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    Better Bullies

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    10 minutes

    Response rate

    100%

    Services - Better Bullies

    Private dog training

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    9 months ago

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    Ask the Community - Better Bullies

    Reach the Stars Dog Training

    Reach the Stars Dog Training

    3.0
    (2 reviews)

    We have 3 dogs. 2 were supposed to be in training for service dogs when our golden became…read moreaggressive towards our oldest cavalier. Megan came and worked with her in our home but when it got worse, she took her to her house for 1-1 .

    We do not recommend Meghan / Reach for the stars dog training. Cheap? Yes. Follows their own…read morecontract? No. Reliable? No. Professional? No. Honest? No. Go anywhere else, don't waste your time or money here. Upon leaving this review, I was also contacted by Meghan who, once again, made empty promises of a refund only to later be blocked from her page on the day of agreed meeting. After reading the positive reviews, we were so excited to hire Meghan to train our new puppy. After discussing our goals, availability, and making plans to move forward, we paid and anxiously awaited her arrival the following Sunday. On Saturday evening she asked if we were comfortable with the anticipated windy Sunday or if we wanted to reschedule. We were not worried about the wind as we would be indoors for the introduction / first session. Unfortunately, Meghan never replied to the conversation to confirm or deny the appointment. We waited for her arrival but she never showed. After the appointment time had passed, we reached out to her in hopes of setting another appointment in upcoming week. She was very short with the conversation left us wondering what to expect as she stopped replying until we reached out AGAIN for confirmation. The next appointment scheduled for the next day at 1:30pm. At 12:36, Meghan texted and said she would be late. She asked again if we wanted to reschedule, we said we wanted to continue with the appointment and would work around other plans due to her late arrival. Once Meghan finally arrived, she showed potential as she worked with our puppy and educated us on training techniques, however, she also seemed very distracted in her cell phone. At the end of the appointment we talked about the process of filing papers to provide our dog with the type of training we purchased, she talked about her puppy classes and invited us to join, and she offered to email material for training. We know life can be unpredictable and decided to disregarded her previous unprofessionalism and happily scheduled our next visit. The day of our scheduled appointment came and Meghan didn't show. We reached out to ask if she was still coming and she attempted to reschedule. The availability we agreed on upon hiring Meghan was very clear due to work and our child's health conditions that required many doctor appointments. We expressed our willingness to wait if she needed to come later than scheduled as we weren't available again that week. Meghan didn't show up, again. By this point we were three weeks in and had only one completed session that Meghan suggested to reschedule and arrived late. The lack of effective communication, accountability, and effort took its toll as our puppy was growing bigger (we emphasized the importance and urgency of her training to accomplish safe behaviors around our disabled child) and we were constantly being let down. We told Meghan we wanted to cancel her "services" and refunded. She was defensive and referred to the contract that stated a refund would take up to 14 business days. We are currently on 22 |business days| and have not yet received a refund. We asked for a confirmation or ANYTHING showing that it is being processed, however Meghan continues to give reasons why it hasn't gone through or simply ignores us. I'd give negative stars if it were an option. She will also contact you upon leaving a review of your experiences and not only yell at you but threaten to take you to court.

    Roanoke Animal Hospital

    Roanoke Animal Hospital

    4.8
    (13 reviews)

    Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

    This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

    Better Bullies - pet_training - Updated July 2026

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