They quoted me close to $10,000 annually for three autos (one was a junker) and suburban home…read morecoverage. The policies were all standard. No crazy upgrades. No sports cars. No mansion's. Drivers had no tickets. Drivers all had high credit scores. The quotes were so high, I thought they were a joke. It appears they don't want the business or are trying to spread the business to other State Farm agents in the area. There's like 20 of them within a 12 mile radius, all cannibalizing each other's sales.

State Farm Insurance Hannah Montilla, and her representatives have been very professional and…read morehelpful over the years. If I have ever had a question or concern about my policy they have always been there to help anyway they could. I always tell people when asked about who I have for Insurance to contact my agent. Keep up doing an outstanding job...

I love the personal customer service! They have done so much for me and always with a willing…read moreheart.

What an AMAZING company. We switched to their company and shortly thereafter, my husband was…read moreinvolved in an auto accident. They were in constant communication with us and the insurance company. Kelly Aitken-Gwinell is our agent, but every member of the staff has been so efficient, kind and customer focused. When we had to buy the new car, they had the policy changed and over to us in minutes--no call back, no wait time, no hassle! They now handle all of our insurance! THANK YOU!!

My previously AAA retired so I was in the market for a new one! Unfortunately Ken at this location…read morewas very rude, unhelpful, and would not answer my questions, acted like I was wasting his time. He was unresponsive and had absolutely no interesting in helping me. I will take my business elsewhere.

This happened in 2004 but honestly this has stuck in my head that I'm pretty sure I'm never going…read moreto associate myself and even think about recommending this company to anyone. Called in asking for insurance. Had to get off of the phone to run errands but I was able to give my information. When I got there I gave my name to the secretary and from the shitty box from the corner opposite of the room he says, "Not good, 12 points?" Okay, yes, I had a shitton of points, but even then, you don't just oust someone's status. The old man agent came out and was completely fucking rude to me. I decided to go with AAA because they're so helpful with roadside assistance. The agent comes with the paperwork and there's several pages and explanations and I don't even get a FUCKING chair to sit in. I had to be on my knees at the reception area. All in all, Michigan has some of the rudest people and AAA Insurance Customer Service is fucking terrible. I'm glad that I don't live in that shithole podunk area anymore.

I have been a customer for a long time and all I want is a simple quote and James or Cindy has not…read moregotten back to me. I am an extremely busy individual and emailed and called serveral times! I am ready to switch insurances!

I've been coming to James' office since I was 17. I've insured and removed over 20 vehicles in…read moreunder a decade. I typically deal with James personally, he is fast and exact with his work, as are the other employees. Definitely recommend this branch! The monthly emails and birthday+holiday postcards are a nice touch.