Daphne is awesome, such a friendly staff and a clean property. It's important that the home for…read moreyour elderly loved ones is certified and accredited. They get tons of new residents from all over the country because of their reputation. Tell Daphne Trey sent you!

Pathetic management, mediocre food. Regular rental increases regardless of service!read more

From the owner: When you arrive at The Crossroads at Bon Air, you're welcomed into a warm, inviting community with…read morefriendly faces, meaningful connections, and support that feels like family. Our independent living, assisted living, and memory care community offers comfortable living, thoughtful amenities, and a maintenance-free lifestyle designed to help residents feel at home. Residents and families can feel confident knowing there is a team committed to comfort, connection, and quality of life. This is The Crossroads at Bon Air -- where residents become family.

My mom moved in 2 days ago, so this review may be a bit premature…read more So far we've been quite happy! The staff has all been VERY friendly and helpful - and this is a Holiday weekend, so that says a lot. The facility is clean. The residents are friendly. So far the food at the restaurant has been quite good. The facility has lots of seating as you walk through, which is great because it gives residents a break as they walk through the halls AND it gives them an opportunity to sit down and people watch. Who doesn't like to people watch? (I'll admit that it's my favorite part about Vegas) Like I said, it's only been a couple of days. I'll make it a point to update my review when we've 'been around the block' a little more!

From the owner: Hermitage Richmond is a premier Pinnacle Living retirement community located in Richmond, VA, that…read moreis dedicated to Enriching Life's Journey. Levels of support include Independent Living, Assisted Living, Health Care Center, and Memory Support. No Entrance Fees!

When I first walked into this facility I was so amazed if that's the word I should use. Anyway, the…read morepeople their are so warm and welcoming. I really enjoyed my visit there. They have a great spacious dining area for their residents. Also offering different events and community activities. They offer transportation for those who need it. I was almost jealous that I couldn't move in, because it's really a nice community. The rooms are spacious and inviting. I just loved the environment there. So if you have a loved one who's looking for a new housing community that caters to the retirees this is the place they may want to look at. Oh and you still I have your own independence which is also nice. But you also have ability to get assistance if needed. Wish I had pictures to share maybe next time when I stop by for a visit

From the owner: Celebrate Independent Living with supportive services** at award-winning Holiday Virginian in…read moreRichmond, Virginia. Experience the convenience of three homestyle meals daily, weekly housekeeping and the inclusion of most utilities all within a single monthly rate. Our roomy apartments feature walk-in tubs, kitchenettes and patios or balconies. You have the option to select personal care services customized to suit your needs from trusted third-party providers. Plan your days with our daily calendar of Engage Life® activities. Enjoy a quiet, wooded setting surrounded by oaks and maples. Nearby, you'll find dining and shopping. Head to Powhite Park for excellent trails, or Old Town Manchester for walkable cafes, shops and lunch spots.

2/24/22: Where do I begin? We've been searching for a senior assisted living facility with a memory…read morecare option for my grandmother for months now. She's been in and out of the hospital & hasn't been treated the best. My daughter found this place & fell in love instantly. She went on a tour with Shannon a few days ago & called me on FaceTime to speak to Shannon as well. My grandmother's traumatic situation was explained in detail & she made it seem like it wouldn't be an issue. Unfortunately, that was a lie. The paperwork was given to the hospital she is in to complete & it was returned to them for review. The hospital listed something about her being "agitated" and put in restraints there, so Leslie Jones called me today to get further explanation about it. I explained that my grandmother has been placed in restraints at times to prevent her from getting out of bed & falling. She is not used to being forced to stay in bed & not being allowed to use the restroom like a normal human being, so she does try to get up. The staff there doesn't want to waste time getting her up & doesn't have enough people to watch her, so they just put her in restraints. I've complained to hospital administrators as well as well as other agencies about her treatment. Nothing has changed. Today, they were supposed to do a virtual assessment with my grandmother & the social worker at the hospital. They were a no show. They didn't give notice that they changed their minds or anything, so the hospital social worker got nasty with them. How is that our fault??? They decided that she wasn't a good fit there & I'm confused as to why when they have dementia patients there already who sundown and get agitated all the time. My grandmother's agitation has nothing to do with dementia and everything to do with the hospital treating her less than human. This facility, although very beautiful, clearly can't handle dementia patients. After researching them after this happened and seeing that they allowed a dementia resident to wonder off, I guess we dodged a bullet. Check the complaints on this place with government entities; not just reviews on Yelp and other places. They are unprofessional & you couldn't pay me to place her here now. Thanks for discriminating & saving me the headache of having to take her out of there, Anthology.

Do not have enough staff and they constantly have to be policed on following simple care plans…read more For over a year my mother has not been consistently showered or checked on when she is supposed to be, per the care plan. Also 90% of the staff is utterly clueless how to speak to or manage loved ones with dementia or cognitive diseases.

