I'm writing this review to warn other guests, particularly African American families, about the treatment we received at this hotel during our stay from Thursday, November 14th to Sunday, November 16th, 2025. The Good: The housekeeping staff was excellent. The assistant manager and the woman who checked us in on Thursday evening were professional, courteous, and immediately began working to resolve a significant billing error where my card was overcharged multiple times (prompting my bank's fraud department to call me). They assured me the issue would be fully resolved at checkout. The Unacceptable: On Friday night, a staff member (an older white woman) made racist comments about my brother-in-law, calling him "intimidating" and "scary" while he was simply having a normal conversation with his mother in the lobby. Her reasoning? She didn't like their "tone of voice," despite no argument or raised voices occurring. On Sunday at checkout, while confirming the refund status, ANOTHER racist employee--who apparently has worked there for 10 years--became aggressive, yelled at me, and threatened me. She then locked herself in the office and called the police on me rather than calling the manager for assistance. A maintenance worker had to contact the manager instead to help deescalate her rage when I asked her to please call someone to get some help or explain to her what I was saying. Before locking herself in the office to call the police on me instead of her manager, she oddly mentioned her brother was a bank manager, as if that somehow meant she couldn't make mistakes or did not need help with this particular issue. She did not seem to understand the term "reconciliation" as it applies to billing. When the manager finally called her, she stormed out of the office and violently shoved the phone in my face, which was genuinely frightening. The manager confirmed the billing error and processed the refund before I left. I told him that the police were currently in the parking lot and I can only assume that they came so quickly because she lied about what was really happening. I requested to speak with him again about the staff member's behavior, but have been unable to reach him since. Bottom Line: THIS IS DANGEROUS BEHAVIOR AND HIGHLY DISTURBING. I have never been treated so poorly in any hospitality setting, and I have never had the police called on me. The racist treatment we received from staff members on Friday and Sunday was traumatizing and completely unacceptable. While some staff members were wonderful, I WILL NOT recommend this hotel due to the presence of employees who should not be working in customer service nor with the general public at all. To the excellent housekeeping staff and assistant manager: I'm sorry you work alongside people who bring such disgrace to your profession. I strongly advise everyone, but especially African American families to avoid this establishment. I am working to reach out to their corporate office for further resolution as this cannot stand. UPDATE: Clld twice, left messages with "Amanda", either she does not pass on the messages, or Mr. Patel is refusing to call me back. Leaving reviews on Yelp to add to my social media posts and I am going to reach out to corporate so that they are aware of how their franchise is operating. I will also continue to post until Mr Patel and I have resolved my concerns about the safety of all guests no matter who they are or what they look like. read more

We have stay here 2 separate times within the last six months. It is always ver clean and very friendly staff. Cole the 3-11 clerk is very friendly and accommodating. I highly recommend this hotel when you are in the Demopolis area. read more

Upon arriving, we were pleasantly greeted by Fran with a warm and friendly smile, as if she knew us our entire lives, The true definition of southern hospitality. Now understanding we were staying for about four days, every day Anita would make sure the breakfast area is completely clean and well stocked!! We also would have amazing conversations about what ever currently was on headline news that morning and it was absolutely incredible! Then there was Ladonna, she was just the sweetest person you ever wanted to meet. It's like honey just oozed out of her pores...If you think you needed something she would try to help you! And Regina the manager is doing her best to keep a well oiled machine going with no problems... but you know how you can have the best summer and you still get one mosquito bite!! well their mosquito is Bubba a.k.a. Cole. he's there overnight by himself just rude as he can be. Don't know how to talk to customers, don't wanna do his job, just all-around nasty and you can't blame everybody else for one mosquito.!! read more

