I'll keep this short as I have to contact their corporate office about the amount of dissatisfaction we had during this stay. I'll preface it by stating that our previous two nights in "no-name" mom and pop motels far exceeded the higher dollar mess that the BW provided us... Starting out with being on hold with the location for almost 10 minutes, calling back and getting no answer after numerous calls...to the desk clerk talking/listening to someone else on her cell phone/ear buds...then our room had some type of oily mess on the floor that we had to clean up...the bathroom door wouldn't close...the room was not clean...the door to the laundry room (about 4 doors down from our room) was open, filling the hallway with steam...yeah, that is just the beginning... There are plenty of options out there--just because the name says best sure doesn't mean it is. read more

DO NOT STAY HERE! I stayed here for three nights in November 2019 and found bed bugs in the room. After finding the bed bugs immediately packed up everything and checked out four days early. While we were checking out, the front desk staff and the manager were completely apathetic to the issue and stated that "these things happen". Bed bugs are incredibly easy to bring home, and very difficult to get rid of. The manager had the audacity to state that "because of the issue we would not be penalized for our early check out". DO NOT STAY HERE! BED BUGS ARE NOT WORTH IT! read more

Best Western Plus University Inn - Hotels Near Me - Marion, Ohio

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Terrible. We are a nonprofit and booked 2 rooms for one night here but needed to move the reservation to another location within 30 minutes of making our reservation at this location. We contacted hotel to see about making this change, WEEKS before the reservation, and was told no, they wouldn't move reservation or refund us, even partially. It's not like they were out any money. They still could have booked those rooms, but instead of agreeing to modify or cancel reservation they refused, let it stay booked knowing no one would be checking in and refusing to return our phone calls after many attempts to speak with anyone in charge. I can't tell you if the hotel is nice or not but if the attitude of owners and lack of management is any precursor, I can't imagine a good night's stay. read more

Surprised I was on how good the couple nights I stayed here was. The staff are friendly and attentive. The beds are comfortable and clean. The rooms are comfortable and noise was unheard of unless there were people in the hallway by the door. The hallways are a bit hot and there are no snack machines. There is a soda machine, pool, fitness center and meeting room. Also the free hot breakfast wasn't too bad everyday and they change it up. Overall not bad for a last minute spot. read more

Very friendly staff and very accommodating. The rooms have been upgraded from the earlier comments and everything was nice.

Old and dirty hallway carpets. Alarm clock doesn't work and phone to get to front desk doesn't work. Thin and barely warm blanket on bed. Will not return for sure. read more

Stayed at this hotel last night. Husband made reservation online and after reading reviews here, I was apprehensive. I have to tell you, these must be a few isolated experiences. The hotel is an inexpensive option in the middle of Ohio - not the Four Seasons downtown Chicago! The check in was prompt at courteous at 2 am. The halls and room were freshly painted. The room was clean and the furnishings quite new. The bed was a very comfortable with an extra thick mattress. We did get to breakfast in the late am and the eggs were gone, but the coffee was good and the hard boiled eggs, English muffin and yogurt I had were acceptable fair. My daughter loved the pancake machine. I would say this hotel provides fine accommodations for a good value in a rather remote location. Enjoy your stay! read more

Atrocious price for a sub standard hotel room! I was traveling late at night by myself. Many hotels were full until I found a room at this hotel. $176 for a one night stay for one person. I have stayed in many hotels for by far less money. The staff at check-in and check-out were unfriendly and seemed to not care about their customers. My swipe card did not work and they had to give me the hotel key to access my room. The room was nothing special. Sheets on the bed were thin and worn. The breakfast was terrible. The coffee tasted like water. Bananas were brown, stale biscuits, stale pastries, and eggs that looked artificial. For $176 I would have expected a 4 to 5 star experience. I will never stay at a Best Western again. read more

Nice staff but the hotel was on the dirty side ... they just remodeled so it's kinda sad ... also the coffee was just dirty water ... and the staff threw away my sealed bottles of water read more

