1. Dylan Carter - State Farm Insurance Agent

    1. Dylan Carter - State Farm Insurance Agent

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    Atlanta, GA

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    Dylan Carter - State Farm Insurance Agent

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 weeks ago

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    Services - Dylan Carter - State Farm Insurance Agent

    Life insurance

    Homeowner or property

    Car and truck insurance

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    5 months ago

    My experience with State Farm was I had Excellent Services and worked with Great Employees .

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    7 months ago

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    4 years ago

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    6 years ago

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    Kaitlin Ponce - State Farm Insurance Agent - Ad powered by: YPC Media

    Kaitlin Ponce - State Farm Insurance Agent

    (22 reviews)

    A major error was made on my State Farm policy--an entirely wrong VIN was entered, which I only…read morediscovered when my tag renewal showed my car as uninsured. What made it worse was the handling. I've been with State Farm for nearly 25 years (my husband even longer), working with 4 agents across 2 states; and never once had an issue or filed a complaint. Every agent we worked with was truly excellent--until our longtime agent retired and Kaitlyn Ponce took over. She has been difficult to work with from the beginning, and this was the tipping point. Her "fix" to the VIN issue was sloppy and incomplete, leaving me at continued risk. She assured us it would be corrected retroactively with the state to ensure no gap in coverage; but it wasn't. Thankfully, State Farm Corporate ultimately found the error themselves; notified us that they backdated the correction directly with the state to protect me from potential fines or misrepresentation on my vehicle. Instead of accountability, empathy, or even a basic apology, Kaitlyn was dismissive, cavalier and deflective, offering only a flat "It's fixed," "what else do you want us to do" -- despite the seriousness of the situation. A simple "no idea how something like this could happen - let's ensure we get ti fixed" would have gone a long way. Important to note - Anthony and Victoria in the same office were wonderful--kind, professional, helpful--and handled an emotionally charged situation with grace and professionalism - I don't want their efforts overshadowed by how poorly this was handled overall by the the Agent themselves; Kaitlyn Ponce. We are now moving all of our policies to another agent. Would not recommend this agency at all.

    So grateful for Alex. She got me exactly what i needed…read more 100% recommended to anyone who needs car insurance fast and easy.

    Dylan Carter - State Farm Insurance Agent - lifeinsurance - Updated July 2026

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