Worked with Natalie Monzer during an apartment application process in West LA and had a positive…read moreexperience with her communication and professionalism. She was responsive, patient with questions, transparent about the unit condition, and followed up consistently throughout the process. She also helped coordinate answers from the building supervisor regarding maintenance items before move-in. Although I ultimately decided not to move forward because the apartment layout wasn't the right fit for my furniture/setup, I appreciated the professional and respectful experience overall. Thank you again for your help, Natalie.

RST (Irma, JJ, Renee) are by far the worst property managers I've ever dealt with in my life. They…read morecannot get basic maintenance requests handled with accuracy or in a timely fashion. It takes weeks of haranguing them on the phone to get them to do anything properly. They make constant mistakes with rent payments. They get attitudes when you question their ineptitude. And they have no drive, motivation or desire to help, work, or manage apartments. They just sit in the office cashing their rent checks. I have had to do their job for them multiple times and it's exhausting. I've advised the apartment owner to move to a different company multiple times...hoping one day he heeds the advice otherwise RST will run the apartment into the ground. DO NOT EVER RENT FROM THEM unless you want to become a property manager yourself. Couldn't leave negative 10 stars so was forced to leave one, but understand they've done nothing to earn the one star.

Rita was great to work with, very personable and professional and went out of her way to make sure…read morewe closed on time and everything went smooth!

Excellent service,,, got me through a FSBO transaction,,, many thanks to Sherri Allen for her…read morediligent follow through!

Zero stars are deserved. I have worked with 5 HOA companies and this one is by far the worst! Arbi…read morein particular is lousy and incompetent. He is also unethical. He made fraudulent meeting notes for a new homeowner which never took place and I had to ask him to remove my name. We have also had a bunch of theft in the building which we have asked Arbi on numerous occasions to help retrieve footage and he ignores. Come to find out our system was not working at all. Not to mention we had one HOA meeting in the four years I've owned and it was a meeting I requested. We have fired this company and are excited for a change. If anyone needs more details don't hesitate to message me!

I'm an owner. I have now lived in the building for close to…read more5 years and can say that this company as a whole is just some really bad people. I don't say that lightly. Like not just, unprofessional, or not doing their jobs, but really bad humans. I am not really surprised that people on the boards of buildings are writing nice reviews because they often are also trying to get away with things as well. At one point Yuriy changed his number and email and didn't tell the residents. Like an actual monkey could be trained to do this job better. The elevator is broken more often than it works. The employees of this company are most definitely racist, or I should clarify that they are against certain races and preferential to others. They also only respect older men and will just completely disregard and disregard and disrespect women. Even the women employees. For anyone who has had the misfortune of dealing with Izzy, she's more responsive than Yuriy, but you might as well be talking to a teenager rather than a grown professional. She's just as incompetent, but with the attitude and whining of a 14 year old. God forbid you tell her she is doing a poor management job which she is or ask her for something which you have a legal right to know, not only will she not give you the information she will have a toddler size temper tantrum as if you were swearing at her and hang up on you, but text you two minutes later like she's well...14. I have been dealing with the same issue in my building for 3 years plus now and we have decided to bring in my aunt who owns a construction company and attorneys since they haven't handled the simplest of requests which has caused me to have extreme increase in medical issues and medical expenses. They truly do not care at all. It takes a certain kind of awful to know that your poor management and refusal to do any aspect of your job has almost led to someone dying on several occasions and has caused great pain and suffering and to just really not care at all. Please do not use this company. It might actually save you. There's often dead and living termites swarming around and just lying all around. There's nests of them on the roof. I have to spray vinegar inside my apartment and on my balconies every few weeks during termite season to prevent them getting everywhere. They never remove the nests or have regular spraying. Just someone comes once and only after people complain. so they swarm into the halls and people's units. There are dead flowers down by the mailboxes. The elevator breaks all summer long, but they don't notify anyone ever about anything and several people are disabled or have babies in strollers so you don't know if you can order things or are stuck. They act like you are the ahole ridiculous one for wanting a reliable elevator and not being trapped. The dumpsters for trash and recycling are overflowing. Asking for the simple thing will never get accomplished. The electric socket in front of my car hasn't worked the entire time I have lived here so I can't vacuum out my car. Everyone hates them. Every building has issues and people have things here and there with landlords. This is unreal. I have hundreds of emails that have either gone unanswered or I have CC the co-owners and the HOA board and if I get a response it's often something so ridiculous like tell me what is wrong with (some professional thing I would only know if I was a plumber, electrician, HVAC specialist) so I know if we need to send someone. So I need to pay to have someone come out and guess what's wrong with another units whatever or the entire building so that the building will send someone? Sure. Makes no sense at all. Like I said a monkey could do the job better and at least be cute while doing it.

