Terrible visit. I walked in the front door with a note from my ophthalmologist, explaining exactly…read morewhich tests he wanted me to go and have run "at the ER". I handed the paper to the front desk, and I explained the exact message from my doctor to at least three nurses. Then I explained it again to a doctor, and after keeping me there for an hour and a half, charging me for a full emergency room visit, they informed me that those tests are not something that they are capable of running at that facility. So they would need to transfer me to a hospital and check me in. Then they discharged me "Against Medical Advice" because I wasn't interested in them transferring me immediately to a hospital to become an inpatient there. They found absolutely nothing on my exam that would warrant transferring me to a hospital immediately. They only had my note from my ophthalmologist saying that he wanted these two tests to be run and that I should go to an ER and request those two tests. Why didn't they tell me that, when I walked in the front door with my Dr note on official letterhead, telling exactly which tests my ophthalmologist wanted them to run? Why did they waste my time and charge me for an emergency room visit when they could have told me immediately, at the front desk, that they cannot do those tests and that I should just go to the regular Dr instead? What a ridiculous way to respond to a request they already knew they were not equipped to fulfill. I walked in unassisted, clearly not in any emergency condition, simply because of the ophthalmologist' poor understanding of what the ER offers.

My son started having a fever, headache, and sore throat. Due to his history with fevers, we…read moredecided to take him in at 830 pm on a Monday to be safe. The sign said 10 minutes for a wait, but we were greeted as soon as we got in and taken back almost immediately. The two nurses immediately got his history and vitals. Dr. Parker was in shortly after and he was great! As he was explaining the diagnostics and what they were for, he made sure to talk directly to my 10 year old and use terms he'd understand. That made my son feel so much more comfortable. We had results shortly after the tests were done. I will definitely be sure to come back here next time we need urgent care. I've always been happy with HCA hospitals but it's so nice to have a satellite location nearby.

They took 199.00 at the front b/c my insurance did not cover their care. They could not treat me…read moreand told me I would be refunded. I chased them for MONTHS never got a refund! The doc and staff in the back were very nice but as soon as the doc told me he could not treat me and I need to go to the ER, they should have IMMEDIATELY reversed that charge.

2 hour wait for drug test on a weekday morning, and no the waiting room was not crowded. This is…read moreafter they turned me away yesterday because they didn't have enough staff who could help (I went when they opened).... they don't even allow you to wait in the car. I've never had a worse experience at a healthcare facility. Won't ever return again. PS- Clarissa who helps with the testing is the boss and is the only saving grace. Give her a raise!!

These folks do not answer the phone. Phone goes directly to a recording. I stood outside the door,…read morecalled the number, got the recording, and watched three people NOT answer the phone. Leave them a message I guess or go in person if you have a question about your medication.

Just called again and went through triage just to be told they are again fully booked for days!!…read moreThey even asked if patient was homebound which he is!! He has no legs and unable to hold himself up which makes it almost impossible getting to a Dr appointment without calling an ambulance.Seems like they pick and choose which patients to see based on which insurance has highest reimbursement!!! DISPATCH HEALTH IS AN ABSOLUTE JOKE!!!! Have been unable to book an appointment on two different occasions. The portal states there is availability in my area and to call them. After calling them, I was told there was no availability for the next 48 hours. I call the very next morning as soon as they open and again, no appointments available for the next 48 hours. This company use to be great, now it is a joke!

Feeling like I had a bad flu, decided it was time to get a covid test, just to be safe. First…read morecalled local CVS (a store I avoid on the best days) but they were booked-out for several days. Found a link to DispatchHealth and thought it was worth taking a chance. They have generally good reviews, and I loved the idea of a home visit. They arrived on time the nest day, after setting the time by phone early in the morning. Two very nice, very professional health workers, a nurse and a physicians-assistant, came to my house, did a very thorough exam, asked appropriate questions, and gave me a covid test on my front porch. They also wrote some prescriptions for me to ease the cough and other symptoms. They sent their results to my primary-care doctor, and called later to check on me and give some advice, which impressed me. They were friendly, thoughtful, and professional. And it's way better to be treated at home than to visit a clinic somewhere. Expectations were exceeded by Heather and Stephanie every step of the way. Highly recommended.

Time efficient, very sweet and kid friendly, wanted to make sure our child was comfortable. Dr…read moreFlanzebaum was amazing! Made sure we were a part of decision making but gave us his recommendations. Would definitely go back for future care needs!

This place is great! It's tailored to kids, so they have things like juice boxes, stickers, and…read morepopsicles, and were playing the Little Mermaid. In the past, I had a not great experiences with another local urgent care, in that they had difficulty diagnosing a kid's ear infection. This place seems much more capable, and used to dealing with kids. Everyone was really friendly. There was a wait, but nothing unreasonable, and, I feel like that's standard with any urgent care, just depending on how many people come in. You can check in online on advance to help speed things, which we'll do in the future. I also appreciate that they have sensory accomodations available. This is a great option for when our regular doctor is closed. Recommend!

For planned visits: 5 stars Emergency room: 2 stars…read more Let's get it out of the way: No one likes being at the hospital. But for planned care appointments, my experiences have been as positive as they could be. I was treated with courtesy, politeness, and respectful care for each visit. Reception staff was efficient and patiently gave instructions and directions for check in. The Lab Corp technicians were incredibly kind and accommodating when I didn't feel well after a blood draw. The doctors and nurses I dealt with for procedures explained each step of the process and made sure I was comfortable. I really appreciate that from medical staff. Unfortunately my ER experience was not as pleasant. I was there on a Sunday night due to possible complications from a procedure earlier that week. Initial triage and placing an IV port was fairly prompt, within 30 minutes, but I then waited more than three hours to be seen. During that time a man suffering a true emergency arrived (screaming in pain and violently vomiting) and the staff took their sweet time to wheel him in and then took far too long again to get him from the waiting room. When I was finally seen a doctor did a very quick confirmation that I didn't need any immediate treatment and told me I could leave. But the staff actually forgot that I was in the room to give me discharge papers and remove my IV! I had to find someone myself. In all I was there for 5 hours and probably 15 minutes of it with medical staff. It also cost me well of $500 out of pocket after insurance.

Over 3 hours sitting with flash burn from welding no pain meds no care given , not even…read moreregistration after sitting over 3 hours in a closet size room....then registration lady takes my id walked out the room gone 20 minutes ...they are suppose 2 scan is and insurance with mobile computer in your room in front of u so no stealing information of my id.....