the pool, apparently for however long they wanted I guess and at the cost of waking other guests. This song and dance went on until 4:30 with threats to call the RCMP and frankly I wish I had of but was trying to give the kid a chance to save his job. We complained so many times and being someone from the helping profession I tried to help. At one point the agent asked if I would go ask the other guests to get out of the pool and from then on I felt like this was a losing battle and I would not be sleeping. You probably shouldn't be left alone if you are incapable of handling guests and asking other PAYING guests to take care of situations. At one point we were again disturbed as this group of 4 people decided to eat after they were done in the pool at 5am...you get hungry after swimming right? And again there was nothing he could do about it because he had to make breakfast for the next morning. In the end it could have been a very bad situation if myself and my husband were we not reasonable people. We were face to face with these guests That were intoxicated by who knows what and could have been very dangerous. I felt like I worked a night shift...no joke! We have stayed at many hotels and most of them Best Westerns and hold Diamond member status (and apparently that means nothing at this hotel). In the past year we have been across Canada 6 times and this was by far the most hideous excuse for customer service I have ever experienced. At 4:30 in the morning the attendant said he would comp our room but when you are traveling across the country usually you have a timeline and a itinerary to follow. This was our first night and let's just say it set the pace for a very tired day the next day and we had to get additional hotels so we could actually sleep and keep everyone safe on the roads. Once getting home I emailed the hotel manager and she said on our way back through she would like to try to make things right and ensure we had a pleasant stay at their hotel...being the people we are and trying to give them a second chance we called on our way back and she said she would give us a discounted rate of $109 plus a $20 dollar pet fee for our 10lb non shedding dog. The pet fee I understand but to book on Expedia it was $119 so a discount of 10% is not my idea of making things right but proved yet again what we already learned the first time we attempted to sleep at this hotel. I have worked in customer service for many years and this whole ordeal was a nightmare. Do yourself a favour and keep driving!

    Ramada by Wyndham Carlyle - hotels - Updated July 2026

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