I'm writing this review to warn other guests, particularly African American families, about the…read moretreatment we received at this hotel during our stay from Thursday, November 14th to Sunday, November 16th, 2025. The Good: The housekeeping staff was excellent. The assistant manager and the woman who checked us in on Thursday evening were professional, courteous, and immediately began working to resolve a significant billing error where my card was overcharged multiple times (prompting my bank's fraud department to call me). They assured me the issue would be fully resolved at checkout. The Unacceptable: On Friday night, a staff member (an older white woman) made racist comments about my brother-in-law, calling him "intimidating" and "scary" while he was simply having a normal conversation with his mother in the lobby. Her reasoning? She didn't like their "tone of voice," despite no argument or raised voices occurring. On Sunday at checkout, while confirming the refund status, ANOTHER racist employee--who apparently has worked there for 10 years--became aggressive, yelled at me, and threatened me. She then locked herself in the office and called the police on me rather than calling the manager for assistance. A maintenance worker had to contact the manager instead to help deescalate her rage when I asked her to please call someone to get some help or explain to her what I was saying. Before locking herself in the office to call the police on me instead of her manager, she oddly mentioned her brother was a bank manager, as if that somehow meant she couldn't make mistakes or did not need help with this particular issue. She did not seem to understand the term "reconciliation" as it applies to billing. When the manager finally called her, she stormed out of the office and violently shoved the phone in my face, which was genuinely frightening. The manager confirmed the billing error and processed the refund before I left. I told him that the police were currently in the parking lot and I can only assume that they came so quickly because she lied about what was really happening. I requested to speak with him again about the staff member's behavior, but have been unable to reach him since. Bottom Line: THIS IS DANGEROUS BEHAVIOR AND HIGHLY DISTURBING. I have never been treated so poorly in any hospitality setting, and I have never had the police called on me. The racist treatment we received from staff members on Friday and Sunday was traumatizing and completely unacceptable. While some staff members were wonderful, I WILL NOT recommend this hotel due to the presence of employees who should not be working in customer service nor with the general public at all. To the excellent housekeeping staff and assistant manager: I'm sorry you work alongside people who bring such disgrace to your profession. I strongly advise everyone, but especially African American families to avoid this establishment. I am working to reach out to their corporate office for further resolution as this cannot stand. UPDATE: Clld twice, left messages with "Amanda", either she does not pass on the messages, or Mr. Patel is refusing to call me back. Leaving reviews on Yelp to add to my social media posts and I am going to reach out to corporate so that they are aware of how their franchise is operating. I will also continue to post until Mr Patel and I have resolved my concerns about the safety of all guests no matter who they are or what they look like.

We have stay here 2 separate times within the last six months. It is always ver clean and very…read morefriendly staff. Cole the 3-11 clerk is very friendly and accommodating. I highly recommend this hotel when you are in the Demopolis area.

Stayed here for 5 days 4 nights; hotel was clean and staff were friendly. Just a standard hotel…read moresetup and decor, nothing fancy or unique. Decent location with food places, stores, and other things in the surrounding area. Breakfast was included with the stay (6/10) nothing special at all with very few/limited options put out daily: just scrambled and boiled eggs, sausage, yogurt, bread, and biscuits with gravy everyday. Along with the typical waffle maker. The muffins put out on a couple days had spots like they were old and not fresh at all. Overall, I was comfortable and relaxed staying here. Def an outdated hotel, so nothing special just a decent accommodation fit for our last minute emergency trip. My overall rate of experience : 6.5/10

Do not stay here. Denise (manager), Cassandra (breakfast room attendant), and Mauree (front desk…read moreattendant) all exhibit poor customer service and have no clue of what hospitality is. There was a black woman about 40 who was the person who check me and my family in and she was wonderful (I wish I got her name). I will never stay here again!

