Just to let people know my nephew is in his 20s got into a bad car wreck and broke his spine in 10…read moreplaces.his dad took him to this Auburn rehabilitation he could move his left arm and hand he managed to get his phone and texted me saying they been abusing him would not even blow his nose and dislocated his shoulder. He ended up in FT Wayne hospital they said his lungs was full of snot and poop cause the never empty his bag infected bed sores and dislocated shoulder. Hospital said it definitely was neglect. How does a paralyzed young man get a dislocated shoulder..hopefully everyone reads this something has to be done about this...my nephew has a hard enough life being paralyzed no need for them so called caregivers making it worse...may God have mercy on them..

I have worked as a consultant with this building. The staff are dedicated and friendly. I would…read morestrongly recommend people to go meet the team to make a decision. It is a wonderful environment and I would absolutely trust them to care for my loved one.

Facility was clean and the staff was wonderful!!! Our mom was there for 2 months for rehab with her…read morenew hip, she was 98! She did fine, they treated her with respect and kindness. I can't say enough about the staff, they helped us through the paperwork and were very kind. From everyone from the janitors, the food service, the administrators, nurses... everyone was so kind and nice. The only thing mom didn't like was the food. I would recommend this nursing/rehab to anyone. Thank you again! Karen and Denny Miller

Excellent facility with a five star quality rating! Received facility of the year from the IHCA…read more Provides top quality therapy inpatient and outpatient. Nursing care rates high in customer satisfaction surveys. Marty F.

I couldn't ask for a better rehab/long term care/memory care facility. The staff and care is…read moreoutstanding and incomparable!

Had a wonderful experience durning a difficult time. The staff of nurses and techs were…read moreinformative, compassionate, helpful and dedicated at a very difficult time for our family. The administrative staff was responsive and professional. The visiting pastor, musician and social worker provided wonderful services. Everyone we encountered at Premier were wonderful to work with and our family (the Hughes) highly recommends them.

This so called long term care facility is on the National Watch list according to the US Dept for…read moreHealth and Human services and CMS, for causing actual bodily harm to a patient. A Family member of mine was here for just over 2 weeks. He was in a coma like state, and yet he "fell" out of bed TWICE in a week. The place is dirty; the staff doesn't care at all about the people living here. My family member was rushed to hospital, and has since passed away. They did not even call to ask how he is doing while he was in hospital. Please do NOT send a family member here. They only care about being paid from Medicaid or Medicare.

Since this facility has been taken over by new management and refurbished, I decided to check it…read moreout for myself: Improvements ARE phenomenal. I would recommend anyone to see for themselves. :)

My husband was there for PT to be able to come home, nursing care is very inconsistent, very short…read moreon help, night shifts were the worst, pt was very good and helpful, If you try to get questions answered? goodluck, they do not answer phone, do not follow up with test results, food was good at first, then not sure what happened. it was sad to see so many care givers collecting a check with no care for the patient, The social worker for patients admitted she could not do her job,,,they have a 5 star rating which scares me and should scare you.

Currently a resident here. Level and quality of care spotty and inconsistent. Different day…read moredifferent rules.

Food was delicious. Lots of activities and pool for fun and. Exercising…read more Very good and friendly leader to take us on tour.

They didn't wanna take my mom cause of her Medicare and the guys was rude about it. Shouldn't be…read moreabout the money and insurance. Should be about helping people get better

excellent place to work or to live. very caring staff, very clean facilty!read more

My father spent nearly three years at The Lakes of Sylvania. I buried my father yesterday. He was…read more98 years old. This staff was wonderful with dad. What most people need to realize, is the importance of building a relationship with the staff caring for your loved one. It is a team effort. This is a care facility. They cannot and should not be expected to give private duty nursing services. It is unrealistic for any facility to be expected to do this. You have to be willing to reach out to the staff and work with them. Come to them with concerns, but also realize a thank you goes a long way when you do this very hard work. I can't begin to thank the staff for the care dad received especially during his final days. I stayed with my dad to care for him and make sure he knew he was not alone. I believe that was my honor and duty, but this staff cared for me as well as my dad. The concern for my well being touched me to my core. I will not forget the compassion my father and I received by all the staff. The flower arrangement that was sent to the funeral home was so beautiful and very appreciated. Staff who became friends were there at the funeral home to support me and my family. Their concern did not stop as dad was taken from the facility. If you are looking for a facility to "team care" for your loved one, stop looking, the Lakes of Sylvania should be strongly considered. I will only refer folks to this facility.

Our experience with Lakes of Sylvania was beyond tremendous. My loved one experienced care in both…read morethe assisted living wing and also in the skilled nursing area. The director, the nurses, the physical therapists, the chef, the cleaning department and various departments ALL provided the best of care possible. The communication which existed between Lakes of Sylvania and her family was also tremendous. Each day an updated Covid report was to be found in my email and a weekly video was posted to inform all families members of the events of the week. I was able the connect in person with the staff whenever I so desired. My dear one got the BEST of care and compassion from everyone within the walls of Lakes of Sylvania. I would give this campus my highest recomendation. I owe them my deepest gratitude.

Visit from pleasant nurse while parent was inpatient in hospital. Was told didn't qualify for their…read moreinpatient hospice home. Went back to asst living and died within 1 month. Just wanted to go there and have less pain and be cared for. Very disappointed they would not accept as inpatient.

I would not take my dog to Stillwater Hospice. My beloved brother was dying of lung cancer and we…read morewere advised to bring in hospice. Unfortunately, we chose Stillwater. From the initial intake on day one, until he died eight days later, Stillwater was horrible. My brother fell and EMTs had to be called and there was no followup from Stillwater to see if he was ok and if the family needed help or had questions. A nurse who came on day 2 never checked on him for five days until her next visit and was "really surprised" at how he had deteriorated. Then the intense pain began and for 41 hours it was horrific. I can never unhear his screams. Calling Stillwater at 4 am because the pain meds were running out, calling back and demanding that someone come help us and they show up hours later. Again, no followup until he died the next morning. I am writing this because I hope no one else suffers with Stillwater Hospice the way that my family did due to their incompetence and lack of care.