Best Service , Great Water, Best Drivers and The GM Bruce is the best, i'm very happy i found them…read moreafter Primo was a night mare

I was having issues with another water service and getting delivers to the correct location. Long…read morestory short, I called Tahoe and spoke with Bruce. He took care of me and had a delivery at my door just a few hours after we got off the phone. Great service, would recommend again

Updating review: Culligan came out and repaired system and…read morenow water is better. My hair is still ruined and has costed me over 1,000 in repair treatments and is orange. But the water smells and feels better now. The Culligan service tech was very professional and seemed to know what he was doing. Hopefully my hair is repaired soon.

Customer service. For 20 years we have picked up our salt from Culligan. Today I went and bought 3…read morebags. The person helping me told me to pull around back to pick it up. One of the owners "Chaz" told me they won't put it in my car anymore due to worker's compensation cost if they get hurt doing it. But they will deliver for $25 dollars and dump it in your system. How does this make sense?? So I picked up three 40 pound bags and put them in my car. I've told 8 people so far today!

Customer service is very poor. Long story short, I received one of four deliveries before…read morecanceling. I will not return or recommend this company to others.

if I could give this company a negative rating I would. Where to begin? Don't begin with them. we…read morecancelled our service and they showed a delivery coming up. I attempted to cancel it the day before but was told it was not within the 48 hour window. I said that we weren't supposed to be getting any more deliveries. I had requested no more delivers a month or two prior. We used to get Mt Shasta Spring water and were completely happy with them. The delivery fee was in the cost of the bottles of water. There were no added charges like this company does randomly and justifies it even tho it's unjustifiable. First, they began charging us a $4.99 delivery fee after raising the per bottle price by over $1 per bottle. Then randomly they bumped up the delivery fee to $13.99. The water tasted different even though we were told it was spring water, which Mt Shasta had been. I spoke with customer service finally after several attempts to get through as their phone system sometimes will ring and sometimes won't. After selecting an option I was told it would be at least a 30 minute wait. I called back and they almost force choosing delivery as your reason for calling. When I said 'no' they continued with delivery as an option. I managed to press different numbers and finally thought I was getting through to a person. I was able to provide my number for a call back which they did within about 5-10 minutes. I spoke with the agent and said we do not want any water, we are returning three bottles, left a note on the bottle to not leave any new water, and told the agent we should not be charged a delivery fee, to which he said we would be since we didn't cancel within 48 hours. I said that this delivery was without our consent as we had put all deliveries on hold until further notice since we were planning on cancelling due to their outrageous charges and to remove my credit card from their account, which was on autopay. I am unable to change or remove my card myself or turn off autopay, which seems completely illegal to not allow me to do so. He said he would remove my card but there still might be a delivery charge on there and to call and they will refund the charge if that happens. Today, there was a $60 charge on my account which was reversed, but come on! I went online to remove my credit card and was unable to do so and it shows autopay is turned on. They never deleted my card as I requested and they promised to do so. I called their number which was difficult for me to find, and after finally getting to something other than delivery options, which tells you to go online to manage your delivery options, I thought I was getting an agent and it rang then a recorded voice said they were closed and to call back during business hours Monday to Friday from 8-6 or something like that. It is Friday at 10 AM when I called. This company sucks and I don't like to leave bad reviews or use that language, but they suck! I have felt emotionally violated by this experience and will never go back to this company. No wonder they keep changing their name. Do better Alhambra/primo whatever your name is and you won't have to change your name. Answer your phones, stop adding random fees which you randomly increase or restricting people from managing their own credit cards or being able to delete from your website. Stop making customers feel as tho they have no rights to their payment cards on your website. Quit making a 48 hour deadline to change or skip delivery options. A 24 hour notice should be sufficient or even 12 hour. Don't run a business if you are unwilling to treat the customers right. We decided to get a couple of three gallon bottles from Walmart and go to our local health food store where we get free reverse osmosis water if we purchase a minimum of $1 from the store. You are serving customers not your pocketbook. If you want customers in order to stay in business, then treat us better. We got water service after a family member had open heart surgery. We were quite happy with Mt Shasta Water for years and even stayed with you for over a year I think or at least several months, not realizing we were paying more for our bottles and the added delivery fee. We had trusted what we had and hadn't realized the change. But when we did see we were ripped off by this company, we cancelled and it has still been a pain. We feel totally taken advantage of and powerless when calling and asking for help. We feel as though you want to take advantage of your customers and make them feel as though they have little to no rights to their own payment management. This still feels totally illegal to not allow me to remove my credit card by myself online and you still have it on there even though we were promised it would be removed. This is a violation!

Ryan does a GREAT job with water delivery for our cattle, since our ponds have dried up....no…read moredelays! He also did some rock clearing for us...did a FANTASTIC job getting the boulders off the hill.

I called Ryan on a Saturday afternoon because my Koi Pond was very low, my fish and plants were…read moresuffering and did not want to exhaust my well from filling the pond. His listing says he's based out of Oroville. I live in Chico and he said that it was no problem to come to Chico as he has water rights there. He is also a fire fighter and told me he would come the very next day, which was a Sunday as long as he was not called out for a fire as it is fire season. He has creek water rights to fill up from as well as can get city water and since it was for our pond, I needed creek water. He called 9am the very next day to confirm I was available for the delivery. His truck holds 2000 gallons of water and I needed a second truck load. He went down and got another tank after unloading he first tank into our pond and came right back. He charged $200 for the delivery per tank and was very knowledgeable and friendly. He is a great people person and I will definitely be calling him again! So grateful.

I have called on these guys many times at the last minute for issues with my well pump - they have…read morealways been able to get up to my house (I live on the ridge) that day and they fix the problem promptly. They are always polite, efficient and happy to have my business. I highly recommend their services.

This store is always clean, great staff and the water is good! I highly recommend anyone who is…read morelooking for a water store to go to locally.

Don't waste our time! If you are going to advertise hours of operation, be there at those times and…read morebe open.

I used Bret and his team to fill our pool in Loomis. He was…read moregreat to work with. Excellent communication before the date. Showed up right on time on the date. They brought everything they needed to fill the pool and made it seamless. It could not have been easier. If you don't have access to city water or don't want to wait, Bret is the very best way to go!

Bret Williams Water delivered 2000 gallons of water to us this afternoon. And I only just called…read morethem late this morning. I did call around for quotes, and his prices were the fairest. I left a message, and was called back within a half hour. Bret was professional and efficient. It seemed I was important to him. He saw to it that I received excellent customer service. I felt they went above and beyond my expectations. This is my first experience with getting a water delivery. I know I scored the BEST possible service at the fairest price. I highly recommend this company for any water deliveries. I read that they fill pools, too. Huge ones, even!

We purchased an Alka Viva water purifier from this store. Unfortunately Joyce Bippus doesn't have a…read moreclue what she's talking about - she sold us the machine assuring us that it would connect to our faucet but it does not and will not. Joyce Bippus likes the sound of her own voice and doesn't listen to others - she's rude, pushy and ill informed and does Alka Viva no favors at all by selling their products.

Pushy sales person. Tried 2 types of water. Both tasted terrible! Super pricey. Yuck!…read moreGrocery store water tastes better!