Short Story about my experience with American Discount Hearing. I live in Plano outside of Dallas…read moreand traveled down on Monday morning. I realized Monday night that I left my charger for my hearing aids. Tuesday morning, I began making calls to find a charger. After having made calls for an hour or so, I called this company. The lady on the phone, Liz, suggested that I come by for a possible match of another charger. I have Phonak hearing aids and the charger is specific to the brand. Liz suggested that she call the Phonak company and upon doing so, she was able to get me a replacement charger for free as my hearing aids are in warranty. No one from any company suggested that they could help but this lady did! On Thursday, I received a new charger at no cost to me. I travel often to the McAllen area for business and I will be changing doctors to American Discount Hearing.

I brought my mother here to have her hearing tested and to see if she needed hearing aids. The…read morestaff here was very kind to her and Mr. Pruneda was very patient with her and took time to ask her questions to evaluate her condition. He explained about the capabilities of each device and their costs and in general treated her with respect and never resorted to any high pressure tactics to convince her to purchase a device. I would have no problem recommending American Discount Hearing to any friends or other family members.

I went here years ago for throat issues and I saw Cesar. I never liked him or the care he gave me…read more He was always sarcastic and rude when I was struggling with issues. When I just needed help. The receptionist was great, and I love that she recognized me whenever I walked in. The other doctor/PA Jonathan was also good to me. But both Cesar and Dr. Glatz never treated me good and would exaggerate my attitude and tone when writing/recording their notes. Highly don't recommend.

Visiting with our daughters last summer, they told me how much better everything sounded for them…read morewith their new hearing devices. They both mentioned how much they had missed out on for years. So that prompted me to think maybe I should get my hearing checked. When I saw Dr. Steel I asked him if he could recommend a good audiologist. And he set me up at the Mackie Clinic. When I arrived I had the normal paperwork to fill out and after that was promptly ushered to see Dr. Mackie. The first thing he did was check my ears for ear wax. And boy did he find a bunch! Then I got to visit the audiologist to see if there were any deficiencies in my hearing. Sure enough, I was showing problems with high-frequency hearing loss. Visiting with the audiologist Marco Pulido we discussed the various devices available. Then we decided on a set of devices which I must say are working fantastically well. In fact, they are so good I hate to go without wearing them. And the follow-up visits are great too as he continues to fine-tune them for me and gives me additional pointers on the proper care for them. So, even if you are not sure you are having hearing problems, just to have things checked out you might consider giving the clinic a call.

This is the worst doctor on the face of this planet, and I really hope he gets sued for…read moremalpractice. I would've sued him myself, but I ran out of the two years statute of limitations. My nose had broken so I had a deviated septum and I went in because I could breathe, but I wanted it to be fixed because it was deviated after the surgery. I could no longer breathe out of my nose and the doctor just kept saying come in for a turbinate reduction and I had maybe two or three of those and he just kept trying to do the one to the table so that I would not sue him, but he could not figure out what the hell he did wrong with my nose and I went to that doctor appointment over 20 times in several years just for him to say he would not touch my nose

I got in to a procedure room in a timely manner and was in all ways by the staff treated…read morerespectfully all the time.

A+ Audiology, Patti are excellent, but sometimes their entry personnel can get a little insulting,…read morewhen giving advice, otherwise Patti is very good at customer service and audiology overall.

The receptionist Claudia was very rude, Hopefully the Doctor in charge read this. I will absolutely…read moreavoid doing business at this particular location. La recepcionista era muy grosera. Espero que el Doctor a cargo lea esto. En un futuro absolutamente evitaré ser paciente en esta locación en particular.

I chose this place in hopes that they would help my mom get her hearing aids, and I have to say for…read morethe most part the staff has done their basic job of doing so. What I'm not happy about is their lack of concern for the paying costumer. I came in to pay my Mom's bill and I waited over 30min before someone came to help me. I even had to knock on the wall and say "hello" in order to get the attention of someone. The lady came out and told me she was with a patient after the patient had left already and even knowing I was there waiting, she still didn't come out right away until I said something. I completely understand she was with a patient but she could have asked what it was that I needed and inform me how long it would take. It literally took her no more than 2-3min to charge me and give me the receipt. The way you conduct your business is everything. We are the costumer and as a medical professional and in my job, I take this very seriously! Always be courteous to your costumers!

My husband got hearing aids from this center and all was well...at first. Then one of his aids…read moreneeded repair but we were in the process of moving to another state. He went to a h/a center where we now live and after the repair they needed to settings (to save us the cost of a new hearing test). I called and asked them to send that information and they gave me "the runaround." To make a long story short, they did not send the settings for well over a week and not until after several phone calls from us and the new hearing aid center. They gave every excuse in the book ("we're too busy today" "they want us to send the entire file" (this was NOT true), and other inane excuses). So I would say that maybe if you continue to be their customer/patient all will be well, but don't expect them to help you out if you are not longer in McAllen.

Dr. Glatz and all of the staff in the back were very helpful and kind. I truly appreciated their…read moreprofessionalism and care throughout my visits. Unfortunately, I can't say the same about the front office staff. The person in charge of insurance authorizations, Sasha, submitted my request only two business days before my scheduled surgery. I had been calling throughout the week to follow up, but she never answered or returned any of my calls. When I finally stopped by the office in person, I was told by Norma that Sasha was out for the day. After insisting on speaking with someone in charge, Norma suddenly said she had made a mistake and that Sasha was actually on her way back from lunch, even though she had been in her office the whole time. The situation felt very unprofessional, and Norma's nervous reaction made it clear that she had not been truthful. It's disappointing because the medical team is excellent, but the lack of honesty and communication from the front office made the overall experience very frustrating.

My primary doctor referred me to the Mackie clinic in March of 2023 due to me getting strep and no…read moreantibiotics would get rid of it. My tonsillectomy was finally approved in May, done by Dr Glatz. The problem is that he did a partial tonsillectomy and kept some tissue behind. It's been 1 full year since my surgery and throughout that year I've still been having strep like symptoms. A few months later, Dr Glatz did a Biopsy on me but he didn't properly do it. He was supposed to do a culture and take a sample from the left, right, and back of my throat. But he only took a small sample from the left and it obviously came back normal since he did the bare minimum. He said that it was a 'neurological problem'. They finally did a culture on me and it grew yeast. I kept pushing to remove my tissue at least to give me closure and peace of mind because I honestly still think it's infected. On the last visit I saw him, I told him that I got a 2nd opinion from another ENT that would do it for me and he threw a tantrum. It was so embarrassing seeing a grown man act like a spoiled child. Dr Glatz is a horrible man. Very patronizing, belittling, and impatient. No real compassion, empathy, or reassurance from him. He is the epitome of what's wrong with modern healthcare. Absolutely do not go to him. Now I'm stuck suffering every day waiting 3 months to remove a tiny piece of tissue when it would've been scheduled at least 1 to 2 weeks away if he did it. This is absolutely disgusting and NOT right. He truly didn't care about any of my problems after my surgery.

At first this facility was great with the original office staff that were managing the business…read more Then new management took over and completely ruined the experience for my children. The front office staff is terrible, extremely rude, no customer service, and seem to willingly changes rules/regulations for patients/parents for their own selfish convenience. We should've known this place was a sinking ship once all the therapist we started working with left for better jobs at better facilities.