In July we stayed at The Best Western for NSA softball tournament. Upon checking in we explained that we may only be here until Saturday morning if we lost our games. We were informed that as long as we let them know by 6:00 pm the previous evening there would be no problem and we could check out Saturday morning at 11:00am. Upon entering the hotel Friday around 4:00 pm, we found the manager Shelly arguing with a group of parents from another team that they would have to pay full price even though they were letting her know 24 hours in advance that they were checking out the next day at 11:00(checkout time). It was very tense so I left the lobby and went back around 6:00 to inform the staff we would be leaving at 11:00 and not be staying another night. I was told by a visibly distraught employee that we would need to pay for 1/2 night. When I questioned her further she threw her hands in the air and said "I don't know what is going on, talk to Shelly". In the morning, my husband was told we would have to pay, even though we had informed them of our departure as stated. Our business was not appreciated and I will never stay at another Best Western again. What a shame! read more

On July 28th 2016 I made reservations through the Best Western Website (Not Priceline...Hotels.com...Travel blah blah blah) for a $189/night Executive King Suite for 2 nights 28th & 29th. This room was not booked because I'm spoiled...but because it was basically the only room left in town and I like Best Western Hotels. When I arrived at 11:30PM after working 12 hours and driving another 4.5 I go to check in and the employee behind the desk stated I do not have a reservation for you or any rooms available. So I proceeded to show her the email confirmation (Again from the Best Western Site)...her reply was "Oh I have one of those rooms"(LIE #1)! Not sure what "I don;t have any rooms" means to everyone but it means "0" to me. So after a lengthy conversation she booked the room. On July 29th I went to work for the day at our facility in Marion. Upon returning around 8:30PM I went to my room and put the key in the door and it did not work. I trued it a couple more times and same result. I returned to the front desk where I observed my personal items setting on the floor behind the desk...not locked up...not in the office, but right out in the open!!! The woman at the desk asked if she could help and I stated "My key won't work and there's my stuff (I may not have said stuff but another "S" word". She stated "Oh we thought something was wrong all your stuff was in the room and we only had you down for 1 night". Well the reservation confirmation and my conversation the night before was for 2 nights. She explained they did not have a phone number to call me which was in my reservation...so if find that to (LIE #2). The girl then said we saved a room for you it's just like the Exec. King Suite but has a smaller tub same $189/night...OK I can do that. I went up to the room it was half the size!!! So back to the desk I go Hotter than all get out!!! I had quite a discussion with her and it ended with you need to call the manager and have her call me on my cell I will be in my room. 30 minutes later no call so I checked with Country Inn by Carlson (Located Directly Behind BW) and they had a room...I went back to the desk where I told her I had not heard from the manager...she said "I couldn't get a hold of her" after more discussion she then stated "I had not called her yet" (LIE #3). I told her I was changing hotels and would expect a call tomorrow from her by 8:00AM. At that time I also cancelled my Sunday 7/31/16 reservation too. Manager called around 9:30AM Friday morning said she had not received any called and they call her all the time when there are issues. I then explained the situation to her and she said she would look in to it and would e-mail me receipts (Which never showed Up)(LIE #4). I told her she needs to educate her staff on room sizes, and telling the truth. She offered after refunding the night I walked out plus 8000 rewards points that have never been added to my account(LIE #5)!! ***I WILL NEVER AND WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE STAYING IN THE AREA!!!*** I would however recommend the Country Inn and Suites by Carlson in Marion, OH (No Lies)!!! read more

