I really, really hate to do this, but enough is enough. This review is written after several attempts to get Bill H. to finish the job fell on deaf ears, as in, "I don't know when I'll be back your way..." p.s., the check for $950.00 was cashed pronto.
I made an appointment with Bill H. for 2pm. I needed to have some tree branches trimmed around the yard. Around 8 am I was stunned awake by what sounded like a war zone. I threw some clothes on and stumbled onto my front lawn where he and his assistant had dumped a huge pile of thorn bushes from another job onto my lawn (I have dogs) and began to put them through the shredder that woke me. That's a problem. When I asked him what he was doing, he seemed really annoyed that I questioned him as he continued leaping around the lawn, stuffing branches into his shredder. That's a problem. Confused, I asked again what the pile of thorn bushes was doing on my front lawn and he told me it was from another job. That's a problem. Then his phone rang and the client he'd made the morning appointment with called him asking where the heck he was. That's a problem. About a half hour later, he managed an apology (for getting the time wrong but not for trashing my lawn) and still didn't seem to understand that his behavior was inappropriate at best. He offered to come back another time (I should lose another day's pay for this?) but I told him to just do the job he came to do. The trimming took about two hours and he did a good job but then he began to rush. Cleanup could have been better as there were branches, twigs and sawdust all over the deck, lawn and yard. He had to climb up on my roof to get to a limb and said he'd clean the debris from my gutter but then seemed in a rush to get to his second appointment and, since there was a bit of ice in the corner of one section of gutter, he wisely decided not to do it, promising to come back and finish up. Like a schmuck, I trusted his word.
He failed to come back, failed to answer several texts sent over a period of a month, and failed to reply to an inquiry I sent to his website. Maybe this sort of work ethic is ok for some, but it falls short of what I expect from someone who claims to have been in business for 20 years. He seemed like an ok guy, but I will not be doing business with him and do not recommend him. The arrogance was appalling. Unfortunately, he claims he's a Yankee fan, so don't let him schmooze you with some oily B.S. about the Yankees if you are a fan, before you agree to have him do the work unless you like to be jerked around and ignored when he leaves it unfinished and cashes your check. read more
