Patrick Cassidy, was very polite, professional, and prompt…read more He and his son Christopher, were skilledon all phases of projects , respecting our property, and keeping a clean and safe work area. They designed and installed a stylish kitchen. We highly recommend them and their subs. Dan k ​

This review is long overdue! I absolutely love my updated…read morekitchen that was completed this past winter 2026, by Patrick and Chris. New cabinet doors, a resanding and sealing of my wood countertop, removal of old tile and Installation of new subway tile, installation of new flooring ,etc and all done with excellence and an affordable price! Chris is a joy to work with, I know of no other person in my life that likes my lists and does everything on them!! You're a great young guy with expertise at your craft! Great job, Patrick! Highly recommend Kitchens& Countertops Direct.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

Very knowledgeable and attentive staff, keeps me well informed.read more

Terrific Customer Svc! A rug, passed onto me, needed to be…read morecleaned and young man, Milan, helped on my original visit, as well as pick-up. He was grr-eat; professional (yet no dust on his heels), informative, and patient with my inexperience dealing w/oriental rugs. The material/rug came out beautifully; however, it was Milan that will bring me back to Paramount Rug, in Hyannis, for our kitchen/hall floor replacement needs (after the cabinets are installed). The location is not ideal, but once you're inside it's not even a thought. Looking forward to revisiting in the spring.

I spent about 45 minutes looking at options with Teresa. She helped me understand what fireplace…read morekits were available. I went home measured and ordered the kit the same day. They loaded in my truck and I finished assembly by the end of the day. Excellent stones and finish, Will use them again for other paver projects.

Great family owned and operated busniess with the service and selection to boot!! Not only do they…read morecater to the professional mason and landscapers but they are extremely retail and DIY friendly. I especially loved the beautiful outdoor display areas which were a great help in choosing products and providing some great design ideas. The displays are accessible 24/7 which is also very handy.

I would not recommend this company at all! The older woman dayanny in the showroom will try to…read morecharm you to sell you the job and it will only get worse from there. The installers are so un professional and will damage your cabinets. I caught her in many lies as well. If it means to pay more somewhere else, do it! Horrible company. She is terrible

The most irresponsible granite company on Cape Cod! They were disrespectful to my mother and steam…read morerolled over her! They convinced her she was wrong and tried to cut into our cabinets to make up for their clear mistakes. The measurements they took were wrong in two pieces and bowed the wall so the fridge couldn't fit! The man was rude, interrupted us as we spoke and took no fault for the companies obvious mistake. Dianie who is the face of the company, often offered discounts and then denied it later. Luckily my mom had her on voicemail so we had to prove it to her to get the promised discount. Finally they brought in a carpenter who could see their mistake in seconds! Finally someone who knows basic math and physics! We put up with this for a month! Never trust this pathetic excuse for a company! Amazon you should all be humiliated with yourselves for the way you treated my mom. Unacceptable!

Very easy to work with. Reggie was very professional and did everything I wanted for my kitchen…read moreremodel

We had the best experience working with the folks at Timeless Stoneworks for our kitchen countertop…read moreproject. After visiting multiple fabricators, stone yards and wholesalers looking for our quartz, we decided to stop at Timeless Stoneworks. Within 1/2 hour we had identified the perfect slab. They mentioned that they do price matching, so I pulled out the lowest quote that I had gotten, and without hesitation they beat that quote and included the stainless steel double bowl sink. They worked with our schedule on our new cabinet install and showed up on time when we needed them. They kept us informed throughout the process and came back for the install within seven days of the templating. The installers were professional, super friendly and finished the job in under two hours. Definitely worthy of the five star rating!

Great crew, I was skeptical at the beginning since I didn't know this company and I went with them…read moresolely based on the web reviews. They helped me remodeling my cafe and they did a good job even though they were busy with other projects. Nilson is reliable and the crew is professional as well, especially his tile guy "Matheus"

I can't say enough about Nilson, Raisa and Proline Covering. They were very fast to respond and…read morequickly communicated to line up a time to come and look at the work. They came within 36 hours after working a long day on another installation. We had purchased a solid, pre-finished, engineered floor for installation in our finished basement. It required both nailing/staple with glue assist. When others just responded back via text with a square foot install price, Nilson and Raisa were thorough with their measure and reviewing the appropriate preparation work required to ensure a great installation. The installation and work ethic was even more impressive. He sanded the subfloor to guarantee strong adhesion and was methodical with determining centerlines to ensure a perfectly straight floor. Nilson and his team work hard and completed the job on time and left the work site cleaner than when they arrived. The result is an absolute gorgeous floor, installed at a very competitive price and a very happy customer. I would highly recommend Proline Covering and be honored to be a reference with any potential customers. You will not go wrong with Nilson and Raisa.

We had a fantastic experience with Cape Granite Connection. Their professionalism and commitment to…read moredelivering a high-quality job stood out . Our kitchen countertop is very lovely. Very prompt to respond. The fee is very affordable and budget friendly. I would surely recommend them to my friends.

Hilton worked hard to find us the right material and color for the top of our six foot long buffet…read more He was a pleasure to deal with. The people who came to measure and deliver the piece were on time, courteous, and neat. Also, the pricing was very fair. We visited other suppliers before finding CGC and none of them compared. Highly recommend them.