We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the problem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath. read more

BUYER BEWARE!!!!!! if they order you the correct merchandise you will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered. read more

just don't. process started in March 2021, only just finished in July If you don't advocate and bitch your head off they will railroad you, try to add additional charges, charge you for things not installed and help themselves to product left over It's impossible to recall actual number of emails and text. Document everything if you dare use this company. First experience with carpet install went well in 2019. Luxury vinyl tile job was a nightmare. End result decent (because I bitched every step of the way), but the experience was not good. read more

If I were doing this again, I might buy tiles and flooring from them. Good selection, nice design ideas. However, Very dissatisfied with the service. As others noted, their subcontractors are sub-par as well. And nothing is ever their fault (how is messing up the tile installation, or painting the vanity the wrong color, covid's fault??). Yeah, no... read more

They carry a wide array of nice products, but terrible to deal with when a problem arose. Installed a $2,000 Carrera white marble floor in the shower. After a few months, the tiles started to 'rust,' which we learned can happen with improper installation. Rather than help us discuss with the installer, the associate only offered explanations that we it must have been our fault. Carrera marble is known to have mineral deposits and must be installed properly. We would have appreciated their support to make this right, but then we're just the customer. read more

Purchased tile for a kitchen backsplash and two bathroom remodels. Diana Burke was a pleasure to deal with and very responsive. After asking me a few questions, she helped guide me to the tile I wanted so that I didn't have to spend hours sorting through all the options. We ended up going with hardwood on the second floor, but considered their plank vinyl for several months and she was patient, helpful, courteous and personable as I borrowed and returned several samples, and was clearly very knowledgeable about the product. When the tiler started the job, it became clear I'd misunderstood the process from him and that I needed some other items quickly. Diana made that happen and our project wasn't delayed. I expect these will be the last renovations we "oldies" will do, but if I ever needed tile or any other type of flooring, I'd go straight back to Diana at Ideal Floor Covering! read more

Wonderful selection of floor tiles! And Jennifer Q. Is very helpful and patient. We can't wait to see our new bathroom floor!

I had a great experience working with Jennifer at this company. She was very professional and was able to help select a floor that matched great with the rest of our house. From the beginning to the end, the job went smoothly and Jennifer was always available to answer any questions I had about pricing and the amount of flooring I actually needed for the job. Thank you Jennifer and Ideal. Highly recommend! read more

Ideal Flooring just finished putting in a floor and carpet (on stairs) for a large room over our garage. Excellent workmanship and service. Diana was easy to work with, very helpful and attentive to detail. I would highly recommend her and the Ideal Flooring team!!! read more

I went to Ideal for pricing and product idea's for my living room, from the moment i walked in the door i felt welcome and invited to ask questions. By the time i walked out the door I had everything i needed to make a decision. From start to finish including the install everything was handled professionally and I will definitely go back the next time I need flooring. Thank you for making everything so simple. read more

I worked with Diana in the Falmouth store. She worked hard to find a carpet within my budget, then went the extra mile to make sure the carpet was installed before my movers came. Her professionalism and communication made the project go smoothly. Mike did a great job on the installation. I am very happy with the results and will use this company on my next project. read more

Great selection of products, well organized, patient and professional service. No up-sells and they are very knowledgeable about the various options. Sometimes a little pricier than other places, but if you're looking to visit just one flooring store, they have the best selection of products in town. read more

The sales associate that greeted us was friendly and very knowledgable. She understood our needs and was able to offer us the perfect solution for our job. The installation was scheduled promptly and was perfectly executed. Neat as a pin and excellent clean up. From start the finish this company gets and A+ from me. Store is busy as they have a great selection of products and this is the go to place in Falmouth. Thanks for a job well done. read more

Excellent service. Arrived right on time and did a great job. Will definitely use them again.

Diana was extremely helpful and knowledgeable with us! Also very patient and professional went into such detail on what we like and gave her opinions too which we took! Would recommend to family and friends! Also great quality carpet! I showed her a picture and she got right back to me on the design we wanted! read more

I had a terrible experience at Ideal. We asked for an estimate for a glass tile backsplash in our kitchen. The quote was exorbitant -- triple pricing I saw available online and at other stores and that did not include installation. I called for clarification on the quote, but the phone number provided was a non-working number at another business. They are disorganized at best, seem inexperienced, and demonstrated very poor customer skills. read more

Excellent experience! Would highly recommend. I bought tile here for my bathroom. They spent a long time helping me pick out just the right tile that all matched beautifully. They have a wide variety of tiles and materials to choose from. The tile arrived promptly in perfect condition. I needed to add more tile to my order and they were extremely helpful with this. Overall extremely happy :) read more

Their products are excellent. Service and coordination of contractors leaves a great deal to be desired. Ship dates were late and contractors were not well coordinated resulting in delays. None of this was communicated to us. We always had to call Ideal to get updates. Nothing proactive was done. We paid a premium to use a local business and they did not deliver the service we had hoped for. No one ever followed up after the job was done either. We have more flooring to do in our basement and I will NOT use them again. read more