This hotel was convenient to where I was going and relatively inexpensive, not much else was good. The lobby was torn up and the pool "Under construction " which was a bummer because I was counting on a swim, the hotel never advised me about this. Breakfast was barely edible, tasteless and not very good. Ended up eating at McDonalds every morning. Overall not a great experience! read more

RUNNNNNNNNNNN AS FAST AS YOU CAN. This place is a hot mess no bedding for second bed which is a pull out couch that's smells and dirty. Spit on the wall or who knows what it is . Moved from two separate rooms and still a big no. Woke me up so much I drove another xx miles for safe sleeping. read more

Poor management and staff. Rooms and guest areas are in poor conditions and dirty. Breakfast plain and not restocked

This Best Western lives up to our expectations for a night lodging. The lobby was clean and inviting with friendly front desk staff both at check in and check out. The room was also clean, but the alarm went off early ( we didn't set the alarm) and we needed to electrical engineers to get the TV to pull up any TV channels. The one 5 star part of our stay was the breakfast. The selection was nice and the attendant keep everything stock and all surfaces clean. We would stay here again, it is use frustrating to have clock and TV problems so often. read more

Best Western is my go to hotel. Its consistently good and an overall great value. Unfortunately, this one was the exception. The first room I was without AC as they have some maintenance issues. I called the front desk and they promptly moved me, but had full intentions of putting someone else in the room. The new room I was moved to had an odor to it. I dealt with it and opened the window when I could at night. I happened to pull the cushion off the corner chair and found it to be full of old food. Possibly the smell. The toilet continues to run non stop unless you giggle the handle after a flush. Housekeeping never came by the room. I had to ask for new towels mid week. The pool and hot tub are closed for renovations but did not appear to have any on going work. I chose to stay in the Yellowstone crossing location because it was 20 minutes closer to the town I was working in and slightly cheaper. If I had to do it again, I would just stay in Billings. Very disappointing. read more

Amazing staff, the room they put us in didn't have AC and we had three large dogs so the room got hot very easy. Once brought to their attention they immediately gave us a new room and even upgraded us to a suite. read more

This is the worst best Western ever. We stayed 4days had to ask for maid services everyday, left all the dirty towels for 4 days. Never changed the sheets . I guess you only get coffee in room for one person.. You ever try to eat a waffle with a plastic spoon we did it sucks. Hot tub what a joke the water in the room was hotter. One night clerk when we came back we told her the sidewalk was really slick and could use some salt her response was than becareful. read more

Thank You Jessica (front desk) and Jamie (Breakfast lady) for Exceeding My Expectations .. Very Comfortable Property and Accommodations. Newly Remodeled and the Rooms, Halls and Building Smells Clean and Fresh .. Give this place a try .. You Will Love It .. Nice .. Just Nice No Question.. 5 Stars All the Way read more

If there were a -1 star I would rate it that. This facility does not tell you there is no maid service period!!! The desk staff are rude and spend most of their time outside smoking cigarettes. I had to beg for clean towels. Your garbage is not emptied - they expect you to do that. If you need anything in the evening the sign tells you to press the buzzer at the front desk. I pressed the buzzer every five minutes for 45 minutes while periodically yelling "is anybody here?" After 45 min a young woman emerges and goes "have you been waiting long?" I tell her 45 min. She gives me a blank look. I had the cheapest room the last week of September for four nights and my bill was $686. Do not stay here. read more

Wouldn't recommend or stay here again in the future. Normally I have great experiences with Best Westerns but for some reason this one was different. The room wasn't that clean and looked like they breezed through it fast and there was still hair in the tub. The breakfast was a joke, all they had was an apple and yogurt and watered down orange juice. None of this is worth $118 a night, your better off going further into Billings to stay. read more

All the staff were friendly and helpful, and the room was clean and comfortable. The shower in particular had good pressure which I haven't run into recently in other hotels. We had a great visit! read more

Arrived late to a very efficient and friendly front desk clerk which helped the relaxation begin. Room was large, comfortable and clean. Shower and everything worked great. Used the guest laundry, buck to wash and buck to dry-one time and done, nice. Didn't hit the pool but it was clean, warm and looked really enticing. Breakfast was average hotel fair, cereal, scrambled eggs, fruit, juices and so on. Only complaint was I used a different card at check in than it was reserved on-they ended up charging both! I will say one phone call and they corrected it right away but otherwise it was very nice stay for the price. Not much food around (fast food) but close to freeway and gas. read more

Not sure how the accommodations are as we weren't able to get into our room on time. Not able to check in on time to meet a later obligation and ended up having to leave because they were still cleaning rooms at 430pm. Front desk kept telling everyone 20-30 minutes after all of us waited over an hour. Hotel refused to refund us. Apparently its our fault when the business cant operate by their own policy. Ill spend more time on the phone trying to get refunded for a stay we never had. Poor customer service. Not recommended. read more

Melody was absolutely wonderful. I had some guests staying at the hotel and wanted to get them a dessert delivery and cover their hotel room. Melody was so wonderful and willing to personally cover the cost for the desserts. She even went and picked them up and delivered them to the guests. Talk about customer service!!!!! Thank you Melody! Highly recommend staying here and working with her! read more

