Terrible- would not honor a Groupon - tried to tack on extra fee. I do not understand why…read morebusinesses do this if they are trying to attract customers. Stay away!

website said $60 for an hour facial. when we got to the checkout she asked for $80. i gave four 20s…read moreand asked for 10 back...she said no you have to tip 20%. the place was not worth $90. would not recommend & got scammed out of $30. after we left, she chased us to our car and said sorry the price was different because she forgot to edit the menu. did not offer the money back, just told us rent went up and it costs a lot to keep the place running. shady

Excellent, massages. Relaxing atmosphere, will be going back again soon, reasonably pricedread more

I have been receiving massages around the area for quite a while now, and this is the first of many…read morevisits at Royal 7! The facility is nicely appointed. The rooms are very spacious. Linda is an excellent masseuse in strong as well as light touch. I never felt like anyone was watching a clock, or running out to answer a phone, or getting hot stones. And yet, we finished on time with a very relaxed and stress-free feeling as we left. Pricing is competitive, but the service is superior!

I have been coming to this location for about 8 months now, so I feel pretty confident about their…read morelevel of service. This H&S location is consistently clean & inviting. The front desk staff has always been friendly, helpful, professional, and knowledgeable of their products. The massage therapists are excellent at what they do, as well as professional & courteous. Their overall high level of service at the Bordentown location is actually why I began to purchase a monthly massage. I can't say enough nice things about H&S Bordentown. Highly recommend!

Very unprofessional. The first time I received a massage there the appointment had been canceled…read moreand needed to be rescheduled due to the fact an employee called out. I didn't feel like the place was very clean, most places during covid now have a smell of alcohol wipes about it so you know they are sanitizing constantly. The massage was ok and the tech seemed rushed. The second appointment I made needed to be canceled as well for another tech not coming in. They left the appointment in the schedule so I received a text and an email confirmation. When I showed up for the appointment they let me know that they called me and left a message, which they did but I didn't check my messages especially since after the call they were still sending confirmation reminders. The spa should not have been sending confirmation texts if there was no one there to perform my massage. After arriving I asked for a manager to call me that day and never received a call. I don't like writing bad reviews but there are plenty of small businesses that would love to have extra business and this hand and stone does not appreciate it.

Went in for a massage w/ my bf…read more.. the signs say "$60" an hour & list two types of massages ... Forgive me because I cannot remember what they were called but I asked her (the lady who came to the door) What the difference were and she couldn't explain them, understand my questions nor did she speak English. Seemingly that is until I went to the back and she told me it would be $80... I asked why and she simply said men 60 and woman 80... I changed my mind at that point, just sit outside the shop long enough and you will see... Nothing but shady characters walking in and looking at you to see if you recognize them or they you. Not only that if it's such a legit business why can't you find it it's not really listed, and everyone who walked in look so suspicious it was a shame, actually funny because all I could think was. "Glad it's not my husband "

They did bare minimum . I had to tell the masseuse to use lotion which is supposed to be a given …read more She did not use oil either . My friend and I went but she was in a different room. We both had two different experiences . Then their sign stated that it was $60 per hr but charged us $70 and insisted on cash only. After the massage was over they demanded Tip! I told the masseuse that i did not have enough cash to give and she was very upset and gave me attitude . I told her I would give her a good review instead but she did not accept it . I felt pressured . I told her I would tip next time and then I walked out the place . Would not recommend .

The best massage I have ever had, from Jamie. I will be back, and recommend anyone request him for…read morea serious massage. Your body deserves it. Good vibes all around.

I had a horrible experience getting my waxing done here. The lady doing the waxing was sloppy and…read morein a rush, which made the whole process very uncomfortable. She got wax everywhere including the massage chair because of how messily she was applying the wax. She also had someone helping her out who I don't think had any experience with waxing given the way she needed constant guidance on what to do. She and her helper kept roughly yanking off the strips repeatedly, leaving several painful bruises on my arms and legs. I have been regularly waxing for over 10 years now and I am very used to the pain/discomfort/slight bruising in the aftermath, but this was not normal and was by far the worst experience I have ever had.

I had a seasonal skin rejuvenation facial with Kali. It was AMAZING. The room was very calming and…read moreserene. Kali was very knowledgeable on my skin and gave very good recommendations regarding my skincare routine. I think this will be a regular thing for me. Thank you so much!

RESPONSE TO BUSINESS:…read more Let me get this straight, you are blaming me for your expired products and rude staff? Really? I was 100% given a hard time during the return process. The interaction was tense, dismissive, and uncomfortable, which is why I spoke up at the time. Whether that tone shows on "video" does not change how it was experienced in person. The facial also caused a major breakout. My skin is still healing! I've had plenty of facials before, and this is the first time I've ever had a reaction like this. I did not previously leave a positive review. This was my first visit and my only review. Instead of taking responsibility or apologizing, the spa is pointing fingers at me, citing "footage" and a supposed positive review that doesn't exist. Their response is ridiculous and only reinforces how unprofessional this business is. My original review stands. ORIGINAL REVIEW: I've never had such a hostile and weird experience at a spa. I spent over $125 on a facial and $100 for two products for my birthday, only to find it smelled disgusting and when I looked at it more closely it was expired. From the moment I walked in and tried to return them, the receptionist was aggressive, rude, and interrogating, as if I owed her an explanation. When I mentioned returning the second unopened item (that wasn't "expired"), she treated me even worse. I literally had to say, "There is no reason to be so nasty to me?" because her behavior was so unprofessional. She then called the owner in front of me, framing the situation to deny the return. I was told she would "make an exception," as if the return was some huge favor. FYI, I was never told products were nonrefundable, and selling expired ones should be corrected without argument. To top it off, the facial caused a horrific breakout. I won't be returning and would caution others before spending money here.

Vatalia was wonderful. She gave me exactly the massage I needed and requested. I absolutely loved…read morethe atmosphere and ambience was peaceful. The bed was nice and warm and the room was dark and cool which I love. Vatalia made sure to ask questions to make sure I was satisfied throughout. I am Christian and I adored the Bible verses and pleasant music throughout. I signed up for a membership b/c I was extremely pleased. They have wonderful monthly specials too!

Horrible horrible horrible! The owner is all about her money. I had a problem with getting a…read morebabysitter and she would NOT waive the $50 cancellation fee because it wasn't in a 24 hour time frame. Mind you I tried to get out of my appointment that morning and my appointment was at 5:30. You mean to tell me that you didn't have enough notice to let your massage tech aware???? She then proceeded to charge me AGAIN. Melissa did not want to hear anything I said and she proceeded to huff and give attitude on the phone. I will not be going here and I'm glad I didn't. I will be calling my card company to dispute this charge.

Wonderful relaxing massage in a small but very zen environment. I will be back! The Groupon was…read morewell worth the 90 minutes plus a foot scrub, I recommend you try it.

Terrible customer service. False advertisement. I purchased a Groupon and they tried to charge me…read moreextra just because I'm pregnant. I do not require any additional services. They never advertised that you would be penalized and charged extra for being pregnant. It's discrimination. Hand and Stone never charges extra just for being pregnant. What a shame!