I was concerned when my pool company contracted these guys to do my pool deck. The reviews were…read moreterrible but their website was great. I can say they showed up every day and worked from dawn until dusk to finish our pool deck. It looks amazing and the crew was solid. They worked diligently in the heat and never stopped to get this job done. Kudos!!!

Our experience working with this company was extremely frustrating. From the beginning, they…read morestruggled to accurately design our pool house. It was only after we showed them a previously completed pool house as a reference that they began to understand what we wanted and even then, several important details were missed. They built a pool house with both a storage room and a bathroom but failed to include the doors, leaving us to purchase them ourselves. They also suggested using travertine for the countertops e even after directing us to a countertop vendor to make a selection, creating unnecessary confusion and wasted time. We wanted an outdoor shower with hot water, but the proposal didn't include a hot water heater. To be fair, their subcontractors were efficient, professional, and polite. My biggest issue is with the company's inability or unwillingness to follow up and stand behind its work. However, whenever a payment was due, they were aggressive in their request and even offered to come to our home to pick up a check. Now that they have been paid in full, getting them to return and complete necessary repairs has been impossible to get them to fix. Although their initial pricing may appear competitive, they frequently add charges for items and minor services that should have been clearly addressed in the original quote. Between the poor planning, unexpected costs, unresolved issues, and lack of follow-up after receiving full payment, we are extremely disappointed. Based on our experience, we cannot recommend this company.

This is the way business should be conducted. Randy showed up quickly to give me a quote: a fair…read moreprice and a handshake. The crew showed up when they said they would, completed the job quickly and well, did some requested extra work at a fair pro-rated price, and even re-seeded over their tire tracks (because of recent rains). Highly recommend.

These guys have always done a great job for me. I highly recommend them. They are a family owned…read morecompany and always on the job making sure it's done right

Trees always die after leveraging this service. Absolutely no accountability afterwards.read more

Alex's tree Services ~ Great job, Value, And Quality!!!…read moreReceived great customer service from Mr. Thomas the sales person, the quote he gave was a very good price. The quality and value received for cutting down such a Monster of a Tree with moss was outstanding. The crew arrived early this morning right before 7am as promised and they finished the job before 3pm. They removed the tree, and the stump, as well as cleaned up all the debries. Really impressed with the entire process. I would highly recommend Alex's Tree Service for any size job whether Humungous or small.

They did an excellent job removing a huge tree in my backyard. After cutting it down, they ground…read morethe stump and leveled the area so well that it looks like the tree was never there. This is my second time using their service, and both experiences have been outstanding. I did a lot of research beforehand to compare pricing, and this company truly offers the best value for the quality of work provided. I highly recommend them 100%!

Had to get a large tree removed due to storm damage that was in a tight spot near patio and house…read more Amada did a FANTASTIC job! Super professional and a great crew all the way around. Great work on the removal and cleanup after. Happy to recommend them to anyone in need of tree services!

They were amazing from start to finish! On time? Communication was excellent! I even had a couple…read moreof other small trees I wanted to get done. We came up with a deal and it was completed. Cleanup was great! We will definitely be calling them again for the big huge tree in the front! You will not be disappointed!

Project not completed, charged more than the contract was written for, didn't clean up, debris…read morewas left on property. Ran over my lawn and brick planters damaged. So I have to hire somebody else to finish cutting 3 more limbs from trees. Hire somebody to do cleanup and fix lawn and planters. Reached out to the companies owner to try and get some sort of reply. Nothing. Crickets! Beware of this company. When they write up a contract then charge you more than the contract was written for. Very bad!!!

We had a tree come down over the weekend and knew it needed to be removed. I contacted Elephant…read moreTrunk after hours and left a message. The next day I got a text that Raheim would call did shortly and he did! We planned for him to come over the next day and assess the situation. The next day Raheim came over and we walked the yard. He understood my concerns about the fallen tree and planned to take it. He also recommended trimming and removing other trees. The office shared estimates for three projects and we booked to have the fallen tree removed and trees trimmed the next day. Raheim and the team showed up and got right to work. The tree was cut up and removed and the trimming was done in less than two hours! You'll see in the pictures that our yard looks great and is super tidy. I cannot recommend Elephant Trunk and Raheim enough. He's super friendly and professional and doesn't try to run up the price. The team is great and very respectful of your property. We will definitely use Elephant Trunk again. We're moving forward with our second project next week - more pics to come!

I reached out to this company Wednesday the 15th after seeing its reviews on Google. Raheim was…read morequick to respond and was at our house by 6pm to take a look at our needs; two trees in the front needing trimmed and multiple trees in the backyard, including one that had multiple branches hanging over our sunroom. He said he could call his crew in and start right away. We were hesitant since it was late but Raheim was adamant he and his team could get it done. He started on our front trees while he waited for the crew. By the time they got here it was getting dark. I again expressed concern to Raheim and he again insisted they could get it all done before it got dark. By the time they finished the front and went to the back, it was difficult to see. I again suggested we reschedule to finish as what needed done was close to our house and shed and I worried something would get damaged. Raheim said no they would finish it and asked me if I had a spotlight. A spotlight. I looked over and noticed one area was VERY bare; the crew had cut down a tree Raheim and I agreed would stay. I was upset and insisted they stop since they couldn't see and to come back Friday the 19th to finish the job. Raheim said he would replace the tree and sent us information of where to select the item Raheim was supposed to pick up our replacement tree he agreed to buy Thursday. Friday, he says he will be there by 9:30am. 8:55am he asks if we had picked out our tree then recommended not planting it until a month later (see photos) I was working from home but went out to meet the crew at 9:45am and make sure they knew what needed to be cleared out. They were not clear on what all needed to go. Raheim showed up around 10:30am, informed me if I wanted my back sunroom roof completely clear of tree limbs that we would need to pay more. I was told clearing the limbs showed more limbs higher up and that would cost more. As the professional, I would have expected him to bring this to my attention prior to agreeing to clear our sunroom. Raheim said he was going up front for a smoke...and I never saw him again. I was stuck trying to work while supervising his team to make sure the job was done. To top things off, when his crew finished, I thanked them and asked if Raheim would be coming back for payment. They called him, he called me and said he'd be back "later in the evening" to pick up the check. He showed up at 2pm looking for the check (see photos). I really enjoyed meeting Raheim and his energy and know-how was very marketable. However, that is where the professionalism ended.

John and his team delivered professional and quality work both times we've hired them. If you have…read moretree trimming or landscaping needs, hire this company. They offer competitive pricing for a full service delivery. They are on time and quick to get the job done, and always clean up after the project. We will hire them again!!

We only wanted an estimate and John sent his 3rd party crew to our house anyway. If we had not been…read morethere, the unauthorized work would have been done. When we called him to explain we are just seeking estimates and did not authorize any work to be done, he hung up the phone on us. Very unprofessional!

A huge oak tree fell on our house and front yard, destroying our roof, on Memorial Day of this…read moreyear. Tom responded to our call right away, and he was at our house, in the rain and the dark, putting a tarp on our roof, before we got home. He and his crew worked tirelessly for 4 days to remove the tree from our roof and yard. I am so grateful to them!!! They went above and beyond helping us in a very difficult situation, and I highly recommend them. Debbie Rasberry

As a member of our HOA's Board of Directors, I've utilized Hartsell for the past few years. Owner,…read moreTom, had been very good to work with - always responsive to needs and forthcoming with work needed, it not. Competitively priced and quality work results.