This was a nice hotel, Nikki was awesome and so kind. It always makes a difference if there nice to you when you walk in and she was. My kids loved that Nikki left 2 notes in our and a little drawing! That they want to keep and put on their bulletin board! They also loved the little teddy bear towel she made and left on the bed! Thanks Nikki, your amazing! Hotel was clean and so was my room my dog loves sniffing around rooms but the room was so clean he only sat by the door and tried to sniff out it! Also forgot my shampoo and conditioner and there's was great for my wavy hair. Thanks can't wait for breakfast! read more

This hotel seemed okay from the outside and lobby but it's obvious the cleaning crew could care less about the quality of work. We found trash and a pacifier on the floor, fruit sticker on the wall and random hair in the sink. Half the outlets don't work, AC appears possessed by an angry dead oilfield worker, and the alarm clock has no power cord. I don't recommend staying here. read more

We had a late check in. The customer service was sub par at best. Getting up to my room, it was scorching hot. I set the thermostat to 55° on high and cool. 2 hours later, still scorching hot. When I woke up in the morning, still scorching hot. Very uncomfortable experience. Would not recommend. read more

We had a problem with the temperature in our rooms but when I wrote a letter to management, I was given credit in reward points enough for free rooms. The pool and the breakfast were great and the response to our discomfort was all I could hope for. We will be back. read more

If I could give zero stars, I would. We waited for two hours for our room to be ready after checking in at 7:15pm. Finally got a room at 9:20PM.The front desk staff was friendly but how many times can one apologize when it's not her doing and it's not getting me a room any faster. This has to be the most poorly run Best Western. Avoid this place unless you don't mind sitting in a hotel lobby rather than relaxing in your room. read more

Absolute shithole. Reserved a room for 2 queens and got one queen and a rollout. Waited an hour to get in room. Would not recommend, I'd rather sleep in my vehicle. read more

I stay at a lot of hotels! This is a clean, friendly staff, Even the maintenance man, a dog friendly place that doesn't smell like pets! I would recommend them to everyone! read more

We have been coming to this hotel for about 18 years , usually during Easter. We had a great 2 night stay at this hotel. Rooms were clean, AC was quiet and and very welcomed. I was glad to see options for less carb diet. ( sausage and boiled eggs). Saturday the breakfast had a waffle maker which the kids truly enjoyed. Everybody was friendly. My favorite was the hot tub ( was nice and hot) and the pool ( cool but great for swimming). We had a great time. See you next year! read more

This is a great hotel! We drove 16 hours and were relieved to wind down in a nice, comfortable room. Flat screen TV, hot shower with good water pressure, and the room was nicely climate controlled. The beds are pretty firm and I found the sheets to be really scratchy. They could use to add some fabric softener to their laundry! They have a lot of extras, like natural shampoo and body wash in the shower, makeup removing wipes, etc. And so many towels! I hate it when a hotel gives you like 2 towels- that's not enough towels. There were at least 10 towels of varying shapes and sizes. Very exciting. Friendly staff and huge breakfast in the morning- starts at 5am! They have a pool and spa, but I didn't have time to use it. It did look really nice though. read more

This was actually a pretty good hotel for travelers/businessmen going through the Billings area. If off of the main city, which i like due to noise and just the annoyances of larger cities like Billings. The trains near by were a bit noisy in the morning [the hotel is next to a lumber yard and a oil refinery] but all and all it was a nice hotel. The continental breakfast was actually pretty good. It lasted until 10 or 11 [they told us at check in], which is pretty late for a hotel. Parking lot is nice and brightly lit, rooms are clean and the cable service is the usual for a hotel. You can also take adeventige of the hot tubs and pool if you wish read more

Hotel is dirty, common areas never get cleaned, could not get housekeeping no matter how much I requested it, tub and toilet constantly backed up , and don't mention anything to the inexperienced staff cuz you will be treated like crap. Kristen the manager has absolutely no idea what she is doing and is rude ,unprofessional ,and should not be in customer service. read more

The only complaint is the same thing everyday for breakfast. Employees are great, facility is extremely clean and I would stay again. Lock the doors on your car and double check we were robbed the first night there and there are no security cameras anywhere outside. read more

We stopped at this hotel a couple of weeks ago while traveling through the area. Having reviewed the prior reviews, we decided to a make reservations here. The hotel itself is ok. The room was comfortable but the maid had gone crazy with some sort of spray such as Febreze to eliminate odors. It was so strong in the hallway by our room and in our room that I had to open the window and our room door for more than 2 hours and it was in the 20s! When I went to the front desk to complain, their reply was that sometimes their guests have body odors. Really! When I asked to be moved to a different room, of course they were "sold out" although their parking lot was empty. My wife who suffers from asthma suffered an attack! Having stayed at many Best Western hotels throughout the world, we know we will never return to this property. read more

Came here with 4 of my siblings for just one night. The place was very clean, however the lady at the front desk was absolutely rude and I was amazed that she could pass to work there. When she came out of the office, she gave us the dirtiest look right off the bat. We were patiently waiting and overall excited to be staying here. Plus, we were all wearing masks, even the younger kids. My sister had made the reservation and the lady was so disgustingly rude to her. I cannot believe it is okay to give this kind of service and get away with it. She was very impatient and I hope she was just having a bad day. Blonde, short haired lady. Completely rude to my husband as well when he showed up later in the day. All together, an extremely disappointing experience. Will never stay here again. Sad. read more

Good and friendly staff. Nice clean rooms. Good place to stay if your traveling or working in Laurel.

