they are my insurance agent for 19 yrs and left my dealership hanging. god help you if you ever…read moreneed them . we were basically told we were idiots and should have read the policy , well we did then after going to the insurance commissioner 30 days later they changed there mind . between them auto owners adjuster and there fire Inspector they have just about put us out of business. you can bet your - - - your not in good hands with Kevin . you would think your agent would be working for you . this should not ever be allowed to happen to anyone. I was told your not legally liable for leaving a space heater on over night plugged i n with a extension cord .claim denied . Try to wrap your head around that remember it's a liability policy but they tried to call it a accident. imagine no sales for a month . we average 130k a month .

dealers better know there policy if it says you have Fire insurance and you rent you don't. it all…read moredepends on what type of fire . if it's a space heater you left on over night that's not your fault . when it says debris removal they don't send them out , and then your business property is your personal property only the data entry equipment falls under business so in other words you are not really covered . then there's the fire inspector that if he sees something incriminating like a extension cord that could make you liable he will instruct you to throw it away while he walks you to the dumpster. Dealers Read and Understand your Policy . Our fire was the night of Dec 27 today it Jan 16 I have yet to meet the adjuster but he assured me the claims would be denied . This tailored policy is garbage and we have been with this same insurance company for 17 yrs .

We've had the pleasure of working with "Jen" Matheson, from Gilman Group. We can't speak highly…read moreenough about the level of service that she has provided. She not only responds in a timely manner but is able to clarify technical details in plain language thus helping us navigate complex insurance questions. She has gone above and beyond at every step helping us resolve complex situations and has made us feel like a true priority throughout the process. We are so grateful for Jen and Gilman Group and would gladly recommend them to any nonprofit or organization seeking excellent support and peace of mind.

called 3 times to get a quote on new insurance and all three times no answer, phone rang several…read moretimes and call just dropped off.

I went to the DMV today to renew my tags and they claimed I had a payment lapse and charged me a…read more$25 fee. This is absurd because I have my old receipt and insurance policy which I paid in full for May 8, 2019 through November 8, 2019 and I had my new coverage from November 8, 2019 through May 8, 2020. The $25 is nothing but because there is a payment lapse in DMV records. I selected and paid for my insurance online and never spoke to a Statefarm agent. Apparently Amy Park is listed as my agent which means she had cut short my policy for a month which resulted in a lapse. Now imagine if I were to get into an accident between October 8, 2019 - November 8, 2019, I would have no coverage. I still don't know how this is possible. I clearly paid in full for a 6 months coverage. I even called statefarm today after I left the DMV and they said I had paid in full on May 8, 2019. Amy Park and her associates better reach out to the DMV and dispute the charges of the lapse and fix my record!

The team members are super professional and reliable. They provide the remarkable services for…read morecustomers. Best agent!

John Holland Johnson has done an outstanding job helping me update my insurance. I forwarded my…read morepolicies to Bryan Hayes' office and am very pleased with the service. Sandra Armstrong

Got my house and car insurance with them they made it very easy and they were very helpfulread more

WSR has handled our business insurance very well for years. I recently had a homeowners policy…read moreproblem with the carrier. John Randall stepped right in and helped me navigate and resolve my problem. Great folks!

Been with them 30years they are sensational! Houses, autos / great cover if you have troubleread more

Jennifer is the best State Farm representative in the world. I have been with Clinton Raines State…read moreFarm since I was 16 and now I am in my early 50"s. they leave no doubt at whatever you put forth to them. "keep up the good work". Teresa Robinson

The whole Staff is awesome and are great at servicing my policies. They are highly recommended for…read moreall my family and freinds.

Laurie was a great help! She assisted me with getting some car insurance and it was super…read moreefficient. The whole office is just super sweet and helpful.

We have been so happy with the team at Scott Helenbrook's State Farm Agency. They were able to…read morelower our insurance rates, provided excellent guidance on our coverage, and are prompt with communications. We highly recommend giving them a try.

My wife and I switched to State Farm about 2 years ago. We are retired so we were doing our do…read morediligence in finding lower premiums. In this short time our premiums have risen 23%. However, what is even more concerning is that we have NEVER been able to talk to Ryan. Anytime a questions has arisen he has deferred the issue to one of his lackies. Even when I contacted him directly via his email, he has not responded himself. If you are still interested in State Farm, find an agent that cares about personal service.

Ryan will be my agent for life. I have pretty high standards coming from USAA. In the past they…read morenever asked any questions when accidents happened, simply, "are you okay and in a safe area?" I never thought I would leave but after a minor accident a couple years ago I had a completely different experience and left USAA. I had 2 previous accidents where the person who hit me had State Farm. I was so impressed by how expediently, hassle free, fairly, professionally, and politely they handled the opposing sides claims that I decided to go to State Farm. It was a no-brainer, if they lost money but treat me that well then they have to take care of their clients that much more. I knew of Ryan through friends and decided to give his agency a try. The auto prices came out to almost the same as my USAA coverage with a slightly better deductible if I bundled my auto policy with home owners. I was happy to start off paying the same monthly amount given how cheap I thought USAA was compared to other providers. Ryan puts a personal touch into his agency which I can appreciate coming from a technology software and services background and having worked in a service industry since my mid-teens. He personally meets with as many of his new clients as possible. You might be a recovering cynic (I mean "realist") like me and think it is a sales pitch, but he never once tried to push more services on me. I would know, in the past a large part of my job was selling warranties and service contracts, and I was good at it. He did make sure I got the coverage I needed and I was happy with my other providers, but that is just as much, if not more, about making sure your clients know what you offer and have a chance to decide whether it is right for them. When the time comes they cannot blame you for not offering and letting you know the benefits. I picked up on something from meeting with him, he was trying to build a rapport with his client, understand their goals and what was important and make sure they had their needs met. It is smart to meet with you and attempt to begin a relationship building process. If you take care of someone well, and know what is important to them, then they will come to you with the needs you can meet. In this regard, good relationships work to the benefit of both parties. This personal touch is something that my previous insurance company lacked. It is really nice to be able to call my agency instead of a corporate hotline. Although State Farm agents are captive and cannot sell other companies services, they are still autonomous in large regard. State Farm is the largest insurance agency in the US. In my experience so far this has been a positive. I was even able to drop AAA and save money because I get free towing through insurance. More recently, I started asking for more from Ryan when it came to my side business. I was really blown away by the amount of time he invested when he knew he would not be getting any more business. The insurance I wanted for my business was outside the scope of what State Farm offered but he called several people that did what I do and came back with a lot of very helpful information, including contacts and options. I have also spoken with his staff and everyone so far has been knowledgeable, polite, and helpful. If I need to add something to my policy, remove a policy, check coverage, or just ask a question I have gotten what I needed promptly. It has been a pleasure so far.