I stay here for work, but I reallllly don't like it. The rooms constantly have a funny smell that can not be ignored, the walls are so thin you can hear yawning and talking in the other rooms, and the towels smell strongly of straight bleach. Also, on two occasions I was put into a room with a joined room. Even though there was a bolted door in between the two rooms, there was an almost 2" gap beneath the doors, and a non working tv. I could hear everything and see people moving around. The staff happily moved me, but the next room had the same situation, just no one staying in the room. Don't like it at all. And their free breakfast sucks more than most. read more

Quality Inn & Suites - Hotels Near Me - Demopolis, Alabama

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Pleasant surprise! Newly remodeled and clearly updated. Courteous, professional front desk. Super clean room, awesome water pressure, no smelly water so commonly found in so many hotels! Very comfortable bed. Would absolutely stay here again. read more

was clean & I have no complaints. the lady @ the front was so nice. the breakfast was good & the big tv was nice! would deff stay here again! read more

I am giving this hotel 4 stars only because of the clerk who checked us in last night! What a super friendly young lady! She was engaging and just really friendly!!! We stay at this hotel whenever we come to the area to visit family and normally everyone is great! This trip we experienced a few problems while here. The first was no real fault of the hotel, the people in the room above us were running around in the room (sounded like a kid) till after midnight making it difficult for me to sleep! But again that is no fault of the hotel itself! Now the problem from this morning was definitely the hotels! My husband and I go down to breakfast around 8am and there were a few people there already and a family came in right behind us. I noticed there was no sausage and very little eggs so I asked the desk clerk if they would be putting more out. She said maybe in a while. I was confused and asked her if she was saying e should come back, while I pointed out the number of people looking for food. She told me yes I would need to come back. How asinine???? Well I came back about 20 minutes later and as it turns out the desk clerk is also the breakfast attendant! This time she is out putting things out (napkins). Still only a few sausage and a little eggs. I look closer at the hot food and was shocked to find that there was no warmer plate under it, just 3 hot food containers sitting on a table. Are they trying to kill someone???? This type of bad service is what your guests are leaving with! Is really the last impression you want them to have if you??? Shameful!!! read more

What a disappointment, don't be so cheap like me and book this dump to save a few bucks. Either one is of the other hotels Best Western would be my preferred choice will out service this place. I booked this room for my sister and I who was meeting me here to visit a dear aunt. I had other accommodations but wanted some quality time with my sis. She said she slept ok in her bed but mine caused me severe back pain. It looked good but was extremely worn out. I mean worn out like a 350 lb monster had broken every spring. Spring, that should be a warning right there. Who sleeps on a spring bed these days...? I thought I had read the description of the room as a sleep number bed. But maybe that was one of the Better hotels...Anyway The so called free breakfast is the standard crap almost all of them have. I'll have to say though, I do like the waffles, if they are not watered down. The half and half was all spoiled because it was left out and not chilled. The eggs and sausage were dry because they were done at 5:00 or something and left for people to take , like a bird feeder or something, you know, you just pour it out and forget about it till tomorrow. The coffee was weak and , who in the hell ever wants hazelnut or French vanilla, I'll never figure that one out. Maybe it's just Alabamians. I'd just like some good coffee. Actually, I've already given up on coffee in hotels anyway and bring my own K-cups. I'll use their bottled water. Back to the review, Two double beds in a tiny room, the business next to the property is completely in view of the parking lot, which makes a great background for the hotel and you can see all the outer working of several badly maintained electrical and plumbing and ac services and power lines that decorate the exterior rear of their building. No fence or rear entrance here either. The Rooms are all inside with only two accesses. This means the noise level between rooms is off the chart. Sis call me at 1:30 complaining about the noise from the apparent part next door. I hope she told management but I'm not sure it would have mattered. The staff seems unwilling to help with anything, in fact they waited on their own family while we were trying to have breakfast the first day. The property smelled and was very unkept. read more

Best econo Lodge I've ever been to really nice rooms and a nice selection for breakfast.

Was not pleased room did not get cleaned some of the linens was dirty if I come to visit I will not stay here