Out of sheer frustration, disappointment and disgust, I am updating my review due to recent events…read morethat have transpired. Approximately one month ago, I came to It's a Stitch to purchase a new Bernina sewing machine. I had done extensive research regarding which machines would suit my needs; I had narrowed my choices down to two models. I currently own a Bernina, although it is a basic mechanical machine that I had purchased new about 30 years ago. Even though it continues to run like a charm, I wanted a more extensive and diverse machine available to me; since I have very specific sewing habits, however, their top-of-the-line models were not even being considered. Make no mistakes: Berninas are not cheap and they are (in my eyes) a lifetime investment. I did not take my choices or my purchase lightly and without great thought. When I came, I looked at the two models I considered and practiced a few stitches on the higher-priced one. Decision made! I placed my order, charged it to my credit card (and subsequently paid for it) and was told that my brand new machine would be in the store from the warehouse in about a month. A call this week from Sarah informed me that the model I ordered is no longer available. As my heart sank, I was offered the following to "make things right": 1. Purchase the floor model, which according to Sarah had only been used "slightly" and was in great condition; price would be what I had already paid for the new machine, but I would receive a $50 store credit. I declined that offer. She suggested I call back the following day to see if something better could be worked out. 2. Or, I could purchase a much more expensive machine (double what I had already paid) with features I did not want nor did I need. Also declined. 3. A call back the following day got me an offer for the same floor model at $100 off, but it was revealed that "we can't locate the box for it" and then I recalled that when I had tested this machine, the manual could not be located either (because I had specifically asked to see it and they couldn't find it). This offer was also declined. I opted to return to the store for a full refund. No apologies were given and no farewells offered when I left. I will purchase a different model at an entirely different Bernina dealer. To suggest that a customer spend nearly $2K on a demo machine with no box and most likely no manual and have that be the best offer available when they have already PAID FOR a new machine is downright offensive. This is my final encounter with It's a Stitch. We're done.

I would give this place five stars because the sewing machine service is outstanding absolutely…read moreoutstanding. I gave it 3 stars for the fabric selection. I remember this place when it was an actually sewing machine shop and a fabric store. now there's just a bunch of pre-cuts on the wall and it's not a fabric stor. Buy your machine there because the service phenomenal the repair services phenomenal. just go somewhere else for classes and go somewhere else for your fabric it's just not a fabric store anymore. Things change in business , so i am sure there must have been a good reason for the change, it just wasnt a good change for quilters. You will not find a better shop in Houston to buy a Bernina sewing machine, they know their machines and their service department also knows their machines.

All associates are fantastic! The manager, Whitney, is extremely helpful, customer oriented and…read moreknowledgeable. The service manager, Najeeb, is very helpful and knows his stuff! Great doing business with them. Always a fun trip.

Yall the B-Sew Inn saved my event!! I was embroidering at an event nearby and I'd forgotten the…read morecord to my brother embroidery machine. I called them because it was going to be an hour drive home for me to get it. The staff there did the research and made sure the cord they had worked for me (it was a baby lock cord), since I couldn't bring my machine in to check. They got the cord and I was so excited to see they had the floriani thread I've been trying to find in stores. 10/10 would recommend. They're very knowledgeable and passionate about what they do!!

Awesome job! The staff was super friendly, the order was done right and looks great. They even got…read moreit done early! I would definitely recommend Texas Promowear to anyone needing shirts made.

From the owner: Specializing in: - Commercial Embroidery…read more- Commercial Screen Printing We do not accommodate single shirt orders. Our screen print minimums are 24 pieces. No exceptions.

Zman Direct is awesome! I needed items for a fundraising event and my usual supplier couldn't meet…read moremy deadline. The staff at Zman Direct was helpful and friendly and got the job done on time! My event was a success and I highly recommend Zman Direct to anyone in the market for shirts, hats and promotional items.

From the owner: Z Man Direct, Inc. does embroidery, screen printing, and heat pressing of hats, shirts, backpacks,…read moreseat covers, and many other textile products. We also do any kind of printing, including printed forms, NCR (carbonless forms), flyers, mailers, business cards, labels, stickers, banners, yard signs, monument signs, vinyl lettering, brochures, vehicle magnet signs, vehicle wraps, and any other printing you may need! Zman Direct is a marketing and a promotional company whose goal is to help companies increase sales, employee retention, and the capture of new business. Zman Direct specializes in marketing campaigns, fresh ideas and personalized promotional products. Zman Direct is able to supply your company with every possible promotional product! Items like embroidered shirts/polos, embroidered caps, screen printed T-shirts, mugs, and pens are memorable and provide a better cost per impression for advertisers than almost every other major marketing effort. With so many ad specialties available there is a huge opportunity for professionals like you to boost ROI and leave a lasting impression with your customers. Our mission is to help you create long-lasting relationships with your clients through the power of promotional products. Let us help you on your next Custom Campaign, where you can measure the results.

Ali was better that excellent. I came in gave him our design and he helped create the perfect,…read morehats, koozies and shirts. Very pleasant man and I am very pleased with the quality and service

T-Shirt King is the place to go if you want fast and efficient. Their work is so clean, the staff…read moreis very friendly. I have been to a few places before I ended up here and I wish I started here first. I will continue to come to T-Shirt King to get my shirts printed.