+ - + - plus: Greeted by friendly desk clerk up front when I…read morechecked in. minus: I could tell the place was not crowded, but she said there was no second floor room for me. plus: I ended up on the second floor. minus: Desk closes early. plus: I rang the bell, she let me in to refill my water bottle. minus: Pool is not open, even though it's on the sign. plus: Room was already cooled when I walked in. minus: The smoke alarm then beeped at me to let me know of its low battery that I had to resolve. plus: All the room equipment worked. minus: I couldn't change the microwave clock to the correct time, and only one of the two bedside lamps turned on without pulsing. plus: I eventually resolved both of those. plus: Comfortable bed. minus: Cigarette burn - I get it - but other parts of the room are dated - and this doesn't bother me in the slightest, I'm just letting you know what to expect. plus: they do have breakfast minus: the lobby is closed so I would have to wake them to get any of it sorry, this was a weak three with all the minuses. It was good service, but the complete lack of overnight kills it. Things to fix here before I would consider another stay.

If I could leave minus stars, I would. I stay in hotels a lot for work. This was by far the worst…read more The manager refused to come talk to me, despite being on site. The young lady at the desk was as helpful as she could be under the circumstances. There was what appeared to be body fluids (blood, not rust) on the sheets, the toilet paper dispenser was falling out of the wall, as was the smoke detector. A lamp had no plug to be plugged into, there were stains on the carpet that made me feel as though I should keep my shoes on at all times. Broken auto glass in the parking lot was not reassuring either.

Until this weekend, I had never been to Demopolis before. I booked a room here on the advise of a…read morecousin who lives in the area. Being a road warrior who spends a lot of time in Marriott, Hilton, and InterContinental properties, I was a little apprehensive about what I might find in a Best Western in a small Alabama town. I had nothing to worry about... this was a great place... on par with some Holiday Inn's and Hampton Inn's I've stayed in. The front desk staff was very friendly and always willing to help (with directions, questions, etc). Every interaction was with a smile on their face. When I checked in, I met Miss Nettie, who also cooks the breakfast. While she was processing my credit card, she told me all about the breakfast, which includes cereal, pancakes, waffles, biscuits, sausage, eggs, muffins, coffee and juice. She also cooks omelets (and she makes your pancakes and waffles to order, the rest of the stuff is laid-out buffet style). During the week, they also advertise "breakfast in bed", where they will bring your choice of two fixed meals (a cold breakfast or a hot breakfast) to your room. Miss Nettie got us checked in to a very nice spacious king suite, complete with a refrigerator and freezer built into a little wet bar area. There was a good sized writing desk that two people could work at and a pull out sofa. The king size bed was comfortable and the bathroom was arranged so that the sink area is separate from the tub/shower and toilet. The room came with a wall-mounted flat panel TV and a "freshly cleaned remote" wrapped in it's own little bag was laid on the bed each day. The room looked and smelled nice and clean. Housekeeping did a great job each day making sure our room looked great and that we had plenty of towels. The property also has a nice pool and two computer "business center" areas. One downstairs in the lobby, and the other is upstairs on the opposite end of the building. While I didn't need to use them (I brought my own laptop and used the free Wifi), it was nice to know that they were available. While I was checking out, Miss Nettie was leaving for the day after cooking the breakfast and she stopped to shake my hand and say good-bye to me and another guest who was also checking out. She wished us safe travels and asked us to come back soon. It's this level of southern hospitality combined with their nicely outfitted, clean rooms that will bring me back the next time I'm in Demopolis... whenever that might be.

This hotel have the worst staff ever!!! Doesn't respect the guest privacy ,doesn't change beds…read moreunless asked, have bedbugs .. make sure u keep light on..front desk lady is very rude and isn't professional.. charge cards , without authorization..

We booked our employee at Greenwood Inn Suites in early May for a business trip and prepaid 3 days…read morein advance. After checking into the room our employee called informing us the accommodations were not acceptable. He stated the room was filthy, dark, unsanitary, with holes in the wall around the air conditioner and was bug infested. He went down to office informing management he would be checking out immediately as the room was unacceptable and requested a refund. Manager Mike stated no refund would be given and he would need to dispute. After the fact I spoke with owner/manager Mr. Patel (aka Manager Mike) requesting a refund and even offered to pay for one night since our employee was there for 15 minutes. Mr. Patel requested I call him back in order to give him time to decide. After numerous phone calls over a two week period with Mr. Patel he informed me no refund would be given. I feel Greenwood Suites treated us very poorly and my recommendation is not to stay at this hotel