We brought our business here on the recommendation of a friend and, sixteen years later, I'm still…read moreso glad we did! The first thing that impressed me was the separate waiting rooms - one for sick kids and one for well kids - genius! The front line staff has always been welcoming, courteous and helpful. The nurses are very kid-friendly and incredibly knowledgeable! I have called the nurse line so many times over the years and feel like I have always received professional and reliable counsel, wether it is to bring my kids in to be seen (we are almost always able to get in same day which is a HUGE plus!) or a recommendation to try an OTC medicine first (appreciate not dragging my kid in if it's not necessary!!), or even an assurance that I was managing a sickness appropriately. I even appreciate the billing staff who, because of inadequate insurance for a time and a very sick child, I got to know early on, always handled our situation with kindness and compassion! All of this is, IMHO, exceptional compared to our previous experiences with two other practices, but, of course, wouldn't even matter if the doctors weren't absolutely top-notch medical professionals! Their expertise and dedication, apparent to me in every interaction, is what continues to make me confident in recommending Northeast Pediatric, and also why they are getting all five stars! (Shout out to Dr. Earles and Dr. Antone, who are the doctors we usually see). No practice is perfect, so as for negatives, sometimes the wait time to see the doctor can be a little long, especially if you've called for a same day appointment and they are fitting you in, but in talking to other moms and my own experiences, this is a universal issue with every medical practice wether it's pediatric, adult or specialty. And no, I'm not related to anyone there or getting paid for this review!. I just felt after sixteen years that it was time to share my experience which, thankfully, has been really great!

The doctors are very kind, and I have been coming to this practice for 18 years. Dr. Antone is an…read moreexcellent doctor. However, I recently had a negative experience with the front desk staff, and this review is focused on that aspect of my visit. The woman I spoke with was rude and not customer-service oriented. I had questions about my insurance since I recently changed plans, and she did not explain the information clearly. She spoke to me in a way that made me feel as though she were doing me a favor, and my questions were not answered properly. I arrived 15 minutes late for my appointment and informed the office in advance. I was told that I would still be seen. However, during my visit, she stated that there were issues with my insurance and that too much time had passed, so my appointment had to be canceled. This was frustrating, especially since on several occasions in the past, I have waited up to 30 - 40 minutes to be seen. Later, I attempted to make another appointment and called at 4:50 PM, but I was told the office was already closed, even though the website states that the office closes at 5:00 PM. I wanted to share this experience because I have always valued the care provided by the doctors, and I hope this feedback can help improve the overall patient experience.

Great staff! Everyone is very supportive and caring. Diane has gone out of her way to rush…read morereferrals many times. The staff is responsive and great.

you can hear the girls at front desk bullying staff and talking about whatever staff isn't there…read more Poorly organized and run. Needs better management.

Can't say enough about that darn Lauren the medical assistant! She's SO AMAZING with the kids and…read moreshe makes them feel safe and they trust her. The entire staff are an amazing set of people. Caring for kids isn't easy! To have that kind of compassion is a rare find. We are blessed to have them as pediatricians.

Dr. Landers and their staff offer an unheard of level of care. They treat their clients like…read morefamily. We have been going to Pointe Pediatrics for about 13 years. They are very good at "triage" when I'm having a hard time processing whether or not something with our 4 kiddos is emergent enough, after hours, to seek emergency care or if it's something that can wait until the next morning. They are available all hours of the day and night & weekends. Once, Dr. Landers dropped off a nebulizer on his route home from work because we couldn't get one, at the time, from the pharmacy for our son's breathing treatments. Ms. April & Dr. Landers have helped us coordinate and manage care for our Autistic son. We have had many 1:1 discussions with him. They genuinely care & provide a high level of unparalleled expertise in Pediatrics!!!! I have never found Pointe Pediatrics to be pushy. They allow us to make decisions with their guidance for the care of our children.

It was a great office back when Dr Shah was there but since he retired it is definitely no longer a…read morequality practice

Very unpleased with the process of getting my 14 yr old daughter registered as a patient. I have a…read more2 year old that has been seen at this practice since birth, and wanted to bring my oldest aboard, however I've been reaching out since December/ January to get her an appointment went thru the whole process of calling the insurance company to have her assigned, to printing out new patient paper work and faxing it over MULTIPLE times. I have received nothing but false information numerous times and just was being patient with the process however i am here now and still no appointment and INFORMATION somehow got lost which i know for a fact the information was received because a staff member reached out to me to see if i had got my child assigned thru her ins company. very disappointed... now to be seen else where i have to now call her insurance company and have them assign her else where. VERY DISAPPOINTING.

It's great I have had good experiences with them. They give good care and help a lot.read more

We just moved to Michigan, need heath forms for kids school. We were just told because we have…read morereligious exemption, they will not see us. It's under Michigan law not to discriminate against any child!!!

My husband and I have treated here many times and have always been very happy with the excellent…read morecare. The office is run very well and the staff is very friendly. The physicians are top notch and extremely caring. I went in with what was previously diagnosed as a UTI but was correctly diagnosed as interstitial cystitis for which I received a specialist referral which resulted in solving a very long term problem. This is always our first choice in urgent care care!

Awesome team! I felt really taken care of and the doctor doesn't rush you like most urgent cares.read more

Love all the practitioners there!! Great with my kids and always take the time to answer all my…read morequestions!!

While Dr. Roth is a very personable person, I can't recommend her. Our 11-month old daughter almost…read moredied from low calcium. She suffered a seizure and stopped breathing. During the timespan that my child was hospitalized, Dr. Roth was notified of my daughter's status. NEVER, did she reach out via email, phone, in-person or smoke signal. If she had taken our concerns seriously about her crying instead of calling it colic, or prescribed vitamin D drops, the situation would have never happened. Upon release from the hospital, I immediately switched pediatricians and have never looked back. Today my daughter lives and is doing well, but not because of anything Dr. Roth did. Don't do it! For more information on my experience, see my blog here: https://mamareese.wordpress.com/2015/03/30/no-words/

Love all of the doctors we have seen. The staff is kind and efficient. Highly recommend!read more

If I could give ZERO stars. This place only cares about your money. Not your child. They turned a…read morefriend of mine away after agreeing to see her daughter when they wanted to wait on vaccinating. Then when they got to the office they told her they would not see her daughter because she isn't vaccinated. (Meanwhile she's only 2 weeks old so the only vaccine she hasn't received is hep b and vitamin k). Today we went to have our 2 month check up and they told us they wouldn't see her because there's an issue with my insurance. Thanks for the heads up! We were in the parking lot, and the only notification I got about the issue was a text saying "please call front desk regarding insurance issue" 2 days before the appointment. When I tried to call I was on hold for 29 minutes without ever speaking to anyone. So I hung up figuring we'd work it out at her appointment. Funny that they turned her away for not vaccinating and turned us away on vaccination day. Thanks for nothing scumbags. We are looking for a new office with doctors that care