I stayed at this hotel, or should I say slept in my car in the parking lot, on July 7th. The AC was out in the entire hotel. I wasn't told this at check in. After entering my sweltering room I went down to the desk to complain. They played dumn and said oh well I'll text my maintenance guy. About 1 AM I couldn't stand it anymore and slept in my car with the AC on. Here is a news flash, when you have a hotel full of guests on a hot summer night, you don't "text your guy", you call an HVAC contractor to fix it immediately. Every guest in the hotel was irate in the morning. They refused to give refunds. Do yourself a favor and skip this hotel. Thanks Best Western for sending me into dangerous mountain passes on little to no sleep! Also this hotel is across the street from an oil refinery and also next to the train tracks so don't plan on opening your window unless you like the smell of refined petroleum and train whistles. read more

I would give 0 stars if I could. Not only was the hotel filthy, but they charged me for two nights when I only stayed one. Such a disappointment that even their corporate offices have decided to steal my money by changing my reservation card - when I didn't even make a reservation! Liars and crooks @BestWestern, Laurel. read more

One of my favorite Best Westerns -have stayed here multiple times. Their customer service is great, pool has a huge range of hours, rooms are comfy, I like the breakfast area, and they give you popcorn in the afternoon! read more

Comfortable room. There was a little trash in the garbage when we got here but what was amazing is their customer service. We were stranded with a broke down vehicle while traveling home to Idaho and had no way to get to the hotel. The front clerk made arrangements to pick us up personally and help us get to the hotel! Great employees! read more

Genuinely friendly & helpful staff, clean comfortable rooms, good breakfast, free wifi and nice pool! I had to handle some work and the front desk staff helped me use the small business set to print, scan and send an important document. Had a great stay and grateful to have found them in an unplanned situation! read more

We were looking for a hotel to spend the night during our cross-country trip. We stopped at Billings, MT and were not lucky at finding a room or parking for our truck. We kept driving and came upon this hotel. We were happily accommodate by Dawn, and our stay was great. The rate was pretty good for the room we were given last minute (king suite), and it included a continental breakfast that was ok for the type of hotel. Overall, this was a great place to stay. The room and bathroom were very clean, and everything outside of the room looked great. We had a good nights sleep an the staff were great! read more

Would stay again. A little dated, but can't be beat for the price. I would stay here again. Within walking distance to restaurants, drug store, and supermarket. Wish I had brought my bathing suit to use the hot tub. read more

Really happy with this hotel. Booked online and got a great rate. The room is the brightest, cleanest hotel room we've stayed in for quite a while. The desk clerk was very nice and helpful. Easy access to the highway, shopping, and restaurants. Also a nice breakfast. read more

Excellent Hotel and I give it 5 stars as a 3 star Hotel. Pool, excellent breakfast, clean. McDonalds next door. Hot tub. Free wifi. Not sure if it had a in room safe. A newer Hotel as well. There are less expensive options in the Billing area but the rate is lower here for the three Best Westerns in the area because it is 15 minutes from Billings but it is right off of I-90 so that is no big deal. WE paid $68 a night for one adult two children. About as good as it gets in the Billings area I think! read more

I found this hotel very clean, very accommodating. They went out of their way to help find us accommodations in or near Yellowstone in their hotel chain or others. I found Krista and the woman who works in evening at the desk to be more than cordial and helpful. I had been to other Best Western Hotels and did not go back but this experience has me definitely coming back to Best Western when possible. HOPE all Best Western Hotels follow this hotel's lead in service and cleanliness and maybe they have since I have not been to one in 10 years before the other night. read more

This fairly new motel is located ten miles west of Billings. We had some hesitation when we first saw it because it is located next to a lumber mill and just a few blocks from a large oil refinery. However, we spent a quiet night in one of the best, cleanest Best Westerns we've seen. Instead of the usual noisy, blowy, wall-mounted HVAC machine there was a quiet central HVAC system that did not transmit any stink from the smokers, who were isolated on the third floor. In addition, there was plenty of storage, an easy chair, a floor lamp, a table and chest, two table lamps, two nightstands, and two wall-mounted bed lamps (mounted too high) above the Queen bed -- yet the room was not crowded. The bath counter was too low but spacious enough to be minimally adequate for two adults after the usual hotel junk was removed. The mirror light was just adequate. We found no TV channel key in the room. These caveats aside, the room had only one serious fault: the window curtain just covered the window; consequently, around the edges, it leaked light into the room from the parking lot, which was brightly lighted at night. The continental breakfast was good. read more