Below is a copy of the screenshot (minus personal infomation) that I received when I made my reservation on 10/16/2010. I was to be in Marion, OH for training on 10/26/2010 so I made a reservation for the night of 10/25/2010. As you can see, it clearly states that I can cancel up to 6 pm on 10/25/2010 (the actual date of my reservation). In the meantime, my planned training was cancelled (due to job layoff) and, early on the morning of 10/24/2010 I called the Super 8 Motel's so-called customer service line (800-800-8000) in order to cancel. At this point, some English challenged individual informed me that my reservation was NOT cancellable and that I needed to check the confirmatin e-mail that they had sent me for the details. First of all, they had NOT sent a confirmation e-mail. Secondly, the screen shot clearly states that you can cancel up until 6 pm on the actual date that the reservation is for. I asked to speak to a supervisor and was given a number to call after 7 a. (800-454-3509). I called the above number and someone named "Ray" (unsure of spelling) told me the same thing. I also notified her that this was NOT disclosed whren I made the reservation or I would NEVER have agreed and made the reservation. Furthermore, that, since I am currently unemployed, being charged $60 + $$$ for a room I was not using was going to be a real hardship. But this is NOT a matter of buyer regret. I was NEVER notified that I would not be able to cancle this reservation. I would never have agreed to that. Pleas do NOT let these people rip you off. Make your reservations elsewhere with some motel that is honest and forthright. Skip to Main Content About Super 8 Contact Us My Account Site en français Enroll. Stay. Reward Yourself with Wyndham Rewards®. Join Now or Log In Your Receipt Super 8 Marion OH 2117 Marion Mt. Gilead Road US Route 23 & State Rte 95 Marion, OH 43302 US Phone: 740-389-1998 Fax:740-389-2017 Reservation Confirmed Thank you. Your room reservation has been confirmed. A confirmation has also been sent to fauxaccount@yahoo.com. If you need to cancel, you must do so by 6:00 PM local hotel time on October 25, 2010 or your credit card will be charged for one night's stay. Confirmation Number 63608739 Payment Method We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card immediately. Otherwise, your card will not be charged until you check-out. NEW PASSPORT RULES Learn more Guest Information Room Information Name: Suzie Sonshine Address: 123 Main St Anywhere, OH 43055 Home Phone: Email: Confirmation Comments: Number of Rooms: 1 Best Available Rate Rate Description: Best Available Rate Free Continental Breakfast Free Internet Access Destination Super Cancellation Policy: If you need to cancel, you must do so by 6:00 PM local hotel time on October 25, 2010 or your credit card will be charged for one night's stay. 1 Queen Bed Room Best Available Rate Non Smoking Room With One Queen Bed Free Continental Superstart Bkst Free High Speed Internet Access Occupancy: 3 people max Per Room/Night Mon. 10/25/10 USD 54.99 1 night (1 Room): USD 54.99 Taxes: USD 6.87 * Total: USD 61.86 Check-in: Mon. October 25 After 02:00 PM Check-out: Tue. October 26 Before 11:00 AM Rooms and Guests (per room): 1 Room with 1 Adult, 0 Children (13-17), 0 Children (0-12) -------------------------------------------------------------------------------- * Rate Information In addition to the Rates and Totals shown, other charges may apply for local amenities like safe warranties and telephone access. Local surcharges or service charges are not included in the total room rate. Local taxes may be additional. Please note that a change in the length or dates of your reservation may result in a rate change. Please check with the property for further details. We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card in advance of your arrival. Otherwise, your card will not be charged until you check-out. read more

I knew going into this hotel that I wasn't going to receive 5 star service, which doesn't bother me considering this was a vacation and I wasn't planning on being in my hotel much. However, let me start with my check in, computers down they insisted on holding my credit card until the computer was up, i left it with them at them front desk, no fraud but made me very uncomfortable. The room they gave my boyfriend and myself was the very last room on the bottom floor, whatever no problem, until I realized they put us by the exit door, in which you must slide your key in to enter from that entrance of the hotel, in which it make the most loud and obnoxious buzzing noise. I had to hear this everyday at least 15 times, even so while I was trying to sleep. This noise made it seem like I had a buzzing alarm clock that went off about every half hour. Whatever I thought all things put aside I'll survive. However our hotel room was so far from the front desk that when we tried to access their free Wi-Fi for our computer, it only worked literally 10% of the time we tried. We would have internet access for a half hour spotting here and there and then have none at all. Complimentary breakfast was the usual cereal, doughnuts, biscuits and gravy, waffles, bagels, toast and juice. doesn't sound to horrible until you discover the cereal is really stale, the biscuits are rock hard, and there were only 15 doughnuts up for grabs and half the time they were out of orange juice and then your fruit punch was colored water, also on about 4 days of our 8 day stay there was no food at all (surprise).We opted to purchase breakfast the last few days of our stay. So much for saving money on food expenses during your vacation. one thing I forgot to mention about our check in is I personally made these reservation 4 months in advance and requested a mini fridge, so we could make our lunches, well we didn't get along with at least 5 other guests I spoke with who requested them. So don't count on that, we just purchase a cooler. Our bad experiences outweighed our good ones, but there were few about this motel. There was a clean pool and hot tub, however the hot tub jets were broken, there was a working A/C in our room which made life much easier when it was 90 degrees with 88% humidity, there is a really affordable good quality grocery store directly behind the motel, you're in the heart of Marion, OH and housekeeping was very friendly. All in all the price of the hotel was great but hospitality was absolutely atrocious. read more