Melanie (owner) and Merry (administrative associate) are super responsive and great at responding…read moreto emails and texts. I didn't realize when I first signed on that Keybox is off-property management only (they don't personally meet with tenants or inspect the property themselves). I'm sure Melanie disclosed that initially but I overlooked it. Aside from my slight disappointment at not having an on-site manager, I was very pleased with how quickly and thoroughly Merry addressed maintenance issues, how accessible financial transactions were on their portal, and how professional they were in all our interactions. For those who don't require a manager involved in tenant face-to-face interactions, but looking for excellent, reliable service, I highly recommend Keybox.

I have been renting a house through Keybox Properties for the past year. I had such a good…read moreexperience with the team at Keybox! The agents were always friendly, yet very professional. Whenever I called or texted them they responded immediately. If I had an issue with the house they took care of it within a day. I was very impressed with them. If I ever decide to rent again or become a landlord myself, I will absolutely call Keybox. I can't recommend them highly enough!

I recently had to suddenly move from one of their properties (at 27 Eastwind in marina Del rey)…read morebecause of a mold issue caused by a leak in the wall of my bathroom that they did not properly fix. When I moved in there was a bubble in the wall from previous rain damage, and they simply just patched the wall and did not fix the source of the leak, leading to mold growth from recent rains. I had to throw out countless shoes and clothing, as well as towels, my dresser, my bed and mattress, my printer, two of my most expensive bags, and various other items because they were covered in mold. I moved 4 days after discovering it because of how horrifically it had spread. I alerted them on a Thursday (when I found the mold) and didn't hear back from them until Monday, at which time Luis was simply only concerned with doing an inspection of the apt since I said I was moving out, and wouldn't acknowledge the mold at all. While they have been seemingly accommodating about my breaking my lease a month early, they have been less than sympathetic about how much money I've had to spend to replace everything I've lost. I've spent $4k moving and replacing everything. I haven't involved a lawyer, or gone after them for damages for my things, and also the rash I developed and had to treat medically. I've wanted to make this as non confrontational as possible, and they've taken advantage of that and been slow to respond except to request I do them more favors in my move out process while not at all acknowledging or having compassion on my situation. They are saying they are going to send a "final statement" with my deposit in 3 weeks even though I have pleaded with them to please expedite the process. Zero compassion. Zero accountability. I do NOT recommend this company. They do absolute bare minimum, and do not care about tenants. Oh and my heater never worked in my apartment for the 11mos I was there. No good.

I'm surprised by the negative Yelp reviews, and have to assume apartment quality varies…read moresignificantly depending on the building. In regards to 7215 Willoughby, I've now lived here over a year and could not be happier. The coronavirus pandemic make me especially grateful to have a safe, well-maintained place to #StayHome. I've survived numerous horror-story worthy apartments throughout my years in Los Angeles (see Elit Property Management review) and can't imagine staying quarantined in any of those. No bedbugs here, no cockroaches, no ceiling plaster randomly falling throughout the day, no cracks in walls, no noisy neighbors, and no crappy nor delayed repairs. Hallelujah is not a strong enough rejoice, but it's the first word that comes to mind. Drex, who is the Hagrid/Dumbledore of our vintage-style Hogwarts, lives onsite and is both helpful and prompt when it comes to repairs (which are rare, unlike in other rundown apartments I've lived). He actually called all tenants earlier this month just to make sure everyone is okay. Hurray for actual human beings. It's just as important to review amazing businesses as it is atrocious ones, and this WeHo gem deserves recognition. Five stars for making this the ideal lockdown location.