6/16/22: I went on a tour here in hopes of moving my grandmother from a different memory care…read morefacility to this one. I explained the entire situation before going & it didn't seem to be a problem. During the tour in memory care, I noticed the strong stench of urine and feces throughout the unit. There were aides on their cellphones, which was an issue I had at the place I wanted to move my grandmother from. I wanted her somewhere where people did their jobs & weren't distracted by their phones while mysterious falls happened and whatnot. So, that Was a turnoff for me. After the tour, I was told by the director that she would be going to do an assessment on my grandmother the next day & would get back to me on next steps. She never got back to me. I heard back from the sales rep & she just said that they can't provide the care my grandmother needed. I found that weird because during my tour, I saw someone half deceased in a bed where she told me they also offered hospice care. If you offer that, there should be nothing you can't do. My grandmother was simply in a wheelchair with dementia. So, I was very annoyed with their lack of transparency and feel that the place I was trying to move her out of sabotaged her ability to leave by telling lies. I wasn't given the chance to dispute anything. I was just told they couldn't take her. That's fine. I probably dodged an even bigger bullet because I was told by staff at her current MC facility that their staff are rough with residents and I don't want my grandmother anywhere where she could be hurt. So, be aware of this if you decide to place your loved one there. Go check the DSS website & check for complaints too.

My mother is a resident here and we have been very pleased. The residents are without a doubt the…read moresweetest group of people you would ever want to meet. I spend many days visiting in the common areas with my newest aunts and uncles, losing track of time most every time I visit. After reading the last review I felt the urge to report the changes I have seen. I do not want my newest family to get a bad wrap. I actually toured the entire facility in November 2022, memory care as well. My mother is just outside that area and I have no complaints with any odors. They have recently just taken a portion of the assisted living rooms for the memory care section. My mother's once long hall is getting shorter. I do know they have some of the sweetest ladies working on that side as well. My mother is older and would love a room closer to the dining hall. They are working on updating a room for her now. Maintenance and housekeeping have added some very diligent workers this year already. There is something new being updated every week. The care staff has improved as well, some fresh faces that really love and want to help these elderly residents. I can't think of anything bad to say about this place. if I have a concern I feel like they address it right away. I also see improvements in every department just since November. I recommend to every family in need of their help to get involved, visit regularly, listen to your loved one and become part of this nice community.

I think I have been accepted to go to bonview for rehab. I'm wondering how the Dr is on prescribing…read moremeds. I went to one place and they wouldn't fill the script my Dr wrote and I couldn't do PT. If the meds your on are not working will they increase it. Thank you

I would not recommend sending your loved one to this Bonview Rehab & Healthcare facility in…read moreRichmond VA. My mother was admitted for rehab due to a stroke and the PT staff were far too inexperienced and unprepared to work with a patient in Moms condition. Due to lack of movement Mom developed a large bedsore on her backside resulting in Sepsis. This caused a cascade of changes that resulted in difficulty breathing, low blood pressure, fast heart rate, kidney failure and a state of unconsciousness in which she could not be awakened. I had requested intravenous fluids for 4-5 days but non were given. Mom was transferred to VCU for care and the medical staff advised me NOT to return Mom to Bonview Rehab & Healthcare facility should she recover. My beautiful mother died on Feb. 9, 2018.

My mother moved in mid-September 2025 and were notified December 4, 2025 that the facility will…read moreclose February 2026. We were not told about any potential sale or that the facility was looking to sell. Within about a month of moving in, the facility attempted to increase her level of care, an additional $500 a month to assist with showering and dressing. At no point was my mother in need of assistance to shower or to dress, and the facility was told. I was told the executive director would be in touch and as of 12/10/2025, I have not been contacted by anyone regarding the supposed need for increase level of care and therefore increase in monthly cost. I don't know what the reason was to try to get more money a month, but surely they knew there was a sale in the works. Very disappointing. Also, disappointing was our discussing prior to move-in how important it was that my mother was able to go on outings/excursions. We were told their bus was not wheelchair accessible, but they were working on it. I found through research that the bus had not been in use since approximately 2022. I was also told, in writing, they were going to suggest my mother participate in at least 50% of the activities offered. Not once has my mother been encouraged to engage in activities. I realize the facility closing may render opinions moot, but maybe it acts as encouragement to do more in depth research on a facility.

Home Helpers swept in and helped our family at a very difficult time. Each nurse that came was…read morephenomenal. Not just with their experience and medical skills but also just being loving, kind and flexible. They helped us figure out the insurance part of things and really were there with us day in and day out for over a month. They made a very hard time more bearable and we will always be so appreciative.

Tracey and her staff are outstanding. They truly care for Seniors like their own family. I have…read morereferred to Tracey in the past and will do so again without hesitation.