Ratings: Phys. Plant--the building itself-- 2.5 stars-- old, 1960s design, crumbling apart and…read moreshowing its age. Food: 1 star. Barely. food tastes and looks like they bought ingredients/ products that had long passed expiry dates. Oversalted and undersalted. microscopic portions of proteins. stale cold and unappetizing ***(cheap*** starchy items. grease. I thought going thru trash dumps for food was illegal. Nursing and support staff: 2.75-to-4.5 stars: this varies per individual. Most employees were very compassionate, kind, even friendly, esp. given the constraints that they are forced to work within. Physical and Occupational Therapy department: 4.75 stars (again, out of 5 possible) Their PT and OT staff are great and motivating, and their giant remodeled PT/OT gym/room is absolutely incredible, given the age and the condition of the rest of the building.

This is the worst nursing home in the area!! Stay away!! At the beginning of Covid, this place…read moreforced employees to work without masks. They actually made workers remove their masks! They put food in the biohazard bags and stored them for weeks in a shed. Residents have gone months without showers and appropriate hygiene. This place tried to look for "loopholes" to avoid testing residents and staff. They currently hold management meetings with assigned seats and no masks, forcing employees to disregard social distancing and putting the living residents in greater harm. This place is an unethical, illegal deathtrap!! I've reported them to the state several times.

The individual care my friend received while spending the end stages of Alzheimer's in Sue's Loving…read moreCare was remarkable. Thanks to Sue and her staff.

From the owner: We care for 9 residents with Dementia, Alzheimer’s, Parkinson’s, and other health issues related to…read moreaging. We have been open over 20 years and have cared for over 300 residents through end of life. We are family owned and operated. We exceed the state caregiver / resident ratio requirement and have 2-3 caregivers for our 9 residents. We offer a loving, caring, empathetic and compassionate home for all those we care for as though they were our own mom or dad. We offer free education and support to the families and friends of those we care for to help them through these challenging times. We are private pay but also partner with the Medicaid waiver, Veterans aid and attendance, and long term care insurance . 20 years ago we started a group called “Senior Living Advocates” , a unique group focused on helping families navigate through these challenging time’s and difficulties in searching for the best and most appropriate place for your loved one. For more information about our Adult Foster Care Home , what we offer, what we’re all about and why we do what we do , go to our website. Sueslovingcare.com And enjoy getting to know us through our information, photos and videos. You may also reach out to us for more information or to schedule a tour of the home by calling Sue !at 269-808-8954.

If I could give this place a "negative one" I would. The…read morecare this place gives my relative is horrible. It saddens me that the facility director does not care even though I brought it to her attention. Unfortunately I am not able to take them out of this place. All I can do is bring it to their attention. Please see the attached picture of the director's Facebook page. She is incredibly unprofessional. I was appalled by what I read. How can a company employ such an uncaring individual. Would you want YOUR loved one there??? DO YOUR RESEARCH!!!

Glyni F. here - again. How would you feel if, after moving your loved one to a much better place,…read moreafter lousy care at North Woods Village, you find out that the Executive Director said in a staff meeting: "I won't miss Glyni. She was a pain in the ass.". Wow. Unkind, & unprofessional. This comment tells me that management doesn't want & doesn't like being bothered by advocates for their residents' care. It's been my experience that, when made aware of things that are being overlooked, companies are glad that you've made it known. "It makes us better", said one. Clearly, the Executive Director doesn't feel that way, & isn't used to dealing with family members who advocate for their loved ones. She feels they're a pain in the ass. So keep this in mind when you're looking at & considering placing your loved one at North Woods Village.

Amazing experience. The space is calm and full of vibrant warmth. As are the staff! Wonderful,…read morewonderful experience. Amazing massage. Will be back.

I have never been so happy to find this place when searching online... I'd give it 10 stars!!!…read more I booked a couples 60 minute hot stone massage as a surprise gift for my fiancé. First, the spa itself is so warming, welcoming and gorgeous. The environment is so comforting and we felt relaxed as soon as we walked in. The appointment started promptly. Crystal and Erin were absolutely wonderful with us-- so sweet and caring. And they absolutely want to tend to all of your needs and make sure you're having the best experience! The hot stones really help relieve deep tension and I feel a million times better!!! I cannot wait to come back.

I've seen and heard about this place all over the Grand Rapids area. I was never able to find a…read moretelephone number to use their services. I kept missing it when I saw it on an automobile, the telephone number was always listed. Now I run into it when I don't need their help for what I had in mind before. it's interesting as I thought they were a local group in Grand Rapids.

