Do not sign a cleaning contract with Green Guru! If you are…read morenot satisfied with the cleaning service and want to stop the service you will be subject to cancellation fees. Unfortunately we did not have a good experience with Green Guru cleaning. When Lisa was working for Green Guru the cleaning was good but when Lisa left the service was average at best. We finally had to ask Audrey to cancel our service due to multiple issues: 1) Arriving late 2) Last minute rescheduling 3) Not doing a satisfactory job at cleaning. 4) Not showing up when scheduled. Each time Audrey cleaned we had to wipe off the grit off our kitchen counters. The toilets were not completely cleaned or in one case our guest hallway bathroom was not cleaned at all. Our bathroom sinks had toothpaste in the corners. Overall the cleaning was average. When I called Audrey to cancel she told me that she would refund us the money that she had charged on our credit card for our September cleanings. She decided to charge us a cancelation fee anyway. If you choose to go with Green Guru I recommend that you avoid signing up for a subscription and just pay as cleaning is done. We were charged in advanced for our service for September and were only refunded a partial amount. When I asked why we were not refunded the full amount Audrey said the $149 was a cancellation fee. We now have hired a different cleaning service which does an excellent professional job. When you hire a cleaning service you should not have to have work redone at all. It should be right the first time. Having to wait for an hour after the scheduled time is not acceptable contract or no contract. Not showing up and not notifying the client is not acceptable contract or no contract. We fired Audrey because of this and she claims she has a contract that she can charge you a cancellation fee even if she does not show up to clean your house the day it is scheduled. No other cleaning service that I have had has a contract. In fact all the services that I have used are paid after the cleaning is completed. Our neighbors who we referred to Audrey also had to cancel Green Guru after no one showed up to clean and they were not notified. It was my mistake to sign off on a contract with Green Guru. Do not make the same mistake that I did. We are very happy with Alex's Cleaning Service. They are professional, on time, and when they are done cleaning the house is spotless. And they get paid when the job is done no contract.

Safe products used, house smells clean after done but not overwhelmingly so like more toxic…read morecleaning supplies do. Friendly and reliable service and super fair prices for the quality service that is being received. I am so glad I made the leap with Green Guru Cleaning to get help maintaining my home!