Daniel and his Management Company arrived at just the right time and helped us transition from an…read moreaging owner/manager (my dad) into using a management company. It was a hard sell to someone who had managed his own buildings for 50 years, but Daniel made the change easy for him and easy all around. He helped bring the apartments up to market rate with suggesting improvements so that we could maximize the potential. He found us good tenants who stayed. He also gave me piece of mind when handing over the reins of two buildings that they would be run as close to how my dad had run them for years. He is trustworthy, collaborative, fiscally minded and when the time came to sell the properties he was able to broker us a great deal with minimal stress. ALthough our time with him is done, I can whole heartedly recommend his Building Management company. They managed our two West LA Buildings for approx 5 years partially through Covid and helped with the handover to new owners. Can't say enough good things.

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

I am lucky to have found Ian! I recently purchased a home and there a lot of things that need…read morework/improvement. Ian is reliable, resourceful, honest, and does great quality work. Estimates and invoices are clear so there are no surprises. He also leaves everything meet and tidy when he's done working for the day. I would recommend Ian for your projects without any hesitation. If he can do it, he will do it well... if it's not something he's comfortable doing, he'll let you know.

We hired Ian to assemble our sauna, and he absolutely exceeded all expectations. From the moment we…read morereached out, his communication was prompt, clear, and professional. The sauna was built perfectly. He was punctual, respectful of our space ... can't recommend him enough!

Erin Donahue is our point of contact at Roque and Mark, and she has been beyond helpful and great…read moreto work with; she's responsive and professional. The reason for the 4 stars is because maintenance requests online have been ignored in the past and maintenance personnel are not always the cleanest or considerate of your home.

Roque and Mark company has been very helpful. There's very good communication and everything is…read moreclear and the platform set up is super efficient and organized. It certainly has been a great asset and support with my move into Santa Monica.

Allstate HOA Management has truly been a game-changer for our community. Instead of chasing down…read moreanswers or wondering when things will get done, everything is handled efficiently and communicated clearly. Calls and emails are returned promptly, projects move forward smoothly, and the board always knows where things stand. A great example of their leadership was our elevator modernization project. Allstate guided every step -- from vendor coordination to budget oversight -- ensuring the project stayed on schedule and within budget. The end result improved reliability, safety, and property value for everyone in the community. What sets them apart is how proactive and detail‑oriented they are when managing vendors, timelines, budgets, and follow-through. They don't wait for issues to arise; they plan ahead to prevent them. As a homeowner, it's reassuring to know there's a management team that's responsive, organized, and genuinely invested in our community's success. Allstate HOA Management has made HOA living far less stressful and far more efficient -- a partner we truly value.

Our HOA has had a great experience with Allstate HOA Management. From the beginning, they've been…read moreorganized, responsive, and easy to reach, whether it's by email or phone. Questions get real answers instead of being bounced around, and problems are followed through on until they're actually fixed, not just acknowledged. They've helped our board stay on top of maintenance, vendors, and budgeting, and you can see the difference in how the community is being run day to day. I also really appreciate how they explain things in plain language so homeowners understand what's going on and why certain decisions are being made. Overall, Allstate HOA Management has brought a level of professionalism and reliability that we were missing before. I'd definitely recommend them to any HOA looking for a management company that genuinely cares and consistently shows up for the community.

I own a small commercial building in El Segundo. I had previously listed the building with two…read morecommercial brokers with outstanding credentials. Each had a 6 month exclusive and neither had produced a formal written offer. Within the first week after signing with Maggie's firm, she brought me two. After a month of negotiation I had a signed lease. And when it comes to negotiation, her intuition is spot on. I've read the glowing reviews from her other clients and I have to agree wholeheartedly with every bit of praise and compliment used to described this dynamo. Her professionalism and work ethic is simply amazing. I know I was amazed.

I'm not one to pass our recommendations easily, but Maggie recently helped my family relocate to…read morethe Los Angeles area, and I can't recommend her enough. We had to move quickly and didn't have time to scout neighborhoods, or even visit the properties before making a decision. Maggie gave us detailed reports on neighborhoods in a language we could understand, ran all over the greater L.A. area to look at properties, and sent detailed videos on all our target properties. We ended up thrilled with our neighborhood and property even though my family had never set foot in the area or house. It's a true testament to her many skills. There are many people have knowledge, skills, and understanding of the market, but in addition to those requisite skills Maggie has a sincere dedication to her customers that sets her above the competition. It's very rare to find someone with all those traits in any field, and if you are in the realty market in L.A. I highly recommend connecting with Maggie.