From the owner: Seniors Helping Seniors® offers a variety of non-medical in home services for those seniors who are…read morehaving difficulty with daily living activities remain in their own home and community longer by matching them with loving, caring, active seniors who have the "heart of a volunteer". It's a way to give and receive - a win win situation. Some of the services we offer are Companionship, Homemaker Services, Meal Preparation, Laundry, Personal Grooming, Transportation, Yard Work and Handyman Services.

Hopefully our experience will save another family from frustration and wasted time applying at…read moreHawthorn Landing at Heritage Community Kalamazoo. Heritage Community Kalamazoo is comprised of different buildings, each with their own level of comfort and care. We can only speak to our experience at Hawthorn Landing, which is the mid- to low-income assisted living facility. Hawthorn Landing initially checked all of our boxes. Clean, safe, uplifting community with good reviews Availability of high quality care now and in the future all on one campus - assisted living, memory care, acute rehab, skilled nursing, hospice, etc. A guarantee via the "Benevolent care program" that even when our dad's money runs out, that he will be able to remain in the home he's made with the community he's built Everything looked great, but then the Red Flags started flying: Red Flag #1: Zero Financial Transparency - We asked for more information about the solvency of the "Benevolent care program" and were told that they don't share that information. Which is odd, because as a charitable trust, this info is publicly available. IRS.gov / Charities and Nonprofits / Tax Exempt Organization Search via their EIN: 38-2775795 Red Flag #2: Trust Me Bro - In order for our dad to be accepted at Hawthorn Landing and, to our understanding, for him to be eligible for financial assistance via the "Benevolent care program" we had to demonstrate that he had savings and income that would enable him to pay full price rent of $4.5K for at least 5 years. The financials passed and we asked that Hawthorn Landing provide something in writing stating that, having demonstrated financial solvency, that our dad is eligible for financial assistance via the "Benevolent care program". Sales and Finance told us "not to worry about that" and "that's not how we do business" and "we can't make changes to the current contract" and basically, trust me, bro. Saying that your organization is committed to supporting its residents, and that you all review resident needs on a case by case basis is all well and good, but 5 years down the road those are empty promises by someone who no longer works here. Contracts hold folks accountable - so why they don't have one for the "Benevolent care program" for Hawthorn Landing residents? Red Flag #3: Month-to-Month - Regarding contracts, the only contract that the resident / family signs with Hawthorn Landing is a month-to-month rental agreement. Meaning that if Hawthorn Landing should ever need to evict a resident, or residents, they can do so with little to no notice. Found old Google reviews, which sound like Heritage Community Kalamazoo has done at least one mass eviction a few years ago. There is nothing preventing them from doing this again. Red Flag #4: Non-smokers only - On our initial tour, Sales told us that our dad could continue to smoke, just as long as he did so off-campus. We had begun making arrangements to get our dad a Rascal so that he could scoot off campus to light up. A few weeks later, a Care Coordinator met with our dad IRL and said that unless our dad committed to quitting smoking, Hawthorn wasn't the right place for him. We discussed this with our dad and he was on board with quitting. We told Sales who then moved the goalpost again - Dad committing to quit isn't enough, he would need to quit smoking in earnest over the next 30 days, then they will re-assess him and evaluate how his smoking cessation was progressing, and then they would decide if they would accept him or not. So, over the course of one week, our dad and our family experienced whiplash - Dad can smoke, Dad needs to quit, Dad needs to prove he's tobacco free (?). What? Red Flag #5: Toxic Work Environment and Stonewalling - After the whiplash, Sales offered to arrange a call between our family and the Executive Director and Care Team to provide details and requirements for our dad's smoking cessation. But the Executive Director sent an email to Sales stating "I thought I made myself perfectly clear, we will reassess after a month," and said that she had no desire to speak with us. Wow. UPDATE: The Sales Director did reach out to apologize and offer an olive branch saying that he can get the ED to talk with us., but frankly, the bloom is off the rose. There have been so so so many red flags, we can't in good conscience overlook all of these glaring issues and put dad into a place that's this much of a mess. We just hope that our experience helps other families considering a move here to avoid confusion, miscommunication and lost time. And we hope that publicly posting our experience will get the attention of the board of directors and leadership team at Hawthorn Landing at Heritage Community Kalamazoo regarding the systemic and structural failures present in their system.

From the owner: The difference with Heritage Community Homecare is our approach. All nurses and caregivers are…read moretrained in engaging clients with warmth, patience and dignity.