First time coming to the Institute. Very professional and friendly even before the visit. Received…read morea call which then generated a request to fill out all the documentation prior to the visit. Wish more doctors office worked this way. Office staff very friendly. as was everyone else. Was seen by Blake Hensler PA. From his examination which included outlining where in my ear my issue was stemming from, he explained that he would like to start on medication. If the medication was not affective there were two alternatives. Both were detailed to me where i was even shown a small device that would be placed in my ear if the meds were not affective. Left with a very high comfort level that whatever the outcome Blake and the Institute will provide me with excellent care.

The billing staff is horrible. Very impatient and condescending…read more .

Dr Wright is a witty highly efficient Doctor. He performed tonsillectomy and rhinoplasty on me. At…read moremy age, 48, this procedure is very painful. I am glad I went through with it. I had constant runny nose,ear infections and was suffering from vertigo. Dr Wright was brutally honest about my procedure and recovery process. His staff is very kind and helpful, calling me several times after my procedure and issuing refills for my meds. His office uses modern technology to remind me of my appointments. My average wait time was less than 20 minutes. If you need this type of procedures, consider Dr Wright.

This is the worst doctor on the face of this planet, and I really hope he gets sued for…read moremalpractice. I would've sued him myself, but I ran out of the two years statute of limitations. My nose had broken so I had a deviated septum and I went in because I could breathe, but I wanted it to be fixed because it was deviated after the surgery. I could no longer breathe out of my nose and the doctor just kept saying come in for a turbinate reduction and I had maybe two or three of those and he just kept trying to do the one to the table so that I would not sue him, but he could not figure out what the hell he did wrong with my nose and I went to that doctor appointment over 20 times in several years just for him to say he would not touch my nose

I went here years ago for throat issues and I saw Cesar. I never liked him or the care he gave me…read more He was always sarcastic and rude when I was struggling with issues. When I just needed help. The receptionist was great, and I love that she recognized me whenever I walked in. The other doctor/PA Jonathan was also good to me. But both Cesar and Dr. Glatz never treated me good and would exaggerate my attitude and tone when writing/recording their notes. Highly don't recommend.

Visiting with our daughters last summer, they told me how much better everything sounded for them…read morewith their new hearing devices. They both mentioned how much they had missed out on for years. So that prompted me to think maybe I should get my hearing checked. When I saw Dr. Steel I asked him if he could recommend a good audiologist. And he set me up at the Mackie Clinic. When I arrived I had the normal paperwork to fill out and after that was promptly ushered to see Dr. Mackie. The first thing he did was check my ears for ear wax. And boy did he find a bunch! Then I got to visit the audiologist to see if there were any deficiencies in my hearing. Sure enough, I was showing problems with high-frequency hearing loss. Visiting with the audiologist Marco Pulido we discussed the various devices available. Then we decided on a set of devices which I must say are working fantastically well. In fact, they are so good I hate to go without wearing them. And the follow-up visits are great too as he continues to fine-tune them for me and gives me additional pointers on the proper care for them. So, even if you are not sure you are having hearing problems, just to have things checked out you might consider giving the clinic a call.