It is nice to walk into Hilo Design Center and actually be able to load an appliance onto the bed…read moreof your truck on the same day. Hilo was in need of a place that has appliances in stock! Waiting a month or more for a major appliance causes hardships for families and Hilo Design Center has solved this problem. They identified high use appliances and they keep an ample supply on hand. I have noticed that they continue to upgrade their showroom, making the shopping experience even better. Appliance technicians Orek and Manny are simply the best. They are polite, friendly, informative, experienced and professional! They quickly assessed a problem I was having with my washing machine and solved my issue within 15 minutes. Plus, they checked for any gas leaks from my dryer hook-up, ensuring my safety. If you are looking for trustworthy people, I would recommend Orek and Manny! And I would have no problem recommending them to our loved ones and Kupuna! That says a lot about their integrity! Mahalo!

Staff - very caring and helpful. I love the new fridge. It's awesome . Lots of appliances to choose…read morefrom. Will return.

The customer service here is stellar. Every time we come here, my husband says, "These guys are so…read morenice!" The products they sell are of the highest quality. They have coordinated delivery to our new home flawlessly. Orders were accurate Highly recommend them!

The customer service I received from Mike Souza at Ferguson today was incredible: I feel like I've…read morefound a secret door into happy home improvement land. After a dozen miserable years of torture trying to buy products at Home Depot and Sears which arrived late, arrived broken, did not arrive at all, didn't fit, and a dog's lifetime of hours spent on hold listening to maddening Home Depot Muzak, what a difference! I talked with two pleasant, professional individuals at Fergusen who answered the phone promptly, knew what they were talking about, called me back within an hour with detailed info as promised, and actually apologized that the product was not in stock and had to be ordered (and they don't charge shipping on special orders!) If you are trying to work on a bathroom or kitchen on the Big Island, you should go straight to Ferguson. That is what I'm going to do from now on. Oh and like some kind of miracle icing on the cake, the price was cheaper than the same product at HD!

We always purchase our appliances at Hakodas because the really do " service what they sell "…read more Living on an island has its challenges. One of which is not appliance repair people. Hakodas has always been exceptional at showing up when they say they are going to. They even call before they come. They are professional , courteous and do a phenomenal job. I highly recommend them.

Peter and Carlos were great! Experienced, courteous and polite. They were able to diagnose my…read moreproblem right away. I highly recommend Hakoda's for your appliance needs. Will be reaching out to them with any future issues. Thank you!!!

My friend bought used washer with 30 day warranty. It did…read morenot work. When we called him John at first said "must be a loose wire. Should have it looked at. ". Then when the technician looked saw wiring rerouted , cut it was plain to see it had been jerryrigged & never run through a cycle as claimed by John. When this was pointed out & that a refund was in order John became hostile &belligerent. He did agree by text to refund . When the appliance was returned he grabbed the receipt from out of our friends hand , kept the washer & said "I'm not paying for that junk!" Well he got that junk part right. He's now claiming a 67 yr old retired lady caused it to not work when the wiring was obviously Jerry rigged. He's a nice guy until you ask for a refund then the narcissist dishonest person appears. picking on a retired elderly lady is disgraceful. Small claims court $300 has ballooned now to $700+ fees /costs of justice and my friend decided to quit perusing it as her peace of mind is worth more than $300 . His business license should be revoked

Konalu did exactly what he promised. I got a wonderful buy and have the best washing machine I've…read morehad in 8 years for 1/3 of the cost of a new one!!!

I am building a home as an owner builder in Captain Cook Hawaii. I contacted Gabe Gray, with…read morePacific Source in Washington State about getting a quote for a lumber order. Window order. Fleetwood Door order and Simpson strong tie connectors. Gabe gave me excellent service regarding all the quotes. He was very knowledgeable about all the products. He followed up on everything, answered all my questions, returned all my phone calls and e mails. I placed the first order for lumber and Simpson strong tie connectors. The lumber and connectors arrived yesterday on time. There was good communication with the staff here on the island. Everything was delivered to the site and placed right where I wanted it. There was some damage to a beam, most likely from a forklift. Gabe has been in contact with me and told me to let him know if anything needs to be replaced. I would like to Thank Gabe for his effort's. I have also placed an order for Fleetwood doors which are very expensive. I plan on writing another review when they arrive. Gabe's Prices were better than any I got on the island. Paul Chapman Captain Cook Hawaii

When I wanted to redo my kitchen, Pacific Source had the cabinets I wanted so I spent nearly…read more$20,000. My contractor talked to Terry at Pacific Source and specially asked that extra trim pieces be included with my order. Unfortunately those trim pieces did not arrive so my contractor had to make do. I then ordered and paid for 36 handles for my cabinets and drawers. Again when the order arrived, I was short 8 handles which delayed my kitchen being finished. The last straw is that I ordered the pantry inserts for my pantry and paid another $500. Again the packages arrived with no instructions, no screws for the installation and I was shorted one wooden stringer to hang the drawers. Terry still has not called me back, the Operations person told me he just was responsible for counting the number of packages and had nothing to do with what was in the order. If you sreblooking for frustration and delays, order from Pacific Source. Otherwise go ELSEWHERE

WHY DO I ALWAYS GET THE BAD GUYS? simple bought it- doesnt work right -they say they will fix- no…read morecall back- no show AND never answer their phone! HOW CAN OTHERS say they are anything good? The lucky ones with a proper repair BUT wait if it brakes with in the 30 days...... stall till after 30 days than lets go to small claims ===HEY GUYS THERE AT YOUR SHOP ANSWER YOUR PHONE

My dryer belt wen broke. Evan was so helpful on the phone. I took sample he matched it perfectly…read more Only $25.00. Of course amazon cheaper but gotta wait two week with prime speedy shipping which cost 6.95 extra. So I rather support my local friend.

The staff was so kind and friendly I was approached many times and asked if I needed help and every…read moretime I needed help they were right there to tell me exactly what aisle I needed. Shout out to meeting cisco_mobiledetailing (that's his instagram) he pointed out the pressure washer that I purchased. Thank you so much for your expertise. When purchasing the pressure washer, I was able to open it and make sure that the fittings were correct . Then when purchasing blinds, they even cut the blinds for me to my exact size. I really appreciate my Kona Home Depot

We purchased a couch from Home Depot online. It was shipped from California to Kailua Kona Hawaii…read morevia Estes. The couch was delivered by Kona Transit driver Makea. He was friendly, professional, knowledgeable and helpful. Makea was a great representative of Home Depot, Kona Transit and Estes' commitment to excellent customer service.