We've been looking for a home treadmill and gum equipment and decided to check out Northwest…read morefitness. It's a fairly small location but stocked with a large variety of higher end fitness equipment; include products and brands we use at our local gym. The sales gentleman, Ramen, was vey helpful in answering questions about the various treadmills along with highlighting pros and cons of each machine. I would note that the prices reflect the higher end quality and gym level products. If your looking for a gym level piece of equipment, I would recommend checking out and talking to the team here.

Ryan was willing to help me diagnose my tread on a call even though I hadn't purchased it from…read moretheir shop. You don't receive customer service like that nowadays. If we decided to part ways with the tread we have now and buy another, I'm 100% coming here to buy one!

I really enjoyed my visit to DICK'S Sporting Goods. I was trying to find some very supportive…read moreshoes, and Eric, the ultimate shoe guru gave me some really great advice and helped me find a shoe that really fit me well. If you happen to be buying shoes there soon, I hope you go during his shift. It was a weekday morning.

I visited the DICK'S Sporting Goods in Lake Oswego to look at a treadmill they had on display…read more There wasn't anyone in the area so I called the front desk to get assistance. I waited several minutes and an employee came into the area but did not stop at the treadmill area - he went on to speak to a family. No one else approached. I flagged down another employee and asked if he could help with a treadmill. He didn't know how to turn it on and I shared with him that he would need the key. He left, found the key and returned. That allowed us to start the treadmill. He left. We inspected and walked on the treadmill for about 30 minutes expecting that he would return. He never returned, didn't come back to ask if we had any questions. We had questions. I wasn't about to hunt him down or another employee so we just left. I had actually been at another DICK'S Sporting Goods store in Clackamas the day before. I called in advance to let them know I would be coming into to look at a specific treadmill. However, when I arrived, the treadmill was not on display. The employee said I could look at it online. ? Of course I can look it online but that was not the intent of my visit. Overall, a very disappointing experience at two stores. I won't be purchasing a treadmill from them. If they can't handle a simple sale on an expensive purchase, how is it possible to trust them on the delivery or their warranty and customer service in general? I'd like to recommend that Dick's spend some time looking at the Disney model for training employees. Every employee is trained to provide a wonderful experience for every person that enters the Disney properties. No Matter which employee you encounter you will be treated well and each employee is trained to assist. Too many businesses overlook this aspect of customer service and as a result the customer receives a hodgepodge of service based on the employee's idea of service. At some point in a business' growth if they ignore this aspect of their business, it takes a nose dive. It is a critical piece of a business whose intent is to grow and compete well.

Great local store and selection. Whole team is great and Kim is super knowledgeable and friendly!read more

They are buying cheap workout equipment that is not Olympic grade & way over charging for what they…read morehave . Very flaking staff when trying to meet multiple times to view equipment before buying .

Run away. I ordered a 5 station cable machine. The description stated and verbally confirmed by…read moreMike that it was in great cosmetic and mechanical shape. When it arrived, it was in horrible shape. Basically false advertisement. So I didn't accept the delivery. I asked about my refund and no response. What a horrible experience. When the delivery guy has to keep apologizing for the condition of the equipment, you know that's bad. AVOID.

Bought a solid Cybex machine from these guys and they delivered it to our house in the Seattle…read morearea. I was super impressed because they partially dismantled the machine so it could through the narrow doorway of a spare bedroom where they put it back together. I had an issue with it about six months in and after I reported it, they came up and replaced the battery and it seems to work like new. I would definitely buy again from them and I'm happy with my machine.

I see why this store is closing. The dumb kid working behind the desk working the evening of 3/16…read moreis a complete idiot. Walked in and no hi, hello, good evening... just goes the store is closing. I was like not till 8? He's like no, for good. Whatever, turned around and walked out. Good riddance to bad rubbish...

I needed a stationary recumbent bike with a wide seat that I could lean back on…read more They didn't have anything like I wanted but the sales person figured what I needed and told me where I could get it. I love stores that take care of customers!

11/7/2023, My Step Master is 110% All That !!…read more Keeps me in shape with a good regular sweat.

I ordered a C6 exercise bike several weeks ago to arrive to the new home we have been waiting to…read moremove into. I was told it would take 30 business days to arrive (first of all, just say I won't get the bike for at least 1.5+ months, Nautilus). I got an email this morning stating my order would be CANCELLED if I did not email someone named Ted Vlas from Consumer Protection a copy of my Driver's License, Registration, Utility Bill, Voter Registration?! of my former address (from which we moved, but at the time of my order, and still is my billing address, my parent's home, until I update it). I am not providing this info over unsecured email, for a piece of exercise equipment?? And why didn't you collect this info when I placed my order over the phone to avoid delays? My parents ordered the Nautilus treadmill shortly after I purchased this item--and I will inform them to cancel right away. I've been on hold TWO HOURS and counting! To test out my theory that Nautilus cares more about sales than customers after they've purchased, I also called the sales department from another line. Guess what, I waited less than a minute and sales rep Susan Howe provided awful service once I explained I wasn't interested in purchasing, rather needed help on an existing order. Eventually I was rerouted to a voicemail to the Customer Care line. I never got to a live person on that Customer Protection line. Oh well. I hope this review saves someone a headache when thinking of spending $1k on an exercise bike.

Wow I was looking for a rowing machine and communicated with…read morethem a couple times via email. Went in the store today and spoke with a very knowledgeable employee and came home with a great machine. Buy local and get an excellent price and service. Thanks

I've been back here multiple times and every time has been excellent. I have over the years bought…read moretwo treadmills, an elliptical, weights, mats, balls, etc and have had zero issues. The staff is very knowledgeable and takes their time listing to their customers needs and explains the difference between the machines to find the one best one. I am very happy with the service I have been provided here and will definitely keep coming back!

I bought an Inspire M2 home gym setup from Portland Fitness in a 2025 Black Friday sale, and…read morecouldn't be happier with it. They have a big selection, and Scott was great in explaining the features of the equipment and letting us try out different machines - no pressure at all, all at our own pace, no hovering. Got a very nice price, and Scott made the pick-up very easy once the equipment order arrived at his store. Highly recommended! You should definitely at least check it out.

I have an Inspire T2 cable machine that I bought from Exercise Equipment NW, in Salem, a number of…read moreyears ago -- I'm not even sure exactly when. I had never tried using the Smith machine aspect of the machine until a few weeks ago, when I found out that the bar had originally been installed backwards, making it impossible to do this one function. I called Portland Fitness Equipment and learned that this company bought the Exercise Equipment NW a few years ago, and is now owned by different people. They were under no obligation to help me, but they nevertheless, went out of their way to come out to my house within a week, and fixed the machine - a fairly labor intensive job requiring two people - for a nominal fee. Fantastic service!