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    The Mackie Clinic

    3.0 (2 reviews)
    Open 8:30 am - 5:30 pm

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    Frank Robert Glatz, III MD

    Frank Robert Glatz, III MD

    1.0
    (3 reviews)
    1.0 mi

    Dr. Glatz and all of the staff in the back were very helpful and kind. I truly appreciated their…read moreprofessionalism and care throughout my visits. Unfortunately, I can't say the same about the front office staff. The person in charge of insurance authorizations, Sasha, submitted my request only two business days before my scheduled surgery. I had been calling throughout the week to follow up, but she never answered or returned any of my calls. When I finally stopped by the office in person, I was told by Norma that Sasha was out for the day. After insisting on speaking with someone in charge, Norma suddenly said she had made a mistake and that Sasha was actually on her way back from lunch, even though she had been in her office the whole time. The situation felt very unprofessional, and Norma's nervous reaction made it clear that she had not been truthful. It's disappointing because the medical team is excellent, but the lack of honesty and communication from the front office made the overall experience very frustrating.

    My primary doctor referred me to the Mackie clinic in March of 2023 due to me getting strep and no…read moreantibiotics would get rid of it. My tonsillectomy was finally approved in May, done by Dr Glatz. The problem is that he did a partial tonsillectomy and kept some tissue behind. It's been 1 full year since my surgery and throughout that year I've still been having strep like symptoms. A few months later, Dr Glatz did a Biopsy on me but he didn't properly do it. He was supposed to do a culture and take a sample from the left, right, and back of my throat. But he only took a small sample from the left and it obviously came back normal since he did the bare minimum. He said that it was a 'neurological problem'. They finally did a culture on me and it grew yeast. I kept pushing to remove my tissue at least to give me closure and peace of mind because I honestly still think it's infected. On the last visit I saw him, I told him that I got a 2nd opinion from another ENT that would do it for me and he threw a tantrum. It was so embarrassing seeing a grown man act like a spoiled child. Dr Glatz is a horrible man. Very patronizing, belittling, and impatient. No real compassion, empathy, or reassurance from him. He is the epitome of what's wrong with modern healthcare. Absolutely do not go to him. Now I'm stuck suffering every day waiting 3 months to remove a tiny piece of tissue when it would've been scheduled at least 1 to 2 weeks away if he did it. This is absolutely disgusting and NOT right. He truly didn't care about any of my problems after my surgery.

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    Frank Robert Glatz, III MD
    Frank Robert Glatz, III MD
    Frank Robert Glatz, III MD

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    American Discount Hearing

    American Discount Hearing

    5.0
    (3 reviews)
    4.2 mi

    Short Story about my experience with American Discount Hearing. I live in Plano outside of Dallas…read moreand traveled down on Monday morning. I realized Monday night that I left my charger for my hearing aids. Tuesday morning, I began making calls to find a charger. After having made calls for an hour or so, I called this company. The lady on the phone, Liz, suggested that I come by for a possible match of another charger. I have Phonak hearing aids and the charger is specific to the brand. Liz suggested that she call the Phonak company and upon doing so, she was able to get me a replacement charger for free as my hearing aids are in warranty. No one from any company suggested that they could help but this lady did! On Thursday, I received a new charger at no cost to me. I travel often to the McAllen area for business and I will be changing doctors to American Discount Hearing.

    I brought my mother here to have her hearing tested and to see if she needed hearing aids. The…read morestaff here was very kind to her and Mr. Pruneda was very patient with her and took time to ask her questions to evaluate her condition. He explained about the capabilities of each device and their costs and in general treated her with respect and never resorted to any high pressure tactics to convince her to purchase a device. I would have no problem recommending American Discount Hearing to any friends or other family members.

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    American Discount Hearing
    American Discount Hearing
    American Discount Hearing

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    The Mackie Clinic - earnosethroat - Updated August 2026

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