I went to this urgent care facility because I was spiking a fever of 102 degrees with chest…read morecongestion and cough. My primary care doctor at Hartford Health could not see me until five days from when I needed care. Somehow coming to this facility with Dr. Panwar was the best thing that could have happened to me. Both staff and doctor were so courteous and helpful. She diagnosed my condition as pneumonia. Her conclusion was gotten in such a professional way. Her bedside manner is fantastic. She is compassionate and very down to earth but solid in her conclusions and includes the patient in the plan for recovery. I recommend her highly. She is the best! Dan Vendetti

Staff were ALL very helpful and friendly. Atmosphere was tidy and clean. They got me in and out…read morevery quickly. Overall, very impressive. I will recommend to others! This is my third visit to the clinic. I have found personnel are consistently kind and helpful. I wish my personal care doctor and staff were equally so.

Amazing doctors, sub-par office staff…read more I have been coming here for years. I see Dr. Unsworth who is amazing; I highly recommend going to see her. My one issue it's with their office staff - I find them to be very abrasive at times. Their billing/office manager could use some customer service training as well.

My initial wait time was practically nonexistent. The appointment was 3:30. I was called back just…read moreafter 3:30. The medical assistant was friendly and knowledgeable. The doctor came in at 3:45. She was patient, kind, and thorough. I was contacted less than a week later with the results of labwork and info on how to schedule a follow up. I was very pleased with every aspect of the practice.

Trying again with the outpatient day program. We have been very frustrated with the lack of follow…read morethrough on promises of post discharge care and follow up. Our grandson was a patient at HFSC a little over a year ago, discharged with promises of follow up and NOTHING. He has been hospitalized three more times for the same challenges, never again accepted at HFSC and the outpatient day program which has been promised, then slow rolled with delay excuses which made little sense and now after an 8 week wait that was supposed to be 3 we shall see how it will go. His challenges far exceed a clipboard and stickers for treatment but that's all he's gotten so far.

I was referred to this practice for psychological testing and unfortunately had a very frustrating…read moreexperience. My referral was sent several weeks ago, and after being told it was waiting for a doctor's review, I did not receive a decision for another three weeks. When I was finally contacted, I was informed that the referral had been denied because the testing was considered not medically necessary. While I understand that not every referral will be accepted, my biggest concern was communication. It was extremely difficult to get in contact with anyone by phone, and I spent a significant amount of time trying to reach the office for updates. The long wait times and lack of communication added unnecessary stress during an already difficult process. If you are considering this practice, be aware that you may experience delays in receiving updates and may have difficulty reaching staff by phone.